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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a long search, the Watchguy team brought the defective JL Futurematic—which I inherited from my father—back to life. The watch works perfectly and keeps excellent time; I am very grateful to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The watch was serviced but no longer sets smoothly after a month. Hard to move crown and stiff resistance, but doable. My watch was also returned to me with a mark on the dial that was not... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My 26 year old Omega Seamaster Professional has recently been serviced by this company. The service from first enquiry to receiving my watch back in a sleek kevlar type protective pouch was first clas... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a fantastic experience having my vintage Rolex cleaned and serviced by the team at Watchguy. Ray took charge and the level of communication was excellent. Emails were answered quickly and were al... Ver más

La empresa ha respondido

4,5

Excelente

TrustScore: 4.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
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2 estrellas
1 estrella

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4,5

Todas las opiniones

(83)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top quality Omega Speedmaster sevice

After reading some online reviews and looking at their website I sent my Omega Speedmaster, which is very precious to me, to them for a service. Their communication was great, keeping me informed all the time about the progress of the watch, which I really appreciated, and uploading pictures of the service. They (quite rightly imo) don't polish cases as part of a service but they cleaned my Speedy (which I thought was already pretty clean...) so it looked as new. The winding mechanism is much smoother than before and it is keeping near perfect time in contrast to the +20 seconds a day. Suffice to say I am absolutely delighted - thanks so much Ray and the team!

20 de agosto de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the great review - a pleasure working for you.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Professional service

I have just received my Omega Seamaster back from Watchguy after a strap repair. This is the third time that I have used them, once for a movement repair and once for a major service. I find them reliable and well priced. I wouldn't send my watch anywhere else.

9 de agosto de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the nice review and your custom!

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

These guys are great.

These guys are great.
My 1970's speedmaster had the two dial feet broken off ...... probably due to abuse by me.
They tried to fix it and save me money but the fix didn't work so they helped me source a new dial and then fitted that. In otherwords they did a lot more work over an above a normal service and didnt charge me any more.
It is now consistently accurate to about 2 seconds a week!
Great guys.

22 de mayo de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for your great review - it was a pleasure working for you.

Valorada con 5 estrellas sobre 5

Service culture.

In 2014 I had a sadly neglected mid 1960’s Seamaster Cosmic overhauled and restored by Christian and his team. Came back in mint condition. Could not be happier.

A decade later I have just engaged again with Christian and his team. I am seeking a review/repair of a late 1960’s Automatic Seamaster Cosmic. The latter Watch is misbehaving after half a century of regular use and some diffident servicing by local “watchmakers”.

My point.

Vintage watches all have a story to tell. No less so than in my case where the watches are both freighted with much sentiment. Judging by reviews Christian and his team continue to respect the sentimental reservations of owners in trusting heirlooms to strangers.

I am in Australia and sentiment aside, the “tyranny of distance” is often a problem for us Down Under seeking heirloom Watch repairs from US and elsewhere. I have no hesitation in recommending Christian and his team for repair projects with a sentimental history.

14 de julio de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for your great review - it's much appreciated.

Valorada con 5 estrellas sobre 5

Breathed new life into my 53 year old Oris watch

Sent my 53 year old Oris watch to the watchguy.
It would only run for short periods of a few seconds to a few minutes.
Ray kept me fully up to date with progress, and as others have said phographs of work being done, 24 photos to be precise.
My watch arrived back looking like new, really well packed, in a nice little watchguy box I will use as a travel case.
My experience with the watchguy is 100% positive, and they are definitely trustworthy. I will certainly send any future servicing or repairs here.
Thanks again Ray.

2 de julio de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the great review. A pleasure working for you!

Valorada con 5 estrellas sobre 5

Had my vintage speedmaster go in for a…

Had my vintage speedmaster go in for a full service.

Not only was the team super speedy (pun intended) with the service, the quality of the service was sensational.

Ray communicated with me with every step of the way from watch received all the way to watch being sent back to me.

All with high quality pictures of the work being done.

Couldn't recommend them more and will be using them to service all my watches.

14 de junio de 2024
Opinión espontánea
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Respuesta de Watchguy

Hi Gia,

Thank you for your great review - it's much appreciated.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Outstanding personal service from Watchguy!

Have had my Omega Drivers Watch since 1971 and have used it as my daily watch since then! This watch has been serviced over the last 53 years by respected, but very impersonal companies!
Stumbled on Watchguy whilst looking for an alternative watch servicing specialist. I could immediately see from their web site that they offered a very personal service, so sent my Omega off to them.
Wow, what a service (and I don't just mean the watch service)! They kept me informed whilst my watch was in their hands. I could see pictures of it as my Omega passed along its journey!
Watch just returned, like new, just as it was those 53 years ago!
Thank you Christian, Johannes & Ray, you did an excellent job.

12 de junio de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for your great review - it's what makes it such a pleasure to work on our customers' watches!

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Top quality work

The service from the guys at Watchguy is second to none. Super skills, super communication and you know your watch will be serviced and/or repaired by experts.
I've had eight of my watches serviced by Watchguy now and every one had the same 5 star service.

16 de mayo de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the nice review. It's always a pleasure to work on your watches.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Superb

This is the fourth (?) occasion I have asked Christian’s help with vintage family watches. The service from his team has always been second to none and I am so grateful that he is helping me out again following a mishap with my husband’s vintage Omega. Thank you so much for the service you offered by yourself and your team especially the level of customer care. I would never look to go anywhere else. From a hugely appreciative customer! Caroline

23 de abril de 2024
Opinión espontánea
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Respuesta de Watchguy

Always a pleasure to work for you! Thank you for the lovely review.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Superb Service

Superb, efficient, value for money service.

