Although my wife and myself were not direct clients of Your Move (Sheerness branch) Avril and Fiona went out of there way to support us through a very long and difficult house purchase. If not for the... Ver más
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Although my wife and myself were not direct clients of Your Move (Sheerness branch) Avril and Fiona went out of there way to support us through a very long and difficult house purchase. If not for the... Ver más
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We recently purchased a bungalow which was advertised at Your Move in Wigton. We can’t recommend them enough. From start to finish they were very friendly, helpful and professional, Jess who dealt wi... Ver más
We were told our landlord was selling the property we were staying in, and it was a worrying moment. From that point on, Your Move Glenrothes were incredible. They helped us find a new home quickly, e... Ver más
Your Move, Darlington (Lettings) The process of moving in was mostly okay, apart from being given the wrong information about the electric. Then when I was sent a picture of the metre, it was my ne... Ver más
La empresa ha respondido
Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.
Head Office - Newcastle House, Albany Court, Newcastle Business Park, NE4 7YB, Newcastle upon Tyne, Reino Unido
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Great service, very friendly and helpful and handled everything from start to finish

Respuesta de Your Move
Avoid selling with Your Move Estate Agents Plymouth. This estate agent is unprofessional and more expensive than most in the area. The sales progressor for Your Move is not a member of the local team but a voice on the telephone. This voice is rude, dismissive and cannot be trusted. RECORD all calls. PRINT all emails and messages. At the outset I had to insist on having a copy of my agency contract with Your Move. It was just the beginning of very stressful, costly process.
Avoid the online conveyancing firms, Homefast and Premier Property Lawyers, recommended by Your Move. Your Move receives over £450 in referral fees for this substandard conveyancing service.
Your Move Plymouth and Premier Property Lawyers provided a hopeless service for this straightforward, chain-free sale. I have no idea how they could begin to coordinate a series of linked transactions.

Respuesta de Your Move

Respuesta de Your Move
The most important thing to me was that I could trust them to have my interest as their number 1 priority. Rory was straightforward from the start and gave me good advice and realistic expectations with regards to the valuation of my house. Bhavik was so supportive and kept me fully up to date with what was happening with my house at all times. What a team. They have been great and it was evident throughout that they have high standards of customer care.

Respuesta de Your Move

Respuesta de Your Move
Communication second to non, compared to other estate agents these guys go above and beyond, can never complain about anything they do

Respuesta de Your Move
I recently purchased a property through Your Move - Darlington, and I cannot thank Sharon enough for all her help throughout the process.
There were several issues involving the current tenant that made the purchase quite challenging, and at one stage I was very close to pulling out altogether. However, Sharon went above and beyond to help find practical solutions and acted as an excellent mediator between myself and the seller.
She was always professional, responsive, and proactive in keeping discussions moving forward. Rather than letting the sale fall apart, Sharon took the time to understand everyone's concerns and worked tirelessly to reach a solution that was acceptable to all parties.
Thanks to Sharon's dedication and commitment, we were able to proceed with the purchase and all outstanding issues were successfully resolved.
I would highly recommend Your Move, and Sharon in particular, to anyone buying or selling a property. Her customer service was outstanding and made all the difference in getting this transaction over the line.
Thank you, Sharon!

Respuesta de Your Move
This is a review for the YourMove Montrose, Scotland branch, run by Elina Ketunnen and Antonia Morris.
I just wanted to say a heartfelt thank you to both of you. You made what is usually a very stressful process feel much more manageable, and your empathy and understanding of our personal situation truly stood out.
Your kindness and professionalism made a real difference, and it was genuinely appreciated.
5 out of 5 girls! Well done!

Respuesta de Your Move
Unfortunately, this was a very frustrating and exhausting property purchase experience that ultimately collapsed after several months.
To be fair, most of the core issue came from the vendor and the vendor’s solicitor, who delayed matters for months and failed to properly progress essential repairs and legal documentation. Even after lender reports clearly confirmed the property was not mortgageable due to a single-skin basement bathroom wall issue, there was still no proper action taken for a very long time.
However, I also feel the agency could have managed the situation much better. Communication often felt reactive rather than proactive, and I repeatedly had to chase updates myself. At one stage, after months of discussions, I was still being asked to identify which wall was affected, despite already providing lender explanations multiple times in writing and even discussing it during viewings.
Another major issue was that the legal process barely even started properly. Despite the sale being agreed at £... , weeks and months passed without the vendor’s solicitor issuing a proper draft contract pack to my solicitor, which caused huge unnecessary delays.
On top of that, I was charged for ID checks during a transaction that never meaningfully progressed, and when I requested a refund after months of wasted time and a failed purchase, it was refused. Considering how little actual progress was made, this felt very unfair and left an even worse impression.
Overall, the process caused significant stress, wasted time, lender costs, rental costs, and unnecessary expenses. I appreciate that some staff remained polite throughout, but better coordination, stronger pressure on the vendor side, and more accountability could have avoided much of this experience.
I genuinely hope future buyers receive a smoother and more professionally managed process.

Respuesta de Your Move

Respuesta de Your Move
During my stay as a tenant under YourMove, I have been blessed with a very strong and amicable relationship. With the finest customer service that always allows me to sort out issues at my own pace.
As an example, Susan was very gracious in her cooperation and communication during the time my induction hob replacement.
Thank you YourMove, I would Highly Recommend.

Respuesta de Your Move
We were in the process of buying an apartment with your move Newton Abbot. We were very confused with the involvement of 'IAMSOLD ' auction house's involvement .
A late discovery after paying a 'holding deposit' of some UKP 6,400 of sewage/water pipes directly under the property caused us to pull out .
We lost our UKP 6,400 , and the manager of th branch -
'Vicky ' , stated well at least we will get our commission
We were devastated , the company had been MOST pushy with daily emails threatening other purchasers and more . Horrible experience , upset us for months .
Bella France

Respuesta de Your Move
I needed some general advice on the property market in my local area and Alan at Your Move Whitton assisted me above and beyond what I initially asked for. He recommended a path for me along with providing me with further information which is extremely useful. Helpful, polite and sincere. Well done Your Move and thank you Alan

Respuesta de Your Move
Alan and Amish in the Whitton office have been amazing and helped with the paperwork throughout the entire process

Respuesta de Your Move
Really happy with the service we received, super helpful and always kept us informed of any developments.

Respuesta de Your Move
The advice given is clear and supportive buying a property is not easy, but with the team at Swadlincote Derbyshire it’s been to date an excellent journey . We are for the first time in a chain but again this process has been explained very well
Thanks to you all especially Lyn and Terry .

Respuesta de Your Move
Great service, Always kept up to date what's happening, friendly and no need to worry about anything it's all taken care of .

Respuesta de Your Move
From the very start of this journey, I have had nothing but slick, professional and clear advice/support. I would 100% recommend Your Move based in Walkden.

Respuesta de Your Move
Excellent performance was achieved in the selling period.

Respuesta de Your Move
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