Wazo Furniture Opiniones 

Would give zero stars if I could
THIS COMPANY IS AWFUL.
I’m convinced now they have to be a scam. Returned an item and was supposed to be refunded within 30 days. We’re no at 30 days and no refund! No one there answers my emails, I waited on hold for 2 hours and they hung up the call!!!! STAY AWAY from this company. I don’t think I’ll get my money back. I also have an order with no updates from the company so I’m convinced I’ll probably never get my order or get my money back

No way to get in contact with anyone, no email response no way to get someone on the phone. I have been waiting for a month now and still received nothing

If you could give zero I would
I cancelled my order before it was shipped
They shipped it anyhow (partial)
It did arrive, still not what I want and immediately requested return
ZERO communication as to the initial cancellation or any subsequent requests to return but repeated demands to ensure the remaining 2 items were being cancelled and refunded did get a response and promise of refund (10-30d, which is technically offered a month after i even cancelled in the first place)

Been 3 weeks since the delivery of unwanted, cancelled items. Zero support.

Cheaper quality for price, maybe on steep sale they are ok and look ok but still should not have been shipped and now I am ghosted with a pricetag of $3800-$4800 (depends on if I see any returns for the undelivered let alone delivered items).

Their customer service line literally goes nowhere. You are on hold for 2 hrs after which it auto disconnects

I will go to BBB and my credit card company

If you can see the showroom items and like them and the cost. Go for it. Keep all comms. Don’t expect customer service.

I noticed on BBB they claim to have a small team of 4ppl. Online, they report $18.5 million in sales and between 50 and 100 staff. Clearly thats not allocated to customer service.

Nous avons ete en magasin debut octobre pour commander 6 chaises et livraison 1er semaine de decembre. Nous avons paye la facture complete des quon a passee la commande. Etant le 5 decembre et aucune nouvelle du magasin, nous avons essayer d appeler, envoyer des courriels ect mais aucun retour de leur part. Mon conjoint sest deplacer aujourdui en magasin . Le representant etait 0 en mesure de lui dire ce qui se passe svec notre commande ect. Il trouvait que le magasin avait l air tres vide vs ce qui avait l air en octobre. Ils nous ont dit que il avait plus personne au service a la clientele! Nous avons reussi a nous faire rembourser mais faite attention! Ca resemble beaucoup a une compagnie qui est entrain de faire faillite….

I will just repeat what eveybody wrote here: what a POS company!, it is the worst SCAM ever and NEVER EVER buy from them.
ZERO STARS , ZERO customer service, No decency at all.
My wife was told to go to the deposit to change an item because if we wait fr the "Shipping" it will be in 2030, she arrived there and guess what? NOBODY answered the door!, we live up north so it took her 2 hours to arrive there for nthing.
DO NOT BUY from them NEVER

Damn scammers! Took my money and never delivered. It’s been more than 2 weeks that I purchased instock products. I emailed. No one answered.

Tried calling to get updates… I was on hold for more than 45 minutes. I gave up. What a shitty company. I have no choice but to report it as a scam on my credit card.

I havent had a single update in 3 weeks post order. Honestly wouldnt waste time, furniture seems nice but no customer service. Have been trying to reach them for 2 days now and no way to get in touch

Went into store ordered and paid. They were good at that part.3 weeks later no action no delivery date. No response to emails. If you call they disconnect you or put you on hold for an hour oh and then disconnect you. Do not do it!!

Voilà 3 mois que j'attends mon article. Ils se sont trompés une première fois dans la couleur, les articles sont repartis...,puis une deuxième fois dans, je vous le domne en mille, la couleur MAIS AUSSI le sofa était incomplet ! J'ai refusé l'article....Après avoir envoyé pléthore de messages auquels ils ne répondent pas (courriels ou téléphone), j'ai décidé dene plus me laisser faire. FUYEEZZZZZ !!!!! Gardez votre argent !!! Je les ai mis en demeure de me rembourser ma commande et je pars au tribuenl des petites créances prochainement et...A LEURS FRAIS en demandant des indemnités en plus pour le préjudice subit en plus !!!!!!
Si vous ne recevez pas vos articles, faites la même choseet sans tarder surtout, car ils sont visiblement connus pour ne pas honorer les commandes et prendre les clients pour des idiots !! Je vous en conjure, allez voir ailleurs, d'autres sites proposent des articles plus beaux, moins chers et de meilleure qualité. Évitez-vous ce stress !

