Zoe Kay Jewellery Opiniones 

195
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order with this company. The delivery was prompt. The item on the other hand was not upto satisfaction. Very flimsy. Certainly wasn't what I expected! It took me about a month to get a r... Ver más

Valorada con 5 estrellas sobre 5

My order was confirmed straightaway My next communication was to say it was out for delivery with a tracking number. My bangle arrived safely, within 4 days and well packaged with no faults. It’s... Ver más

Valorada con 4 estrellas sobre 5

I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service from answering questions to placing and receiving order! Very fast next day special 1pm delivery FREE! What more can you ask for really. Probably missing out on a customer base mark... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

195 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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3,8

Todas las opiniones

(195)

20 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic recovery!!!

Not the best to raise an issue( if you had seen my previous review) but effective as other forms of trying to get hold of a human at ZKJ had failed.
That said I had an almost instant reply apologising and more importantly almost instant dispatch. So many many thanks to the staff concerned and apologies for the unorthodox method of getting a response. My faith in your customer service is revived…thank you.
Neil Morton.

22 de octubre de 2021
Opinión espontánea
Logotipo de Zoe Kay Jewellery

Respuesta de Zoe Kay Jewellery

Hello Neil

Thank you for your message.

We are very sorry - we do not appear to have any emails in our mailbox relating to this.

We can however confirm all order confirmations / status changes have been sent to the order email (nellie17961@).

On checking our system this order is prepared and will ship today via Royal Mail Special 1PM.
Tracking number will be sent via email on dispatch this afternoon.

If we can be of further assistance please kindly reply here or contact us using the email address provided at our website link below:
https://www.zoekayjewellery.co.uk/contact-us-2-w.asp

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Valorada con 5 estrellas sobre 5

Great service

Great service , the original necklace ordered arrived with a scratch on it, but was replaced quickly without fuss and postage refunded .

2 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

beautiful pendant

Can't express how beautiful the pendant I ordered from yourselves is there wasn't a dry eye in the house I panicked over the engraved finish as I haven't seen one before but all as I can say is WOW it's really beautiful thanks so much x

22 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A must read…………

After placing an order for my jewellery it arrived very quickly in the post.
The box it arrived in alone was lovely with a very useful business card too.
Totally delighted with my piece of jewellery - a rather dainty nose stud.
I will most definitely be ordering more from Zoe Kay

12 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, good communication. Lovely locket, very pleased. Will be using again. They have some lovely pieces.

23 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb service, quick free delivery.

I ordered my ring yesterday 3rd Aug 21 and it arrived by post this morning 4th Aug 21. Free p n p too!!!!!
Perfect fit.
Payment being taken automatically when required.
Cannot fault the service at all.
From ordering to delivery. PERFECT❤❤

4 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality piece

I ordered the silver 18 charm bracelet for my birthday it arrived in 3 days it is just the right length for my slim wrist beautiful charms excellent quality not heavy but enough weight that you know you have it on this is my first piece from this company and I would certainly recommend

31 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mens gold chain

This is only a small Company, but don't let that put you off. Zoe is amazing and really looks after her customers. So happy with my purchase.

21 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

The beautiful 925 silver "Dad" necklace…

I won the beautiful 925 silver "Dad" necklace on their FB competition. I won on Thursday and it was posted and delivered the very next day! A gorgeous piece of jewellery which was boxed with care in such a pretty box.
The lady kept me informed of delivery etc and was a lovely woman to talk to.
All in all, my transaction was a lovely experience, and I would recommend Zoe Kay Jewellery for any gifts you may need for friends and family in the future.

Sharyn xxx

18 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and lovely product

Ordered white gold , personalised St Christopher for an 18th birthday gift. Arrived within 5 days, quality and engraving is beautiful. Customer service excellent, queries were replied to quickly even over a bank holiday weekend.

10 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company I would definitely…

Amazing company I would definitely recommend.
Excellent customer services and communications.
I am currently in the process of getting yet another piece made due to the high quality and standards of the previous one I bought as a gift for a friend .
Thank you so much !!! These centimental gifts are something to treasure xxx

10 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Made up

Fantastic beautiful ring made by Zoe Kay, Brilliant customer service ,10/10 first class product

15 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am over the moon with the service and quality of my ring.

I am over the moon with the service and the quality of my Masonic ring.
i lost my original two weeks ago which i had given to me by my Wife to replace my broken wedding ring in 1996. My wife passed away 20 months ago and to lose this lovely ring was very upsetting.
the ring you have supplied is a replica and the in graving is also first class.
I am avery happy customer thank you so much.
Colin

11 de mayo de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great chain but definitely underweight of the “approx weight”

Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well.

My only moan (hence 4 stars not 5) would be it was advertised as “approx” 6 grams, when in fact it weighs only borderline 5.5 grams (weighed on a jewellers calibrated scale)

A more accurate description would have read approx 5.5 grams, not rounded off on the high side.

Trivial matter, maybe I ended up with an exception, but still happy with purchase.

21 de abril de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Late arrival and wrong size

I ordered the NAN Sterling silver ring,took a week to come and was late for when I needed for my mums birthday also I ordered a size N but when it arrived it seemed abit big but my mum said she would just take it to be resized to find out they had said a size Y !!!! I’m very upset as I have now had to spend more money to get it resized,because I got no reply about how to return or what can be done will not be ordering again

13 de abril de 2021
Opinión espontánea
Logotipo de Zoe Kay Jewellery

Respuesta de Zoe Kay Jewellery

Hi Lar

We are sorry you have had cause to write this review.

We have checked our emails, social media accounts and also our voicemail – unfortunately we do no appear to have received any message from you in order for us to respond to this matter.

The ring size which was delivered was a Size N – and as ordered.

We are very sorry, we do not even offer this ring in a Size Y.
We believe you have been incorrectly informed.

The piece can be returned to us for exchange or full refund (providing it has not already been resized by another jeweller).

Please contact us at the below:
https://www.zoekayjewellery.co.uk/contact-us-2-w.asp

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

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