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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

the folks at yachtico were very helpful. their competitor (Boata...) totally messed up our sailing vacation. tom found a suitable option for us and arranged for our catamaran. finally we are looking... Ver más

Valorada con 1 estrellas sobre 5

Yachtico gibt bis heute keinerlei Hinweise zum Umgang mit der Coronavirus-Krise auf seiner Homepage bekannt. Sehr bedauerlich. Man sollte sich am Wettbewerb orientieren. Bei Charterbuchungen Ende Ju... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Gerade wenn etwas mit dem Vercharterer vor Ort nicht rund läuft zeigt sich guter Service. Ich kann Yachtico uneingeschränkt empfehlen und freue mich auf die nächste Charter ----- Good service is par... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Habe bei Yachtico eine Motoryacht gechartert und leider wegen einer nicht vorhersehbaren Krankheit absagen müssen. Die Stornogebühr in Höhe von 50 % ergibt sich aus den AGB, das ist zwar viel... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes
  2. Agregador de viajes

Escrito por la empresa

Mit mehr als 16.000 Yachten ist Yachtico.com die Nr.1 Yachtcharter Platform weltweit. Wir ermöglichen es unseren Nutzern schnell und einfach ein Segelboot, Motorboot, einen Katamaran zu finden. Mehr als 1.000.000 Besucher vertrauen Yachtico jedes Jahr weltweit. Boote mieten, Katamaran chartern und Yacht mieten in mehr als 1000 Destinationen weltweit.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(34)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

CHARTERERS BEWARE

We chartered a Sun Odyssey 33i through Yachtico for a one week holiday around Skopelos, yacht being supplied by Sail Aegean in September 2019. When booking through Yachtico we paid a £175 full insurance and was then charged a 2,000 Euro refundable deposit on collection of the yacht by Sail Aegean. On the 4th day when anchoring in shallow water in a secluded bay the windlass unexpectedly and dangerously went into freefall and detached from it's bolts. We had to make our own passage back to an emergency mooring at Skopelos town, awaiting a new windlass and repairs. This took two days of our seven day holiday. On completion of the charter a diver examined the underneath of the boat and we were informed that the bush on the propshaft had been dislodged and we would be responsible for the repair. None of our 2000 Euro deposit would be returned until after repairs. Conveniently the repairs total 2000 Euro and no refund has appeared. Photographic evidence of the windlass and corroded bolts have been supplied and endless email exchanges. We do not believe either of these supposed "Damages" are our fault but neither Yachtico or Sail Aegean are prepared to refund our deposits or make claim against supposed "Full Insurance". Sadly, a credit card was not used to pay our deposit to Sail Aegean. Both companies have profited and cheated from us.Our patience is now exhausted. Keep away from both.
The Windlass went into freefall of it's own accord, you have the photographic evidence. We have no pre charter pictures of under the yacht. I am returning the Boarding pass and booking reference stating there was yacht insurance. 29/01/20

30 de diciembre de 2019
Opinión espontánea
Logotipo de yachtico.com

Respuesta de yachtico.com

Dear Helen,

thank you for taking the time to write a review. I’m sorry you had a less than stellar experience.

We usually have excellent reviews from our customers for the excellent online booking experience along with a great customer service such as

"...excellent service.." or
"...I will refer Yachtico 100%..."

As you know you caused a boat damage during your vacation. Following industry standards and as clearly lined out in our T&C and in the booking confirmation your deposit of 2000 EUR is your maximum liability. What exceeds this amount is covered by the yacht insurance.

The local charter company has shared extensive photo and video documentation about the damages along with the repair invoices.

You have not booked a GBP 175 additional deposit insurance with Yachtico. If you think so, please provide the documentation and I am happy to review it and claim the deposit from the insurance company.

We worked hardly on your behalf and did our best to support you in this dispute with the local charter company. Unfortunately we couldn't achieve more for you.

Thank you for your patience.

