Whiskas UK Opiniones 

Respuesta de Whiskas UK

26 feb 2026

Thank you for sharing your experience and we’re sorry to hear your cat isn’t enjoying the new Whiskas® Fish Selection in Jelly, especially after being a fan for so many years.

Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.

We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!

Best wishes,
The Whiskas® Team

Respuesta de Whiskas UK

26 feb 2026

Thank you for your honest feedback, Robin. We’re truly sorry to hear that your cat is no longer enjoying Whiskas® after so many years together. We understand how disappointing it is when a trusted favourite changes.

We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. The new recipes were tested with discerning feline taste-testers and were met with enthusiastic approval. However, we know that every cat is unique, and sometimes a change can take a little time to get used to.

If your cat is hesitant with the new recipe, we recommend introducing it gradually by mixing it with their usual food to help them adjust. We’re grateful for your feedback - it helps us continue to learn and improve.

If you’d like to discuss your experience further or need any support, please reach out to our customer care team. We’re here to help you and your cat.

Warm regards,
The Whiskas® Team

Respuesta de Whiskas UK

26 feb 2026

Thank you for taking the time to share your experience, Caroline. We’re really sorry to hear that your cats aren’t enjoying Whiskas® as they have in the past, especially after so many years of happy mealtimes together.

We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need. Our feline assistants gave their approval, but we know every cat is unique, and sometimes a change can take a little getting used to.

Some cats can be a bit reluctant to try something new, so we recommend introducing the new recipe gradually, mixing it with their usual food to help them adjust.

We’re grateful for your feedback and sorry for any disappointment. If you need any further support, please reach out to our customer care team. We’re here to help!

Best wishes,
The Whiskas® Team

Respuesta de Whiskas UK

26 feb 2026

Hi Nicola,

Thank you so much for sharing your experience. We’re truly sorry to hear your cat hasn’t enjoyed our new Whiskas® and we understand how important it is for our furry friends to love their meals, especially when you’ve trusted a product for years.

We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life. The new Whiskas® recipe was developed together with over 1000 Pet Parents and their cats, including more than 1000 meals and over 50 sensory screenings to make sure it’s more appetising and enjoyable. Our feline assistants gave their paw of approval!

However, we know that some cats can be a little reluctant to try something new. That’s why we recommend introducing the product gradually, mixing it with their usual food to give your cat a little time to get used to the new recipe.

We’re sorry for any disappointment and appreciate your feedback - it helps us continue to improve. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you and your cat.

Thank you for being a caring pet parent.

Warm regards,
The Whiskas® Team

Respuesta de Whiskas UK

18 dic 2025

Thank you for taking the time to share your experience, Deborah. We’re truly sorry to hear about your cats’ health issues and the distress this has caused you. At WHISKAS, the health and wellbeing of pets is our highest priority, and we take feedback like yours very seriously.

We regularly review our recipes to ensure they meet the nutritional needs of cats, and any changes are made with careful consideration and in line with strict quality standards.

We would like to learn more about your experience so we can investigate further. Please reach out to our customer care team with more details - we are here to help!

Wishing you and your cats all the best,
WHISKAS Team

Respuesta de Whiskas UK

18 dic 2025

Thank you for sharing your feedback, Michelle. We’re genuinely sorry to hear about your disappointment with our pouches. At Mars, we are committed to providing high-quality nutrition for cats, and we regularly review our recipes and packaging to ensure we’re meeting both pet needs and pet parents' expectations.

Please be assured that any adjustments are made with careful consideration, and our goal is always to deliver the best possible product for your pet. The nutritional value and quality of our food remain our top priorities.

Your feedback is important to us, and we will share your comments with our team. If you’d like to discuss your concerns further or have any questions, please reach out to our customer care team directly!

Kind regards,
The WHISKAS Team

Respuesta de Whiskas UK

5 feb 2025

Thank you for bringing this to our attention Daniel!

We wanted to share how incredibly sorry we are that you and your cats have had this experience with our Whiskas product. Since the health and well-being of your pets and ours is our #1 priority, we design our recipes to be safe, nutritious, and enjoyable. That’s why we’d like the opportunity to look into this further and will reach out to you to get more product details.

We also appreciate your feedback regarding pricing. We will always do our very best to absorb these costs as much as possible and the quality of our ingredients remain the same cats know and love.

Best wishes, Team Whiskas

Respuesta de Whiskas UK

23 ene 2025

Bonjour Mega,

Nous sommes vraiment désolés d'apprendre la triste nouvelle concernant votre chat. Nous sommes également des parents d'animaux de compagnie et la santé et le bien-être des animaux que nous servons sont notre priorité numéro un et nous prenons très au sérieux les plaintes comme celle-ci. Pourriez-vous nous fournir vos coordonnées afin qu'un membre de l'équipe puisse vous contacter pour en savoir plus et recueillir des détails importants.

Cordialement,

L'équipe Whiskas

Respuesta de Whiskas UK

21 nov 2024

Thank you Rob for leaving your review and we are sorry to hear that your cats refuse to eat their Whiskas.

We know that cats are very fussy creatures! Just like us, pets can be choosy about what they fancy to eat and have likes and dislikes too. It sometimes helps to tempt them a few times and serving wet food at room temperature is what they prefer.

A lot of care goes in to making our food and so it's hard to know why your furry friends are not enjoying it this time. To investigate this further, please feel free to reach out to us - we are here to help!

Best wishes, Whiskas Team

Respuesta de Whiskas UK

21 nov 2024

Thanks for bringing this to our attention. We're incredibly sorry to hear about your experience with your cats getting sick, it must have been distressing!

As the welfare of the cats is our number one priority, we would like to investigate this incident further with our Quality team and would therefore appreciate if you contact us directly with your personal and product details so that we can assist you with this matter.

Thanks in advance and best wishes, Wiskas team