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WeLoveLenses Opiniones 

2311
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Easy shopping experience, availability of astigmatism lenses in great quality. Only drawback is that every time I buy, I end up paying more than the last time.

Valorada con 5 estrellas sobre 5

I want to start off by saying that I am a regular customer, and this is simply because the service is splendid. Delivery is super quick and timely, and the customer service is excellent. I had a mixu... Ver más

Valorada con 3 estrellas sobre 5

The product was good, but it was delivered 4 days slower than promised. We were on holiday - in a hotel - and those 4 days delay made a difference.

Valorada con 5 estrellas sobre 5

I accidentally ordered + contact lenses instead of - (note: make sure you keep scrolling when you’re choosing the product to confirm you got the right one!) and customer service was great regarding th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de lentes de contacto

Escrito por la empresa

About WeLoveLenses WeLoveLenses.com is a European online retailer specialising in contact lenses from the world’s leading manufacturers, including Johnson & Johnson, Alcon, and Bausch & Lomb. We supply a wide range of daily, monthly, and toric contact lenses, all sourced directly from authorised distributors to ensure 100% genuine and high-quality products. Our focus is simple — make buying contact lenses online easy, reliable, and affordable. With a well-stocked warehouse and efficient order processing, we are able to dispatch most orders quickly and deliver across Europe using trusted shipping partners. We understand how important it is to receive your lenses on time, which is why we prioritise availability, fast dispatch, and clear communication throughout the order process. For products that are temporarily out of stock, we keep customers informed and work to dispatch as soon as possible. In addition to competitive pricing, we offer a smooth shopping experience with responsive customer support and a straightforward returns process. Our goal is to ensure you can reorder your lenses with confidence, every time. Whether you wear daily disposables or more specialised lenses, WeLoveLenses is committed to providing a dependable service trusted by customers across Europe.

Why Choose WeLoveLenses

Escrito por la empresa

Great Prices, Even for 1 Box
Competitive prices on branded contact lenses, even when ordering a single box — no need to buy in bulk to save.
Fast & Flexible Delivery
Choose between free Registered Mail or fast, reliable DHL delivery across Europe — depending on what suits you best.
100% Genuine Contact Lenses
All lenses are original and sourced directly from leading manufacturers, ensuring quality, safety, and peace of mind.
Reliable Availability
We keep popular lenses in stock and clearly communicate dispatch times, so you always know when to expect your order.

Fast & Reliable Shipping

Free EU delivery with flexible shipping options

We offer reliable shipping across Europe to make sure you receive your contact lenses as quickly as possible. Choose between free Registered Mail or upgrade to fast and secure DHL delivery, depending on your needs. Most in-stock orders are dispatched promptly from our warehouse, with clear communication throughout the process. If an item is temporarily out of stock, we keep you informed and dispatch your order as soon as it becomes available.

Información de contacto

Contact Lenses, Fast Delivery

Top brands in stock. Fast EU shipping & reliable service

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,4

Todas las opiniones

(2311)

50 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

WeLoveLenses for the win!

I had an issue getting my contact lenses locally (still waiting after having paid for them in February!) & upon coming across WeLoveLenses online I have nothing but praise! My contacts needed to be ordered in as they aren’t your “normal” contacts, I hadn’t read that part on their site even though it’s clearly stated! And upon emailing to enquire the customer service team was super quick to reply and they kept to their time frame! Will most certainly be ordering from here again!

30 de abril de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

Fast and good quality

Fast and good quality

14 de abril de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

ordering was very easy

ordering was very easy, and the package arrived quickly! Also very good prices (there was a deal when I ordered that was cheaper than other sites). I will order again!

1 de abril de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

Arrived without any delay

Arrived without any delay. Items as described and good quality lenses

28 de marzo de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 1 estrellas sobre 5

Horrible customer service

The service was seriously shocking. The lenses took an absurdly long time to ship, almost two whole weeks awaiting stock. When previously contacted on past orders, I was told 7 days would be the longest an order would be awaiting stock, yet I was left waiting almost twice as long. The serious issue was the appalling customer service. I contacted them time after time on messenger without getting a response, and when contacting them on their website by email (Contact Us), I again received no reply. A massive lack of service and a horrible experience.

21 de marzo de 2024
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Respuesta de WeLoveLenses

We apologize for the delays in shipping your order and the lack of communication you experienced. This falls below our standards, and we're truly sorry for the inconvenience caused. Your feedback is valuable, and we're working to improve our processes to prevent similar issues in the future. If you need further assistance, please don't hesitate to contact us directly.

Valorada con 5 estrellas sobre 5

Good quality lenses)

Good quality lenses, delivery time longer then main competitor and you need to pay for transport. Once you order in time you get your lenses for a good price delivered by a well established transport company.
Thanks for the service.

18 de marzo de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

Hitra dostava

Vse ok. Hitra dostava.

9 de marzo de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

Fast

Fast, reliable, all the items were correct and fresh, valid for years ahead. Recommended ⭐⭐⭐⭐⭐⭐

29 de agosto de 2023
Opinión espontánea
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

Super fast delivery

Super fast delivery

4 de marzo de 2024
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Respuesta de WeLoveLenses

We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!

Valorada con 5 estrellas sobre 5

fast

fast service

2 de marzo de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

the best

great experience

12 de febrero de 2024
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Respuesta de WeLoveLenses

Thank you!
We appreciate your excellent review and are glad we could be of service.

Valorada con 5 estrellas sobre 5

Service is always top-notch

Service is always top-notch, lenses are normally received within a day or two and when not in stock they inform you straight up and are usually delivered within 7 days. They never quibble when there is an issue, which is rare.

1 de febrero de 2024
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Respuesta de WeLoveLenses

We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!

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