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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Good communication to begin with, deposit of £730.46 paid, installation began in July 2023. It is now 1st March 2024 and the job still isn't finished and the charger still does not work. We now have... Ver más

Valorada con 4 estrellas sobre 5

Delayed installation due to YuCharge rearranging the date. Good service on the day. Installation: a few short cuts in routing the cable (over rather than under a water pipe). This was queried by su... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic customer service, answered all my questions confidently and outlined the price accurately based on some simple checks. Friendly, patient and professional. Engineer arrived within the time... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de instalaciones eléctricas
  2. también en la categoría
  3. Estación de carga de vehículos eléctricos

Escrito por la empresa

Expert installers of home and business Electric Vehicle Charge Points.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

55 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(55)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience from enquiry to…

Great experience from enquiry to fitting. Trishan who we spoke to a number of times, was so good and helpful and his customer service skills were excellent. Our fitter Rob was knowledgeable and extremely able, the fitting took some time and he explained what he was doing at all times. Happy to have him in the house and would readily recommend him and the company. A great experience for us 👍🏻👍🏻

11 de julio de 2023
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Respuesta de Yü Charge

Thanks, we're really proud of our team and how much they care about getting the service right for you.

Valorada con 4 estrellas sobre 5

Yu Charge asked for quite a bit of…

Yu Charge asked for quite a bit of information upfront but itwas quick and easy to send and the gentleman on the phone was very helpful. I felt fully informed throughout. The installation was profesional and the invoice was exactly what was quoted. Would recommend.

27 de junio de 2023
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Respuesta de Yü Charge

Thank you, we're pleased you had a great experience with us.

Valorada con 5 estrellas sobre 5

Great Service

Great Service, and installation Engineer was very efficient and polite.

13 de junio de 2023
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Respuesta de Yü Charge

Thank you so much for taking time to give us such a positive review.

Valorada con 4 estrellas sobre 5

Good job, recommended

Product good, installer friendly and competent, our satisfaction high. Only reason for a star deduction that on the first visit the installer insisted on seeing the earthing details of the house although these had recently been certified by a local electrician; we then had to get our builder to provide access and make photos, which delayed things a bit. Overall a very good job, would recommend.

15 de junio de 2023
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Respuesta de Yü Charge

Thanks for the positive review, and the feedback about the earthing setup. The earthing check is necessary, however we will make sure that the team talk customers through the process so there are no surprises.

Valorada con 5 estrellas sobre 5

Highly recommend Yu Charge for your EV charger.

I believe in credit where it’s due and criticism where it’s needed so this is a praise story.
Id read so much about EV chargers and the horror stories about getting them installed.
We eventually took the plunge and had three quotes in. One was silly big bucks, one was cheap but led me to believe the work was being subbed out and then the middle quote from Yu Charge. Straight from the off the quote stated the best route for the cable was how we anticipated it to be and had all the latest surge protection. We stated we did not want the cable running through the house and they took that into account without question.
The communication was good and so was the payment instructions. Pay only when the works complete.
The engineer ( Rob) turned up bang on time and explained the work process. We quickly realised the tethered lead would not be long enough and he was able to fit the untethered instead as he had one as van stock. Our cable was longer than the one supplied as the tethered one.
He took a bit longer to fit it as he had to work around an unexpected issue with the cable from our consumer unit being way too close to his entry point to the meter box.
The engineer was very professional and didn’t show the frustration for the job taking longer and still found time to clean up afterwards.
I received the bill once the installation report had been checked and accepted and I paid immediately by bacs. Simple, stress free and tidy.
I would highly recommend Yu Charge to install an EV Charger.

9 de junio de 2023
Opinión espontánea
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Respuesta de Yü Charge

Wow! What a fantastic review, we really appreciate you taking the time to go into this level of detail. Thank you

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, answered all my questions confidently and outlined the price accurately based on some simple checks. Friendly, patient and professional.

Engineer arrived within the time frame and installed very quickly (about an hour or so). He didn't clean up everything but it was mostly dust from drilling into the bricks.

1 de junio de 2023
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Respuesta de Yü Charge

Thank you for the positive feedback. Brick dust is always a challenge but we'll feed that back to your installer.

Valorada con 5 estrellas sobre 5

Ohme ev charger installation.

The ev charger was installed very professionally and only took a couple of hours. The technician Josh was very polite and ensured the charger was positioned exactly where I wanted. The charger from Ohme is great and I can’t fault the customer service from all concerned.

19 de abril de 2023
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Respuesta de Yü Charge

Thanks, really appreciate the feedback

Valorada con 5 estrellas sobre 5

We had Josh come out to fit an Ohme…

We had Josh come out to fit an Ohme charge pod. He was excellent; quick, efficient and friendly. He even swept the floor after himself and changed something that he noticed had been left in an unsafe condition by our electricians. So impressed, would highly recommend.

21 de abril de 2023
Opinión espontánea
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Respuesta de Yü Charge

Lovely feedback thank you, we'll pass that onto Josh

Valorada con 5 estrellas sobre 5

Josh was professional

Josh was professional, he did a fantastic job. Yu charge was very professional and kept me informed of the procces. Value for Money.

16 de abril de 2023
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Respuesta de Yü Charge

Thank you Makhan really appreciated, we'll pass that feedback on to Josh as well.

Valorada con 5 estrellas sobre 5

Josh was great

Josh was great. Turned up on time, friendly and very knowledgeable. The install was quick and there was no mess. The install date was very soon after ordering and the price was very competitive. Thanks!

25 de abril de 2023
Opinión espontánea
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Respuesta de Yü Charge

Thank you Tim, lovely of you to take the time to find us on TrustPilot and give a very positive review

Valorada con 5 estrellas sobre 5

Quick quote process and the turn around…

Quick quote process and the turn around from quote to install was fantastic. Thoroughly recomended.

4 chargers fitted within 10 days at 3 different sites.

16 de abril de 2023
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Respuesta de Yü Charge

Thank you for sharing your feedback, pleased we managed to fit all of the work in for you

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