Wildjac Distillery Opiniones 62

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Depends what I am reviewing. The natural dry gin is good 4/5. The Giniper which I have now ordered [or brought at market] is not perfect but the best non alc gin I have found, 4.5/5. This review is lo... Ver más

Valorada con 5 estrellas sobre 5

Great customer service. Very helpful. FedEx let it down, said they needed a signature. Tried to deliver and not in, no tracking number or contact number. Brilliant help from wildjav. FedEx the said a... Ver más

Valorada con 5 estrellas sobre 5

I always enjoy Wildjac. First it was delivered on time for Christmas which was important since these bottles were intended as gifts. Second, the taste is always excellent and further there are some u... Ver más

Valorada con 5 estrellas sobre 5

My wife had this with London Essence tonic on a lunch stop and said it was the best non-alcoholic G&T she had ever tasted. I ordered a bottle for her and got some LE tonics in and she is loving it. It... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Destilería
  2. Fabricante de alcohol
  3. Tienda de bebidas alcohólicas

Escrito por la empresa

Nestled in the heart of the Wyre Forest, Worcestershire, Wildjac Distillery is an independent distillery specialising in naturally spirited and sustainably crafted spirits. Our range includes exquisite rum, vodka, and gin, meticulously crafted using locally sourced botanicals and ingredients. At Wildjac Distillery, we are dedicated to sustainability, with eco-conscious packaging and a commitment to reducing our carbon footprint. As proud members of the 1% for the Planet programme, we contribute a portion of our sales to environmental causes. Experience Wildjac with our immersive distillery tours and exclusive tasting events. Our tours offer a behind-the-scenes look at our production methods and a chance to sample our premium spirits. Join us for tasting events that highlight the unique flavours of our products. We are pioneers in using frugal bottles, the world's first rum packaged in such eco-friendly paper bottles. These innovative bottles are five times lighter and require six times less carbon to produce than traditional glass bottles, significantly reducing our environmental impact. Discover Wildjac Distillery, where naturally spirited and sustainably crafted meet to create exceptional spirits that honour nature and delight the palate


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

62 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 3 estrellas sobre 5

Depends what I am reviewing

Depends what I am reviewing. The natural dry gin is good 4/5. The Giniper which I have now ordered [or brought at market] is not perfect but the best non alc gin I have found, 4.5/5. This review is lower because I have just waited 2 weeks for my giniper delivery, having had to chase it after a week. Previous order I also chased as I wanted it for specific time, they did at least get a staff member to deliver it. Good gins which I want to keep ordering but customer service possibly an issue.

20 de mayo de 2026
Valorada con 5 estrellas sobre 5

Quick answer to my phone call

Quick answer to my phone call, and even though the person was in accounts not sales, and in the middle of a premises move, they were very helpful and friendly and solved my problem, even offered to do more!
Faultless

Ps: the vodka is the best I ever tasted

14 de abril de 2026
Valorada con 1 estrellas sobre 5

A tasting session that never happened

We booked tickets for a tasting session for us and our friends that never happened. We turned up to find the distillery locked and empty, there was no reply from the telephone number on the door.
There has been no attempt to contact me following numerous telephone calls and emails. I had to persevere to get my money back.
It seems there is a breakdown in communications and monitoring of emails. No explanation has been offered. We have been let down and frustrated. This is just not good enough.

3 de enero de 2026
Opinión espontánea
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Respuesta de Wildjac Distillery

We’re genuinely sorry for this experience. Turning up for a booked tasting to find the distillery closed is completely unacceptable, and we understand how disappointing and frustrating that must have been for you and your friends.

You’re right to expect clear communication and follow-up, and we apologise for the breakdown in this case and for the effort it took to obtain your refund. This isn’t the standard we aim to deliver, and we’re reviewing our communication processes to ensure this doesn’t happen again.

Thank you for taking the time to share your feedback . It’s been taken seriously, and we’re very sorry that we let you down.

Valorada con 5 estrellas sobre 5

fine drink

I always enjoy Wildjac. First it was delivered on time for Christmas which was important since these bottles were intended as gifts. Second, the taste is always excellent and further there are some unique flavours. All in all, and excellent product.

8 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Very helpful. FedEx let it down, said they needed a signature. Tried to deliver and not in, no tracking number or contact number. Brilliant help from wildjav. FedEx the said a date to deliver, which they failed to do so. Finally delivered no signature asked for. Thank you wildjac for getting g a resolution to this. Fabulous product, makes a lovely gift

15 de diciembre de 2025
Valorada con 1 estrellas sobre 5

I never received my order

I never received my order. Eventually I got a refund but was told this was a ‘gesture of good will’ which was a bit of a weird comment as I had paid mkney for something I’d never received. Won’t be ordering or recommending this company.

25 de noviembre de 2025
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Respuesta de Wildjac Distillery

We’re really sorry that your order didn’t arrive and for the frustration this caused. You’re absolutely right, a refund for something you didn’t receive shouldn’t feel like a “gesture”, and we apologise for how that was phrased to you. This isn’t the experience we want anyone to have, and we’re taking your feedback on board to improve how we communicate and handle these situations in future. Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

My favourite spiced Rum 😉

I discovered Wildjac a couple of years ago when I had a Rum subscription and the Honey Spiced got sent to me. Haven’t had any for a while so treated myself recently. My favourite spiced rum by miles. Although the cherry one is also pretty special!

9 de octubre de 2025
Valorada con 5 estrellas sobre 5

Oh my, the rums are divine

I first came across the plum pudding rum liqueur at the Good Housekeeping Live show in London last year. Am now absolutely obsessed with it and have just cracked open my first bottle of autumn 25! It’s like Christmas in a bottle.

30 de septiembre de 2025
Valorada con 5 estrellas sobre 5

The plum pudding rum liqueur was…

The plum pudding rum liqueur was fantastic. Even my wife enjoyed it.
I will be ordering some more shortly for our Masters Remembrance Luncheon Charity Raffle in November.

27 de agosto de 2025
Logotipo de Wildjac Distillery

Respuesta de Wildjac Distillery

Glad you enjoyed David! Do get in touch if we can help with your luncheon 👍🏼

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