Went for flu jab with a work voucher, and so very pleased they have teamed up with Well. The pharmacist was efficient, knowledgeable and welcoming. Bonus points for no waiting time. Will be going ther... Ver más
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Consulta las opiniones de los clientes
It was easy enough to set up my account and request my medication. I did request a dossete box or tray as I have a disability and I was advised they don’t do this due to short notice of medication and... Ver más
La empresa ha respondido
Always quick and reliable service
great service and straight forward to use
Información sobre la empresa
Escrito por la empresa
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Escrito por la empresa
Información de contacto
35 Bramley Centre, Leeds, LS132ET, West Yorkshire, Reino Unido
- 0113 257 4769
3,7
Medio
11 opiniones
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Kind pharmacist who knows their stuff
Went for flu jab with a work voucher, and so very pleased they have teamed up with Well. The pharmacist was efficient, knowledgeable and welcoming. Bonus points for no waiting time. Will be going there for all my pharmacy needs from now on.
20 de octubre de 2025
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
A uniquely terrible pharmacy
A uniquely terrible pharmacy.
Staff are inattentive,rude and unhelpful.
As a vulnerable neurodivergent person I would have expected those in healthcare to be a little more patient and understanding. Rather than explaining how they could try and make this easier for me they simply said “you need to sort it out with them” whilst I was clearly distressed.
I felt that the staff at the location did not care about me in the slightest.
8 de julio de 2024
Opinión espontánea
Respuesta de Well Pharmacy - Bramley Centre
Hi William,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any upset caused.
Kind Regards,
Well Pharmacy
Staff need to be sacked
Waiting for over a week for medication which is life saving and still waiting. The staff have no interest doing their job they are paid to do it's a disgrace to call this a pharmacy. Every time I go to college a prescription according to the staff they have just received it even tho the doctor sent it days before. Then told they need three days notice before it's ready. Sorry I promise I won't die for a week just so you can carry on as you do. I am now looking for a different pharmacy.
19 de febrero de 2024
Opinión espontánea
Respuesta de Well Pharmacy - Bramley Centre
Hi Kevin,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.
So our team can assist you with your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will also ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Staff miserable
Every time I’ve been here staff act like it’s an inconvenience that you’re coming to get a prescription. Even after 3 days of waiting they say well we only got it yesterday like it’s your fault. Moved pharmacies
6 de enero de 2024
Opinión espontánea
Respuesta de Well Pharmacy - Bramley Centre
Hi Sarah,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience and that this has resulted in you wanting to change pharmacies.
So we can assist you further, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
No help!!!!
It was easy enough to set up my account and request my medication. I did request a dossete box or tray as I have a disability and I was advised they don’t do this due to short notice of medication and people not getting medication on time and would be best I go back to my last pharmacy. I need to move my pharmacist as it is in London and only reason for this is because they do dosset box, however this is a nightmare if my medication isn’t in or any medication is added, I can hardly go and pick it up from there. I need something closer and really struggling with no help
13 de septiembre de 2023
Respuesta de Well Pharmacy - Bramley Centre
Hi Leanne,
Thank you for providing your feedback regarding well.co.uk.
We are very sorry that we are unable to support prescriptions that are required in a Dossett box, the information you have been provided with is within the best interests of the patient and we would not want to cause any delays and leave you without your medication.
If you are having difficultly finding a pharmacy nearby to you, please speak with your surgery and see if they are able to help you locate a pharmacy that is closer and able to fulfill the requirements of providing you with a Dossett box. You can also visit the NHS website and find your nearest pharmacy, have a chat with them and explain your situation, they may be able to help. https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
great service and straight forward to…
great service and straight forward to use
11 de septiembre de 2023
Always quick and reliable service
17 de noviembre de 2022
Always polite and very helpful
5 de agosto de 2022
Poor Level of service
Poor level of service in store and at head office.
Previously 1 branch gave me the wrong medicine which wasn’t a mistake as they printed a label online and stuck on the packet to cover it up. Doctor reported this after I gave them the packet.
More recently I had a poor experience and sent in a complaint as the 1st step, always best to give a company chance to resolve something prior to writing a negative review. Complaint sent on the 13th June, not even had an acknowledgment let alone a response, clearly dont care
6 de julio de 2022
Opinión espontánea
Respuesta de Well Pharmacy - Bramley Centre
Hello
Thank you for sharing your feedback and please accept our unreserved apologies for the service you received.
Can you please send us a message at hello@well.co.uk with your full name, contact details, and the branch in question so we can obtain and update regarding your complaint for you?
Best Wishes
well.co.uk
Brilliant service
Brilliant service, really easy to use and all delivered free of charge.
28 de septiembre de 2020
Opinión espontánea
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