Zimfoods Opiniones 

Firstly, their WhatsApp message service, they ask what you would like to order,19th August, and absolutely no reply until today 26 August, I eventually placed a order online at Zimfoods,on 19th, and haven't received my order as yet. Service delivery is absolutely disgusting, to say the least. Why have a Business WhatsApp, if you don't attend to messages, and it shows you are online EVERYDAY, and different times.

I bought cremora, arrived on time, great communication, use by date good,

Ordered from this company and first of all order was delivered to the wrong address. Eventually parcel was delivered nearly two weeks later. One of the cerevita was the wrong flavour, the nyii was dry and masau was so bitter. I attempted to get a replacement for the cerevita at least or refund and they ignored me when l asked for a return postage label to return the cerevita as they had requested. Bad customer service unfortunately. I managed to get my money back through a bank despute as l used a credit card to pay. Never again 😒

Terrible service.

They gave me completely the wrong order and when I tried to chase it up with them, they said the office is closed and that an email was sent to me saying they run out of stock.
Why put things online when you don’t have stock and make people pay for what you don’t have???
I did not receive any emails from them when I placed my order, stating this. Then to make it worse they said they couldn’t forward me the email they claim was sent, as the office was closed, yet someone had responded to my complaint via email, saying they will look into this. So how can they respond to emails same day but not check emails sent.
The person on WhatsApp has advised me to return the items for a refund, yet they say it’s the customers responsibility to cover return charges. So why would I put myself through that expense when it’s their fault.

Really bad service. Will not be using them again.

I brought shopping from this seller he never delivered the items. There was no reason given. The shopping was worth more than £39,00 including delivery which was charged 7,99 guaranteed two to three working days. I have received the package now it’s almost a month. Please do not use the seller, he is unreliable and not trustworthy. He/she mislead customers. I am taking this further until I receive my refund.

Order not fulfilled: wrong items, and fewer than paid for, were sent. Even worse, some were out of date.

The owner, Caroline Murwisi, has a long history of fraud and bad behaviour. At least she's moved on from selling toilet roll. Her details are on Companies House. Report to Trading Standards.

DO NOT BUY! FALSE ADVERTISEMENT ON WEBSITE.

I just bought Grandpa powders that clearly state 12 powders in a box and they sent me 3 x individual powder for £12.

This is exhortation and madness.

Save your money and buy elsewhere so you won't be disappointed.

I received expired cerevita, expired Chompkins crisps that were crushed, Expired Cerelac, expired Spuds crisps. The Nyii were dry and the baobab was just the fruit without the shell. This is stuff I intended to feed my children.

I could have poisoned them.

Will be reporting this store to Food Standards Agency.

In the UK, it's illegal for shops to sell or display food past its "use by" date, and while "best before" dates indicate quality, not safety, retailers should ensure customers know if a "best before" date has passed before purchase.

I am absolutely furious with this seller. This shop has truly mastered the art of customer disservice. I purchased assorted items, and it was not as described. The dried Veggies Mufushwa was a pile of dust that looked like it came from a 1930s sawmill. The body lotion was expired, and some items were missing.
Naturally, I requested a refund for the missing items as is my right and have been met with nothing but flat-out ignoring of my messages. This isn't just bad service; it's outright theft. Congratulations on your unwavering commitment to keeping my money while providing a completely unacceptable service. I'm sure your other customers will be thrilled to know what awaits them. Prepare for disappointment and a fight if you dare to ask for your money back.

I regularly order Niknaks from Zim Foods, over the past few years.
This is not the first time this has happened, but i received them this year and they were OUT OF DATE by a WHOLE YEAR........
It has taken me weeks to get an answer, they promised me to refund me for 1 pack and replace the other packs as both packs were out of date.
Now to be told i am lying that 1 pack was still in date, whereby i sent proof both packs were out of date, they are insinuating that i am lying.

Wish I could put a zero, they are devils scamming people of their hard eaned money, please don't buy from them, bought stuff 2 months ago upto now no response

My daughter placed an order on 24/08/2024 up to know it has not arrived. No communication, no answer to phone calls or emails. I think trading standards needs to look into this company now. Enough is enough. Are they even still trading or the just take money and leave you hanging 😡

This zimfoods is nonsense, they sent my whole order wrong and didnt spare to give me expired products. Tried reaching out to them but started ignoring me. Close if you cant run the business please!!! This is day light robbery😭😭😭

I gave them benefit of the doubt and ordered the second time ( first time had a similar issue). I ordered and after 4 days they cancelled my order. They don't even communicate at all. Buy at your own risk.

Placed an order in June upon tracking it was damaged in transit. Contacted Zim foods several times times and tried calling to request my refund . No response to date. This is daylight robbery. Please return my money.

Very bad customer service. You don't get the goods delivered even if they say its been delivered.

Agree to all the bad reviews given.

Worst company ever. Do not buy from them you will regret it.

They don't reply to emails or answer phones most of the time. If they do answer the phone they will just hang up if its regarding an issue with your order.

Trading standards need to shut them down if every one is complaining.

Extremely poor customer service and zero accountability and responsibility.

I order from them sent and email to ask when to expect the product received no response. Chased two weeks later only to be send and Enri screenshot that it had been delivered the week before without any tracking information.

In the picture you can clearly see the delivery was in a stairwell not a house though there was claims of a signature. No responses to any of the inquiries about tracking, refund or replace. If want a taste of home don’t order from the site. You may be disappointed.

I missed some item from the last time i ordered,tried emailing and texting and i did not get any responce.I tried ordering again and i have not received anything in 3 weeks now.

Ordered 3 days ago and I am still waiting for a dispatch email like they promised.
Also got a call from the bank that someone in Zimbabwe is trying to pay for Netflix and other things using my card.

All the phone numbers are not working, the only thing functioning is their website and payments. Zero customer service. I will be reporting them to the police if nothing changes in 3 days or I will pay them a personal visit.

I somehow got my order today and I feel very lucky for receiving what I bought🤔.

I will keep the 1 start review mark because the service is poor, customer services is non existent - I have to say the items were well packed though (5*****). My conclusion is never to use them again and buyers (if any) should spend what they are willing to throw away. I have now blocked my card

Terrible customer service. Wrong order sent...tried to call, WhatsApp and emailed..no response. Awful service