Willows Veterinary Centre & Referral Service - Solihull Opiniones 295

Our cat was referred here due to having fits. The specialist (Lluis) was excellent in examination of our cat and explaining every thing. He identified an issue with his eyesight to which did explain issue we had. We were kept up to date with the procedures. On collecting the cat we had an excellent explanation what was wrong and the plan going forward. You do need to make sure you have good insurance to use this facility but well worth it. At least seen promptly and dealt with unlike the issues we have with the NHS

We found ourselves back at Willows with our second dog Relish. It was touch and go if she would pull through but with the excellent care received I get to bring her home today 😃
The quality of care is top notch, communication is excellent with daily updates and an understanding of costs. Be prepared for the costs but we all know that to get our family member back in good health is worthwhile and you pay for what you get, Brilliant professional service.

Amazing service my dog had surgery from the surgeon Will, he was amazing and informative. He explained everything clearly and happy to answer any questions. I had full trust with this hospital to take care of peanut.

The care of Daisy by all those involved in her surgery, recovery and physio therapy has been quite simply ‘the best’
Thank you, Alexis, Kine, Emma and all the wonderful staff at willows 🙏

Recently rescued a puppy and booked her in for a health check at Willows the day I got her.
The service was amazing from the welcome from the reception team to the vet.
The examination was really thorough and informative and as a new dog owner it was really appreciated the time the vet took with me.
Fabulous place

Fantastic service, people were friendly. Vets shown genuine care and would recommend to friends and family.

The care they showed Duke throughout his procedure and stay at Willows was nothing but amazing.

Anyone who is looking to go to Willows Veterinary Centre and Referral Service in Shirley Birmingham for BOAS surgery DONT! It’s ridiculous, Miss communication throughout and £465 for a chat for 45 minutes when I was told it would include a scan etc! I wouldn’t return here & did not appreciate the rude staff I spoke to either (not all of them)

Far far too expensive. They have U by the short & curlys. You have a much loved pet that has an accident, & they want several thousand pounds before they even look at your pet. Then they remove them & you can’t seer what they are doing. What are they hiding. All vets need to take a good look at their charging systems. Why should they have so much money that they can retire to the golf course at 50, when the rest of us have to bust a gut just getting to the retirement age. We need some clones of Dr Jeff in Colorado who works for the betterment of animal's, not their own pockets. As for equity companies owning vets just for profit. That should be banned

our labrador injured her eye on Monday I rang willow at 5.40pm and was informed that they couldn't see her due to closing at 6pm.I then rang another vet who stayed open so they could check her out and advised us to go to Newcastle. We couldn't thank west way vets at hylton Road and Newcastle for the help they give us when we were desperate. We had been with willow s for over 10 years until now we have now changed vets.

I visited the practise with my Kitten on 07.02.23.
She was booked in for a spay which I was very nervous about her having.
The reception team were excellent and checked me in quickly.
Rachel & Sam reassured me and explained the information I needed to know and answered all of my questions. I felt very comfortable leaving her after discussing the surgery with them.
The care Kevin had was outstanding and she was very happy when I picked her up after her surgery.
A few days later I was very concerned about Kevin’s recovery so I called the reception to see if I could discuss my concerns with somebody. After speaking to Nic he advised me to bring her in just to be safe.
I arrived again with a very friendly welcome and my mind was put to ease after seeing Sam again and her explaining that Kevin was doing great and I had nothing to worry about and administered some medication to help with her pain.
Overall my experience with the Willows has been phenomenal. I would definitely recommend them.

Willows Specialists have exceed our expectations in healthcare for our Springer. We were referred here by our primary vet and were immediately booked in for an appointment to see the Specialist. The staff here are incredibly helpful and friendly. A special mention for Sue on reception for being so calm and reassuring us that we were in safe hands. We absolutely were!!!! The amazing facility is spotless and Fernanda and the ECC team went out of there way to ease some of the worries we've had about our pup and we are so thankful! We will definitely be coming here for now on.

The worst vet you can go in the area. Please stay away from those people!!! My pet at end was in a very poor condition because of them. They don’t know what they’re doing.. they don’t care about the animal at all, it just about money. I usually don’t write reviews.. my intent is to alert people about this place. I wished I’ve read a review like this before I went. They missed diagnosed my pet, gave them a medication which made his skin worse, he lost most of his fur because of it.. they referred him to a vet dermatologist which confirmed medication Willow gave it made my pet skin worst. Spoke to willow to put a complaint and they sent us a letter forbidding us to use them again ever for both of our pets. Basically you can’t complain even though they almost killed my pet. Willow management are liars that don’t know how to manage anything

Took my dachshund to see them in there for 15 to 20 minutes was a waste of time as told what my normal vets had already told me and charged £637 I thought footballs where on good money but vets are paid a lot play on peoples emotions because they love there dog make sure you get a price before you go near this place .

Absolutely fantastic, my young Labrador was taken very poorly and he was looked after amazingly.
I was updated twice daily and kept in the loop.
Thankyou all so much.

Sam - Buddy's mom

This Company is purely money driven. Their modern exterior building suggests modern Care of the highest clinical standards. This is not the case. At night they have more receptionists and back office staff than they do ‘qualified’, English speaking Vets. Foreign Interns must be a cheaper option but they certainly are programmed to discuss money before the needs of the animal. They profess ICU wards, which again suggests thorough care. When visiting our poor cat we were presented with encrusted eyes, dirty mouth which had drooled onto her paper collar and her feet appeared at one point to have been buttoned together. After forty minutes of waiting our cat was brought into a room set at 18 degrees even though we were told she was hyperthermic just three days before. She had acute kidney failure and a payment of £800 was taken on account of treatment to be given. Even after treatment there was no hope of survival, why were we not offered the kindest option of ending her life in a peaceful manner at that point? The last memory my Son has of his beloved Cat was one of distress. He was not offered the option to stay with her and hold her whilst she was euthanised. This company’s ethics require thorough investigation. They are a money making machine preying on the despair of loving and caring people; if only this ‘Business’ shared the same morals and devotion. They have a monopoly on out of hours referrals and my Goodness they abuse this entitlement. I hope you are all proud of yourselves! Despicable attitude and treatment.

02/02/2023 Now finally received standard response that is used so often as a reply. This Business knows exactly what it is doing and is geared for such reviews. Shameful. My report has been sent to the Royal College of Veterinary Surgeons
Advice Team: 020 7202 0789
Email:
advice
@
rcvs.
org.
uk

Really bad experience last week after taking our dog to The Willows for over 13 years. Have complained and been completely fobbed off. This practice doesn’t care about its customers. Staff seriously need customer service training.

I wish there was an option for zero stars. My beautiful 13 year old dog went into this vets with a sore leg and died 7 days later with acute kidney failure after being given an xray without any bloods being taken and an injection of meloxicam which i'd told them so many times she couldn't have. And the reception is manned by dragons who make you feel so unwelcome too. Absolutely heart broken. I wouldn't recommend this vet if it was the last place on earth.

This vets used to be good but no longer. They say you need several blood tests to determine illnesses then say it’s for diagnosis but for a different reason which is then not covered by insurance. They mislead you and charge so much more than other vets. They are very unhelpful with insurance claims, refuse to do any direct insurance claims and some of the vets have no bedside manner and it all just feels that all they are about is making money. I have since heard that others are finding the same issues with Willow. I would not recommend.