Submitted my Omega Speedmaster for a main spring repair and service.

Excellent communication throughout and being able to follow the work by the shared link was very interesting and informative.

On return my watch was silky smooth to wind and is keeping excellent time.

No hesitation in recommending their services.

20 de abril de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the positive review - it was a pleasure working for you.
Best wishes,
Christiain

Valorada con 5 estrellas sobre 5

Excellent Service

Breitling top time watch repair and service.
Excellent turn round with pictures of the strip down.
The watch required some replacement parts because of a botched repair 2 years ago some parts had been glued in.
I have had the watch back for a month and now keeping perfect time.

10 de abril de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the nice feedback. It was good fun to get your watch going again!

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Quality of work and costs are both excellent

I send all my watches to the Watch Guy and get excellent service. By now I must have had 10 watches through their workshop and all have been returned in a Watch Guy branded travel pack, including the watch, the parts removed and swapped out as well as anything extra that needed to be done. The business is so successful that they can only take about half the repairs that they are asked to do. You are updated all along the way and pictures are taken at every stage of the repair/service process. These are kept, I believe, indefinitely and can be referred to if there comes a time when you want to sell the watch, or if you're just interested. The repairs are all guaranteed for a year; a guarantee I've never had to use. Christian who, I believe, started the business now has two other extremely competent watchmakers working with him. I'm have the impression that a significant part of what they do is pro bono, as if they find a problem they will fix it and not necessarily charge you fully for the extra effort. My watches all come back running within COSC standards, if at all possible. The three watchmakers also contribute to the watch world as a service by, for instance, printing exhaustive tables listing lift angles for thousands of watches and writing reviews on various movements. In my experience the quality and prices are both excellent. I couldn't be more satisfied with my Watch Guy experiences.

21 de marzo de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for your greatreview - we are all blushing here ...

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Rolex GMT11 Service

I used watchguy based on their reviews and although I was a little hesitant as I was sending my Rolex to them by post and I had a deadline to have the watch returned (I was travelling in 2 weeks time), Ray assured me they would have it serviced and safely back to me by then. I was informed at every stage of the service (pics and info was provided via a link). Watch was returned packaged securely and on time. I can’t thank Ray enough. Excellent communication and a professional service. 100% recommended.

25 de enero de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for taking the time to write such a nice review about our work.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

JLC futurematic very good service

The best watch servicing experience I have had. I sent a JLC futurematic in on Friday, on Monday I got an email saying it had arrived and a link to the workshop tracking page. By Monday evening I could see photos of the watch dismantled and info on the planned work. By Wednesday it was reassembled with a new part, and being tested. A photo of timegrapher was on the website. Seven working days after sending it off it was back on my wrist.
The prices are transparent and very reasonable. The ability to see exactly what is happening via the website is amazing.

12 de marzo de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you for the nice review - it was a pleasure to get your FutureMatic going again!

Valorada con 5 estrellas sobre 5

Trust Christian and his team with your watch repairs!

Christian and his team do an amazing job! They make the process of shipping a watch overseas for repair easy, and his pricing structure is very fair and upfront. Also, his job tracking portal lets you see the repairs being made to your watch. I highly recommend watchguy.co.uk!

7 de marzo de 2024
Opinión espontánea
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Respuesta de Watchguy

Thank you very much for your nice review, David. A pleasure working on your FutureMatic.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

Christian and his team took a watch

Christian and his team took a watch. I damaged with seawater 25 years ago and returned it to full working glory. I couldn’t be happier with the service. This company provides. I had a small issue some weeks after they took it back and repaired it immediately under warranty with no questions, I would highly recommend this company to anybody who needs any sort of repairs on their watch absolutely fantastic

14 de diciembre de 2023
Opinión espontánea
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Respuesta de Watchguy

Thank you so much for your nice review. It's the way we deal with problems that we pride ourselves most on.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

I have sent 4 or 5 watches for service…

I have sent 4 or 5 watches for service with Christian, Ray and Johannes. Each time perfect service and communication, honesty in appraising the watches and excellent advice. Each time I am pleased with the result and timescale.

When watches are precious family heirlooms too, one, my grandfather's dating from 1940s... it can be hard to trust a watch is in good hands.

I know each one of my watches with Watchguy is in "good hands" and will continue to be in future.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Watchguy

Thank you so much for your nice review - always a pleasure to work for you.

Best wishes,

Christian

Valorada con 5 estrellas sobre 5

WatchGuy didn't ask me to write this…

WatchGuy didn't ask me to write this review, I felt compelled to write it because their service was so great.

I asked them to service my late father's watch, an old Sicura/Breitling divers watch - not valuable financially, but sentimentally priceless.

I mentioned how nervous I was about sending the watch to a third party - I'd heard terrible things about other watch places refacing and polishing without consent - and they treated me with kid gloves.

Every part of the process was detailed. Every bit of the watch that needed to be replaced was returned to me. The watch runs beautifully now and hasn't lost a bit of its charm.

I am hugely grateful to Christian and the team for such a wonderful service.

1 de noviembre de 2023
Opinión espontánea
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Respuesta de Watchguy

Thank you for the lovely review. It was our pleasure working on your watch.

Valorada con 5 estrellas sobre 5

Great job

Had my Omega automatic watch recently serviced and returned at a very reasonable price compared to retail quotes I'd obtained. Good communication and service, watch well-looked after and returned looking cleaner and functioning better.

3 de noviembre de 2023
Opinión espontánea
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Respuesta de Watchguy

Thank you very much for the nice review!

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