Kind Regards

Tom YACHTICO.com Yacht Charter

Valorada con 1 estrellas sobre 5

REALLY BAD

REALLY BAD ! Rented a Bavaria 40E in Lavagna Italy boat was new A/C broken and engine would not start refrigeration broken boat could not be moved we rejected the charter with M3 services via Yachtico .subsequently were charged for the entire weeks charter M3 told Yachtico the boat was ready . Boat was totally unusable when we showed up! We tried again 3days later they said all fixed they put in a 12 volt small fridge and had the engine working also the generator wasn’t operable we again rejected the boat. We received no support from Yachtico or M3 and are out our entire charter fee . Beware all

24 de julio de 2019
Opinión espontánea
Logotipo de yachtico.com

Respuesta de yachtico.com

Dear Jim,

thank you for taking the time to write a review. I’m sorry you had a less than stellar experience.

We usually have excellent reviews from our customers for the excellent online booking experience along with a great customer service such as

"...excellent service.." or
"...I will refer Yachtico 100%..."

As you know you four parties have extensively reviewed your case. Yachtico, M3, our payment processor and your credit card company have reviewed your claim.

All parties decided against you and valued that the service was provided to you as expected.

We worked hardly on your behalf and did our best to support you in this dispute with the local charter company.

Kind Regards

Tom
YACHTICO.com Yacht Charter Team

Valorada con 5 estrellas sobre 5

Hab das dritte mal mit Yachtico…

Hab das dritte mal mit Yachtico gechartert. Diesmal in Martinique und es war alles in Ordnung. Service gut. Preise gut. Auf Email reagieren sie manchmal etwas langsam. Anruf klappt dann.

17 de enero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

It's all good

It's all good. I am so pleased with this Service. I don't always clop, but when I do, it's because of Yachtico.Thank you so much for your help."

17 de enero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I made an enquiry last week with…

I made an enquiry last week with Yachtico who were very slow to get back to me. I enquired because their Trustpilot rating was a strong 8.1. Later when I actually went to get a review, it turns out there it's only 5.9 and the review form Bob looks fake to be honest.

I fail to see how a reputable company cannot keep it's reviews up to date.

3 de octubre de 2018
Opinión espontánea
Logotipo de yachtico.com

Respuesta de yachtico.com

Dear Brad,

thank you for taking the time to write a review. I’m sorry you had a less than stellar experience.

We usually have excellent reviews from our customers for the excellent online booking experience along with a great customer service such as

"...excellent service.." or
"...I will refer Yachtico 100%..."

Brad, we feature all charter options available online on our website including prices, discounts high quality pictures and availability. The New York Times called Yachtico the "...Expedia for Yachts...".

I would appreciate if you would give us a second chance and consider https://www.Yachtico.com to compare offers and great final prices for your next sailing vacation.

Kind Regards

Tom
YACHTICO.com Yacht Charter Team

Valorada con 2 estrellas sobre 5

Reines Online-Portal

Reines Online-Portal. Haben vom Segeln und den Booten nicht viel Ahnung.

1 de septiembre de 2018
Opinión espontánea
Logotipo de yachtico.com

Respuesta de yachtico.com

Hallo Sailorxxx,

vielen Dank, dass Sie sich die Zeit genommen haben uns eine Bewertung zu hinterlassen.

Es tut mir leid, dass Sie nicht 100% zufrieden waren.

Wir erhalten viele positive Rückmeldungen zu unserer Buchungsplattform, unserem Kundenservice und unserem Unternehmen, wie zum Beispiel:

"...guter Service..."
"...Habe erneut gebucht..."
"...kann ich empfehlen..."

Wir nehmen Ihre Kiritik ernst und werden unsere Mitarbeiter noch intensive schulen.

Ich würde mich freuen Sie erneut von der Leistungsfähigkeit unserer Buchungsplattform mit Echtzeit Verfügbarkeiten, Bildern, aktuellen Rabatten und komptetenter telefonischer Kundenbetreuung überzeugen zu können.

Bis dahin verbleibe ich

...handbreit... ;-)

Simone
YACHTICO.com Yacht Charter Team

Valorada con 5 estrellas sobre 5

made my holiday a fantastic experience, but the weather was very mixed up...

We chartered a catamaran in Croatia. Booked online, went smoothly. Trustworthy communication. Very nice lady on customer service;) The catamaran was 6 years old but didn't look like. We enjoyed the time, especially the last evening in Split. We had a fantastic week. I am looking forward to my next year holiday, maybe Ionic islands in Greece.

27 de junio de 2015
Opinión espontánea

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