yw56.com.cn Opiniones 

The package arrived late. It was marked "Out for Delivery" then never updated again for multiple days. When it arrived, a woman RAN up my driveway, and THREW the package of electronics at my glass storm door while still running, then ran away. Damaged the package and my door. I recorded it on video from my doorbell camera. This woman basically shot-put my package into my glass door.

Horrible my package has been sitting in my city for 5 days they don’t communicate and they don’t care if a seller says they’re going to use this shipper don’t buy from them

⚠️警告避雷：燕文物流（Yanwen Express）派送严重失误，包裹丢失且客服极其敷衍！

我的包裹被燕文物流标记为“已签收”，但我根本没有收到。经过我自己调查司机上传的派送照片，发现司机完全无视了地址上的具体套房号（Suite C9），把包裹丢在了同一栋楼里的另一家完全不相干的公司。

照片显示，司机在早上 8:49（非营业时间） 将包裹放在了一扇上锁的门前。因为时间太早，收件部门还没开门，司机就直接丢在走廊的不安全区域离开了。随后我联系了收到错误包裹的公司，他们书面确认包裹不在他们的接收系统和仓库里。本该收件的仓库也书面确认从未收到该包裹。

包裹彻底丢失，完全是由于司机未按规范派送导致的。

更令人气愤的是燕文物流的客服态度：
我多次联系他们，收到的全是机器人的模板回复（邮件里竟然还留着“XXX”的地址占位符），拒绝纠正司机的错误，甚至回复让我“自己去那个地址找包裹”。他们完全无视了我提供的所有照片证据和书面证明，拒绝承担任何责任，毫无担当。

总结：
如果大家要使用跨境物流，强烈建议避开燕文物流。他们在末端派送和售后处理上存在巨大问题，一旦出现问题，只会推卸责任，让消费者自己承担损失。我已经在着手进行维权和退款，希望大家不要踩坑！

I believe they have untrained monkeys working for them, “attempted to deliver goods on 8/7/26 at 3:08pm un successful, which i was confused about as i was on the premises until 6:00pm, item got sent back to head office which has now been sitting there for four days and not another attempt for delivery, contacting them is near impossible, crappy service.

They left the package at the end of the driveway, instead of putting it by the front door like UPS, Fedex and USPS to make it easy for anyone on the sidewalk to steal it.

J ai acheté des crayons waterproof c est vraiment de l arnaque ils coulent dès la pose et ils partent en miettes vraiment je suis très déçue

God if this company could get zero stars it would. My delivery time has changed multiple times, and the guys was literally right outside my apartment complex and did not deliver either of my packages, pushing it off for a later time. This was frustrating enough, but i get my package and it’s OPENED and none of my stuff is in the box. The driver had to of stole it, because they weren’t small items that could just slip out of the giant hole in the box. It was a backpack and a large box of squishy toys for my autistic brother, so thanks for that he’s screaming now. I’m about ready to sue this company.

This delivery service is not to be trusted. Instead of the driver putting my package in the office or the Lux area, it was put in the wrong building with pic proof of it on the floor. The driver initially didn’t provide a pic until later in the evening although the timestamp of delivery was in the morning. I’m pissed and disgusted at the laziness of Yahwen delivery people! The online customer service contact is not accessible and is a scam!

The absolute worst! The customer service is nob-existent. The only way to "contact" is an email address and they just ignore everything.

Their delivery drivers blatantly LIE and refuse to deliver. If someone doesn't pay you enough to deliver, don't take the job! But no, they just claim that package was REJECTED(it wasn't) or that my address is a MILITARY address(it isn't), and take the packages "back to the warehouse." No further attempts are made to deliver and packages just disappear after that. LIARS and CHEATS.

I actually blocked YANWEN as delivery provider but some sellers ignore that and still use them. Cheap, I guess. Cheap and useless.

The delivery drivers don’t speak understand or read any English and they are delivering our packages. This is just insane !

My package has been in my area for a week and this company still has not delivered it to my address. I've wasted a lot of time waiting day after day for it to be delivered. The absolute worst experience encountered...

If your package is sent with Yanwen Express concider it stolen. They will also not respond to customer support.

Supposedly attempted delivery but security cameras have no record of the attempt. Utterly useless!!

My husband ordered a hoodie for our daughter that was supposedly delivered March 6th. They took a picture of the open mailbox with a package in it. No said package was found in the mailbox and that is within 20 minutes of checking. My husband contacted the seller and let them know that it was never actually delivered to us and he apologized and said he would resend it. Today, we got an alert that the package was delivered. Guess what? No package.

Items sold thru Walmart but cannot be returned to Walmart. Items are priced low and the quality is appropriate to that price. Shipping is longer than almost any regional distributor. So if you order be prep;ared to like it because its yours forever.

My package has been with the driver since 3/21 with no updated tracking information. We are experiencing unprecedented hot temperatures for this time of year, so I'm sure my products are ruined. The person who runs the store where my post office box is told me that some companies are using low budget couriers like Yanwen unfortunately.

Yanwen suport fake tracking, that is the bigges issue with that company. Their website updates a package movement that is not real. Often the last tracking is package leaving the country to destination country.
I had much problem with Yanwen. 4 of 5 medium size packages each value 40 USD has been "lost in shipping" and never arrived to my country (Norway).
Never a problem with 25 years of packages from China and other places with other carriers.

Courier heeft zomaar ons pakje bij de voordeur van een persoon verder op in onze straat zonder dit goed te melden op de mail. Het adres waar het pakje zogezegd geleverd was in Den Haag, onbekende straat en nr. Wij wonen in Zoetermeer. Gelukkig nam onze buurman de moeite om bij ons aan te bellen. Voor hetzelfde geld had iemand anders het mee genomen op straat. Dit is niet de eerst keer dat het fout ging met JANWEN.

If I could give 0 I would, I can’t exaggerate enough to NOT order from here. Claims there’s been delivery attempts on the tracking however CCTV on the address CLEARLY shows nobody even came near the property never mind trying to deliver anything.
Took the package back to their depot and not heard anything. Absoloute scam if you fancy throwing your money straight in the bin then go for it however I won’t be going near this place again.

I’ve been waiting for the package for almost 1-1/2 months. Said it was delivered to the front door. Checked with all my neighbors who said they don’t have this package! What!!!! Where did it go??? I’ll make sure next that nothing is bought from yanwen!