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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

staff excellent mike and in particular Lee at Aylsham rd from a broken key repaired and reprogrammed to battery test & recharge whiCh included going in when it was his day off, travelling to my c... Ver más

Valorada con 1 estrellas sobre 5

Recently put in a review regarding terrible service at Great Yarmouth store while trying to buy oil. Tried Lowestoft branch for some license plates. Wanted to purchase 3D plates only to be told they a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Abysmal customer service today Lowestoft Wilco Direct. Empty shop when I Found someone eventually asked about fitting front light bulb to Corsa , from re-action and comments “not cutting my hands “... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered a summet roof box from Wilco direct only to find that some of the essential parts were missing. Nightmare considering we are due in holiday in the next two days! After a quick email... Ver más

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Taller de reparación de automóviles
  3. Tienda de reparación de bicicletas
  4. Tienda de accesorios para bicicletas
  5. Tienda de herramientas

Escrito por la empresa

Wilco Direct is the online home of Wilco Motor Spares, a local family-run company with 60 years experience serving motorists. Use our click and reserve service to secure your items quickly and easily for collection at your local branch. We have 21 local branches across the east of England and unbeatable knowledge of car parts and accessories. We offer a huge range of car parts, accessories & services for the motorist & cyclist. Let us help you in store with the set-up and installation of dashboard cameras & sat-navs, bulb replacements, the fitting of roof bars & boxes, paint mixing, numberplates and more! If you are into pedal power, many of our stores stock a range of bikes and cycling accessories for all the family.


Información de contacto


3,0

Medio

TrustScore: 3 sobre 5

39 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Customer service

I recently ordered a summet roof box from Wilco direct only to find that some of the essential parts were missing. Nightmare considering we are due in holiday in the next two days! After a quick email to the sales department, the team at Wilco had my parts on next day delivery (on a Saturday!). Well done, great service!

4 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Thank you to Kerry at windsford shop for great customer service , great attitide and help also thankyou to Dawn for back up really good service yesterday.Keep up the good work an thank you .

12 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Took my car in to have some air put in…

Took my car in to have some air put in the guy said they were original and really needed replacing which I knew did need doing , I gave him my Nut release box and they lost them I know they were busy but it’s carelessness as I’m thinking of selling the car to replace at a cost of £75 ,he gave me a bag with Wilco on on not happy plus it’s was £40 dearer than I had been quoted by another company I had it done there as it was handy for me .

27 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

staff excellent mike and in particular…

staff excellent mike and in particular Lee at Aylsham rd
from a broken key repaired and reprogrammed to battery test & recharge whiCh included going in when it was his day off, travelling to my car after hours twice to finally arranging the work needed at a local garage
result = car fixed
over & above doesnt give Lee the credit he deserves
6/5 stars
see you next time!!

27 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hi I placed an order from wilco direct …

Hi I placed an order from wilco direct its first time I've ordered anything from wilco direct as I usually go in to the shop for all My stuff . However 2 days after I placed my order I received an email saying royal mail have my item for delivery this was Monday 28th November 2022 said 3-4 days a week later I'm still waiting . I've been email most days but not getting no response so sent another email basically saying not happy and I want a refund because I've paid for something that I've not even received

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Popped in with product code from your…

Popped in with product code from your website (believe me that's good for me ) the gentleman was very polite and helpful, he directed me to another make assured me they were equally as good and considerably cheaper, fantastic service again.
Thank you Wilco

1 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fact or fiction??

I wanted to buy two Faraday pouches for my car keys. A big red sign on the item says no delivery charges. When you come to pay and select delivery at checkout, there are delivery charges. Well, which is it?
Thanks for your response. I have re-read the delivery option at payment time ticked it and got the result I wanted. I have consequently changed my rating. Please accept my apologies.

31 de agosto de 2022
Opinión espontánea
Logotipo de Wilco Motor Spares & Wilco Direct

Respuesta de Wilco Motor Spares & Wilco Direct

Dear Mr Cooper Thank you for taking your time to review - we can confirm it is "Fact" that FREE delivery applies for a pair of Faraday bags ordered within Mainland UK. If you decide to place the order use the FREE delivery option in the drop down at checkout.