Customer service was helpful when I wanted to add to my order but then fell off the face of the Earth. Over a month in and I'm still waiting for any sort of shipping confirmation, email response, or answered phone call.

The worst company to order furniture from. I have placed an order almost 3 weeks ago, and they simply disappeared. Customer support never answered for phone calls, emails also never answered. I have requested to cancel my order and refund my money, no result yet. I will be conducting my credit card company for chargeback /refund. 100% scam!

C'est des voleurs ce magasin leur téléphone fonctionne pas courriel non plus . Ça fait un mois j'attends après une commande c'est jamais arrivé. C'est un arnaque ce compagnie .

Scammers of a company.

Customer service does not respond to emails or phone calls. I purchased the wrong sofa by accident online and was told by sales staff to reach out to customer service to cancel it prior to shipment so I won't get charged, and to reorder the correct one. However, customer service does not respond to calls or emails and I've been charged for both sofas.

You will be put on hold for 2+ hours then the line will disconnected. I did this for 6 days. I have sent upwards of 20 emails and no response.

The only one you can speak to a person is to schedule a "sales meeting". They called me excited to sell me something, but when I asked to for help they say they have no contact with customer service, cannot help me in any way. They did not know how to escalate the situation to anyone.

They're return policy states you can get refund if you return within 2 weeks. Good luck with that because they literally have never responded to anything in 2+ weeks.

I would give this company zero stars if i could. I ordered a tv console and chair well over a month ago and have been met with silence and null tracking numbers. They are complete scammers/con artists once they have your money. Genuinely wondering if a bunch of monkeys are running their customer service department because GOOD LUCK trying to get a hold of anyone via phone or email. Seriously, do NOT buy from this “company”. But don’t worry they have time to post on their social media accounts to keep reeling new people in!!! It’s actually unbelievable and I can assure them I’ll be contacting the BBB to recoup my costs.

No service , no answers from phone, email or messenger.
They often send broken or defective items and you will be stuck with them. Don’t buy there before trying to reach the service, you will see it doesn’t exist.

J'ai commander en ligne le 1 oct 2024 et on est rendu le 17 nov et j'ai contacté par courriel wazo fourniture ,et me dise quil sont en rupture de stock , donc j'attends toujours ma commande d'un divan ! Très déçu du temps qui mette pour nous le livrer

Si vous souhaitez faire affaire avec #wazofurniture je vous encourage a magasiner ailleurs. Apres 1 mois d’attente, leur service de livraison n’est toujours pas en mesure de livrer un meuble, ils m’invitent a passer le chercher…en Ontario! Yeah! Courriels, appels, messenger…aucune nouvelle Wazo Furniture

J ai placée une commande
le 10 août 2024,no WZ176992.
Aujourd'hui le 14 novembre, j ai toujours pas reçue ma marchandise après maintes tentatives de les rejoindre soit par téléphone ou par courriel . Selon un appel téléphonique reçue par Ismael le 21 octobre, je devais recevoir le tout d'ici une à 2 semaines. Plus d un mois plus tard aucunes nouvelles de cette cie.
Wazo me déçoit considérablement surtout que le paiement a été prélevé au moment de la commande.je ne recommande pas cettecompagnie.
gare a vous Brigitte Lauzon

J'ai effectué une commande pour meuble télé le 10 octobre et rien reçu. Impossible de les contacter par téléphone ni par courriel (accusé réception seulement). J'ai pu rejoindre le service de livraison indépendant qui me précise qu'il y a tjrs des problèmes avec Wazo. Ils ne reçoivent rien à livrer. J'ai demandé un remboursement. J'ai hâte de voir...

Reviews on their website are filtered so I post here. Took nearly a month to receive my chairs. Although the website gives a « shipping within 5 days » notice, it took twice that to received a shipment notification (I am in Montreal), with a tracking number that you can’t actually track. Took another two weeks for the chair to get here, without notification. Boxes were left outside, as they did not made sure someone would be home to receive the order. All this delay to open the box and find out that what they call black is actually dark grey. So they did not fit at all with the black stools that were ordered with them (and that were actually black). I’ve been trying to get a return authorization for 10 days now (website says you can’t return anything without it). Took five days for them to reply and ask for a picture, regardless of their automated answer stating they do in 24h to 48h. We are again 5 days later, 2 other follow up and no answers.