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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

2 years ago I was a customer of a electricity company who had offered 42 percent discount on usage. Unfortunately at the end of 12 months the discount reduced to 30 percent and the charges increased.... Ver más

Valorada con 5 estrellas sobre 5

SPOKEN WITH JEANE. POLITE AND VERY PROFESSIONAL LADY.UNDERSTANDABLE WITH MY PROBS WITH ENERGY AUSTRALIA IN THE PAST. HER EXPLANATION WAS FULL AND "EXHAUSTED". YOU COULD BEE LUCKY TO HAVE EMPLOYEES... Ver más

Valorada con 5 estrellas sobre 5

I have seen the ads for Compare the Market on TV but wasn't sure of what it meant until my electricity bill kept going up n up with every new gadget we had to get for which we had no choice so I went... Ver más

Valorada con 5 estrellas sobre 5

Harold was amazing, polite, professional and very helpful. Thanks to him and youcompare and his research we have switched and will now be saving up to 40% on our usage rates. Harold was very patient... Ver más

Información sobre la empresa

  1. Proveedor de servicios de Internet
  2. Servicios de la vivienda

Información proporcionada por diversas fuentes externas

At youcompare, we compare rates and plans on electricity & gas, broadband, mobile phones and pay TV. Since 2005, we have been crafting & refining our comparison tools to ensure that we can find the best deal possible for you. Plus, our services come at no cost to you.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

482 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(482)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

this was a first for me

this was a first for me, and the young man from youcompare Shane was very nice and very patient with me. l felt verycomfortable with him. However he did say that paperwork would be in the mail within 10 days and lm still waiting. l did receive a letter from agl unless thats what he was talking about.

5 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have seen the ads for Compare the…

I have seen the ads for Compare the Market on TV but wasn't sure of what it meant until my electricity bill kept going up n up with every new gadget we had to get for which we had no choice so I went on line n found compare which was the best thing I have done for a long time n seeing my last bill it was a lot better.Thanku

5 de febrero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Polite operators but incompetent job…

Polite operators but incompetent job done - the set up for a simple transfer of energy providers was completely wrong and cost time and money. I had to personally sort out the faults again. Not impressed and will never use them again. They also did not call back on a booked callback call to initially complete the sale and job to top things off.

4 de febrero de 2019
Opinión espontánea
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Respuesta de youcompare

Hi Raj,

Thank you for taking the time to leave a review.

I am sorry for the negative experience that you had using our service.

We will pass on this feedback to our team. Feel free to email us at feedback@youcompare.com.au if you wish to discuss this matter further.

Kind Regards,
Josh

Valorada con 1 estrellas sobre 5

I was told that as my 2 properties did…

I was told that as my 2 properties did not have solar Origin would give me a 28% discount.
I currently had a 21% discount on both usage & supply which I told the "You compare" girl. What I wasn't told by her was that if I went to 28% I would lose my discount on supply as 28% I found out later by ringing Origin only applies to usage
"You compare" should lose your commission as I have now cancelled 28% and reverted to 21%

4 de febrero de 2019
Opinión espontánea
Logotipo de youcompare

Respuesta de youcompare

Hi Vivian,

Thank you for taking the time to leave a review.

I am extremely sorry for the negative experience that you had using our service.

We will pass on this feedback to our team. Feel free to email us at feedback@youcompare.com.au if you wish to discuss this matter further.

Kind Regards,
Josh

Valorada con 3 estrellas sobre 5

The customer service person was very…

The customer service person was very polite, however, it took sooooo long to complete. Also, I find it very difficult to understand someone who may have an accent. This was annoying at times, I am sure for both of us. Me saying, 'can you repeat that, or I'm sorry I didn't understand, and the service person having to repeat themselves. The terms and conditions which need to be read to the customer, takes far too long and honestly it becomes difficult to stay interested and listen properly. I would rather sign up on line than go though the process again.

30 de enero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Dealing with UCOMPARE

Dealing with UCOMPARE electricity is important to know THAT YOU NEED 1 HOUR ON THE PHONE AND BEFORE ANY AGREEMENT WITH THEM be sure you know the following to compare CURRENT AND NEW RETAILER:
Curreent Rates of the Retailer (current and new)
Discounts for Loyalty ( %??)
Discounts for Usage Rate per KWH (%??)
Discounts for Supply Rate per day (%??)
Discounts for QLD Electricity Rabate (Rate per day)

In my case I was told only of the Usage discounts and misleading to be extended to the others discounts.
Therefore do not forget to clarify fairly the 5 Rates and Discounts above before you do the deal with UCOMPARE OR YOUR RETAILER

30 de enero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Each time of contact

Each time of contact, the mobile phone coverage was very poor, and very hard to hear. I would prefer land line, which we don't have now.

29 de enero de 2019
Opinión espontánea

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