Valorada con 5 estrellas sobre 5

Good service

Ordered aerosol spray cans for motorbike parts on 2 occasions. Both times arrived in a couple of days, as ordered and well packaged. No issues.

6 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t recommend highly enough

Fantastic service. Ordered twice now from Wilco Direct. Helpful on the phone and went above and beyond to get my delivery quickly. Very competitive pricing and easy to order. Highly recommended

21 de mayo de 2021
Opinión espontánea
Logotipo de Wilco Motor Spares & Wilco Direct

Respuesta de Wilco Motor Spares & Wilco Direct

Thank you for the kind words Aliya, it's always nice to hear from a satisfied customer 🙂

Valorada con 1 estrellas sobre 5

Bought a set of number plates

Bought a set of number plates, didn't expect a large WILCO at the bottom, I know by law the supplier's name has to be on the bottom of a number plate but it was how big Wilco made it.
Waste of money and I'm paying to advertise for Wilco.

30 de enero de 2021
Opinión espontánea
Logotipo de Wilco Motor Spares & Wilco Direct

Respuesta de Wilco Motor Spares & Wilco Direct

Hello Mark, Sorry to hear that you are disappointed with your number plate. The law states a minimum font size and standard to which our manufacturer abides by. We make 10K+ plates a year and haven't had negative feedback to date on this issue, we will however feed this back to our supplier and see what we can do in future.

Valorada con 5 estrellas sobre 5

530l roof box

Ordered a 530l roof box, item arrived 2 days later. Was as easy to assemble as they suggested and works a treat. Probably the biggest roof box I could find and was still £50 cheaper than a 470l Halfords own brand box. Cant fault one bit

30 de agosto de 2020
Opinión espontánea
Logotipo de Wilco Motor Spares & Wilco Direct

Respuesta de Wilco Motor Spares & Wilco Direct

Thank you for the review!

Valorada con 1 estrellas sobre 5

Bought the Stoplock Pro Elite on the…

Bought the Stoplock Pro Elite on the 07.08.2020 never have received the order,they refunded me today after 20 days,this is second time when i was ordering from this store,first time also they did not send me my order

27 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still trying to get a reply out of…

Still trying to get a reply out of Wilco as to an item that was missing from my order This has been going on since 19/06/2020. I would NOT recommend this company on the grounds of no one seems to care that there is a problem, probably blame it on COVID 19

5 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10

10/10
Super quick, some other company let me down so found Wilcodirect and I am glad i did.
Yesterday i ordered some spray paint and today it already arrived and Shipping was free as well.
And the best part is the prices are the best.
Definitely will buy again and recommend to friends.

Thank you!

30 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

A quick cuppa!

Ordered Sun. Arrived Wed. Mostly, basic stuff.'though travel kettle (x2) is sweet 1200W only but, as you boil only what you need, super efficient. Back for more, soon.

7 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Support British business!

Wilco are a small family run business and like all such companies deserve our support

8 de enero de 2019
Opinión espontánea
Logotipo de Wilco Motor Spares & Wilco Direct

Respuesta de Wilco Motor Spares & Wilco Direct

Hello Susan, we do not sell wall paint for DIY uses. Sometimes our customers get us confused with Wilko with a K (formerly Wilkinson). Either way, we would appreciate you reaching out to resolve your review and hopefully welcome you to our stores in the future.
-
Edit: As a family run business we have only recently become aware of Trust Pilot and your review. We always strive to help as many as we can and have since implemented live chat and can be contacted via social media, email and telephone. Apologies for missing you Susan, we will be at hand to help people on Trust Pilot in the future.

Valorada con 1 estrellas sobre 5

People in wilco bicycle workshop don't know how to fix bicycles

I bought a new bicycle online (not from them) and it had a little problem with front derailleur. I took it to a local wilco bicycle workshop and couple hours later they told me that it is impossible to fix it because the bicycle is already made like that.
Then I took it to less known local bicycle workshop. They fixed it and they even wanted only half price for this service because they said "it was only couple screws".
Good job wilco.

11 de abril de 2014
Opinión espontánea

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