Your Conveyancer Opiniones 

If you’re looking for a company who have zero customer service skills and want to ensure your remortgage date comes and goes without progress, then this is the company for you.
I’d personally like to call out Alison Watt.
Her complete inability to reply to emails and lack of any human conversation made the process extra stressful, and helped ensure nothing happened on time.

They use a completely automated system, which is all well and good.
But a little personal communication at the start to ensure you, an average Joe with no conveyancer training, understand the process really wouldn’t go a miss.

I felt I was not receiving much paperwork to sign and asked Alison about some outstanding docs. She sent these via email - just an attachment. No actual communication.
I’d like to note at this point that the required paperwork was to be found on the automated system, buried amongst pages or updates. Had she had the foresight to mention this & point me in the right direction, I’d have been able to go & find things myself & would have been much more autonomous going forward.
A simple bit of guidance. But no. Too much trouble for Alison.

I then contacted Alison over a month before the completion date to check in and make sure there was nothing holding things up, as I was about to be on holiday for 2 weeks.
I received no response.

Assuming all was fine, a week before completion I contacted again to check in & make sure all was on track. Only to be told that it wasn’t going to complete in time as I’d not handed the necessary paperwork in!
Again, I had to get it sent to me as I wasn’t aware of its location within the system, when all she’d had to do was point me to the automated system at the very beginning and avoid all this confusion!

By the end my remortgage completed just over a month late (so at a variable rate on my existing mortgage) when the original process had began 6 months in advance to ensure it all happened in time.
Alison generally didn’t respond to most of my questions in my emails unless they helped her directly, and ignored emails entirely where I was asking for updates.
The only email she sent containing actual communication with strict instructions on how to proceed and when by, was for her payment.

Overall this was a horrible process. Extremely stressful, unhelpful & lacking in any sort of personal care.
AI chatbots have more personality & empathy than Alison. And frankly I’d have rather dealt with one of those, because atleast they reply with useful information and pretend to care about doing a good job.

Avoid avoid avoid.
My wife and I were instructed to use Your Conveyancer for our remortgage earlier this year and had a terribly stressful and costly experience. We started the process in January and found the online portal unclear and overwhelming with pages and pages of legal documentation and no clear instructions on which specific documentation required which input. We received absolutely zero guidance from Alison Watt who was assigned to manage our case. She was rude (if she communicated at all) and utterly, utterly useless.

We were due to complete in May and spent those months consistently emailing her to find out what we needed to do and completing them to ensure progress was timely. She would often ignore these and when she would reply, her email would contain only an attached document and no text. We tried to ensure everything was complete and chased multiple times before the deadline to make sure. After ignoring us again, Alison then told us some other pieces of paperwork had been missed on the online portal and consequently we would not complete on time because of this, costing us more money.

One email at the beginning or earlier in the process with instructions on which documents required our attention would have sufficed to save Alison’s inbox, as well as our time, stress and money. Unfortunately, the lasting impression is that Alison would rather actively leverage her position to delay and cost her clients money. Her only timely and clear instructions came after our late completion where she was requesting her payment for her appalling ‘service’.

I am very pleased with how I was supported by Your conveyance team, all the members of staff I spoke were amazing and respectful and really to assist. I appreciate all the staffs that supported me during my remortgage finance process. Thanks

Stacey was very professional and efficient in responding to all communications and actioning tasks. She was able to very clearly explain the steps required to complete my remortgage and always happy to help with my queries.

Amy was proactive, clear and thorough throughout. Always clear with what was needed and what stage we were at throughout the application. Offer to Completion felt really straightforward and I’m so impressed with how quickly everything moved. Thank you!

Brilliant service. They kept me up to date. The app was easy to use and Jennifer replied to my emails promptly. My mortgage was all sorted in about 3 weeks.

Excellent, efficient and quick service.

Grace Allen is a credit to YC. She is always happy to help and is extremely responsive. Nothing is ever too much of an ask for Grace. We always feel reassured that our cases are in capable hands with her. Would highly recommend to anyone.

Your Conveyancer have been excellent for myself and my partner from day one. Not only are they reasonably priced, but they have been exceptionally accommodating and responsive to any questions that we might have had throughout the process. I would like to thank Tom Motley in particular, who has been an excellent solicitor all the way through the process. Thanks so much for all of your help Tom!

Great service, easy and efficient couldn’t ask for better. Highly recommended and would definitely use again.

From start to finish the team at Yourconveyancer were brilliant. Professional and efficient in all aspects, very informative and made life easy as the seller.

Your Conveyancer were excellent/fast in processing my remortgage. In particularly Louise Wilson was very helpful and responsive. Thanks again.

I have to say that Brian did a great job with our recent sale. It wasn’t the easiest sale but he was really helpful throughout, responsive and very personable to deal with. He comes highly recommended.

This is my second time using Laura Ellis and she has been absolutely brilliant. Buying and selling a house is so stressful and Laura was always on top of everything. I had to change to Laura due to issues with the solicitor connected to my estate agent. I can't recommend and thank Laura enough.

Excellent service from start to finish!
I am very happy with the service I received. The support was excellent throughout the whole process (house sale), with clear, fast and professional communication at every stage. Everything was explained clearly, and any questions I had were dealt with promptly.

The whole process was handled in a very professional and efficient manner, which made everything straightforward and stress-free. I would definitely recommend Your Conveyancer to anyone looking for a reliable and professional conveyancing service.

Thank you to Andrew and the team for all your help and support! ⭐⭐⭐⭐⭐

Very complicated case but they handled it well and I was kept well informed at all times.

The service with Your Conveyancer was really good. The updates and communication with the process was really reassuring knowing the team were on top of the process to provide a smooth transition without any hiccups. Thank you Stacey Walsh for taking on the case and for your efforts.

Just have to say a massive thank you to the team. They made the whole conveyancing experience so easy, doing all the hard work for me and keeping me informed and updated every step of the way. Annamay went above and beyond, communicating by email and telephone calls, being patient and helpful in equal measures. I really can't recommend this firm highly enough.

We had Amy Aylward deal with the conveyancing for the purchase of our first home and we were very happy with the service.

Amy was efficient throughout the whole process, always seemed to be on the front foot and kept everything moving smoothly. As first-time buyers, there was a lot we didn’t fully understand, but Amy was always happy to explain things clearly and answer any questions we had.

We’re now happily moved into our new home and are really grateful for how straightforward Amy made the whole process.

Thank you!

After having a previous bad experience with this company we were contacted by Rebecca Thomson Head of customer services, Rebecca confirmed she would look into our complaint and she promptly done just that and had agreed we had not received the level of service we should have received, there was also a beautiful bouquet of flowers sent to my wife for the upset caused .Okay it never went as planned but hats off to a company who admits they made an error and apologised
Well done and thank you for your willingness to help