I purchased an executive office chair. It worked great at first, but it unexpectedly broke at the base. I went crashing to the floor. I wrote the company to ask about replacement parts and never recei... Ver más
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Consulta las opiniones de los clientes
Zuri staff are polite and kind, but the company is totally unresponsive. I ordered a dining table and chairs in mid-August and realized when I called about delivery that the items (as a set) would no... Ver más
I’ve been using Zuri for over 20 years and always have had a great experience until now. This has been the worst retail experience I have ever had. Paid for furniture in May including white glove deli... Ver más
We recently moved into a new house and had concerns about online shopping because often the products don't match their pictures. However, with Zuri, our worries vanished. The products we ordered looke... Ver más
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Información sobre la empresa
Escrito por la empresa
Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.
Información de contacto
601 Tittle Drive, 75056, Lewisville, Estados Unidos
- (888) 968 - ZURI (9874)
- support@zurifurniture.com
- www.zurifurniture.com
1,8
Malo
124 opiniones
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La gente también ha visto
They are posting fake reviews on their…
They are posting fake reviews on their website. They stole my review when I first purchase this desk many years ago, then posted it on 3/25/24 as Tom. The picture even has a picture of my dog. I get that companies post fake review all the time. Still disrespectful to use the exact same post as a different person.
3 de abril de 2024
Opinión espontánea
Respuesta de Zuri Furniture
Hello, we simply wanted to showcase your fantastic review, originally posted on our Customer Gallery page, directly on the product page for the Ford Desk with Return. At Zuri, we strive to provide transparency and authenticity by sharing real customer experiences.
Please be informed that as per our Terms of Service, upon uploading an image, users grant Zuri the right to utilize it elsewhere. For further details, you can review our comprehensive Terms of Service by following this link: https://www.zurifurniture.com/index/page/static/subpage/terms_of_use.
We genuinely value your patronage Thank you for considering purchasing the desk from us.
Thank you.
Zuri Furniture
It's just pretty looking garbage - DO NOT BUY
We regretfully spent almost $3k on a leather sofa. Great looks but VERY poor quality. after less than 10 mths of regular use (2 adults) seams started becoming undone. Creaks and squeaks everywhere. Couch internal suspension system is clearly poorly designed and constructed. They sent out a repair guy that was sloppy and the couch now looks repaired. Not even a year old. Never again...
11 de marzo de 2024
Opinión espontánea
Respuesta de Zuri Furniture
Hello Tony,
We are sorry to hear that you are unhappy with your purchase, but we are unable to locate any orders under your name. We'd love to review the issue and correct any outstanding issues, as all purchases have one year manufacturing warranties, and we do tend to go above and beyond that one-year timeline for issues as well.
Please reach out to our support team via Phone or Email with the name or order number so that we can review the issue and assist, as we'd love to see this experience turn around into a five-star situation.
Sincerely,
Zuri Furniture Support.
Ordered furniture online
Ordered furniture online. It said they would ship within 7 days. After I paid, I received an email "confirming" that the order will ship in 2 months. I've tried to get my money back, no response from customer service.
11 de febrero de 2024
Opinión espontánea
Respuesta de Zuri Furniture
Hello,
Thank you for leaving a review. We reached out to request more information from you so that we can not locate your order. We would love to assist you with your delivery issues.
Please reach out to our support team at Support@ZuriFurniture.com with your order number so that we can review it, we look forward to hearing from you!
Thanks,
Zuri Furniture Customer Support.
Do NOT order from this company
Do NOT order from this company. Find the item somewhere else. The delivery of the sofa I ordered was delayed significantly, arriving with damages in multiple places, despite my explicit requests for an undamaged product. I invested nearly $10,000 in this sofa, expecting perfection. Despite three different repairmen confirming the irreparable faults in its mechanisms, the company refuses to take responsibility. They now propose sending yet another repair person. Having made the purchase almost two years ago, I'm left without recourse with my credit card company. It feels as though they've taken my money, delivered a subpar sofa, and evaded resolution for almost a year. Communicating with them is an arduous process, often requiring multiple calls/emails due to what seems like an overwhelming volume of complaints they are handling. The problem is not about my sofa arriving damaged. Those things happen. It's about how they handled the situation thereafter. Aside from their business being completely disorganized, they have deceptive, unprofessional, and unreliable people working for them and representing the company. Buyers BEWARE!
8 de febrero de 2024
Opinión espontánea
Respuesta de Zuri Furniture
Hello Michael,
We're sorry that you feel you have received a 1-star experience with your purchase. I want to be sure to address everything in your review starting with the delivery delay. This delivery was not delayed; you ordered a custom color sofa that is not normally produced, and when you purchased the piece you were informed of the estimated time of arrival before you submitted any payment. The order was slated to arrive to our facility in November, and it did; once it arrived, we got it out the door and into your possession as quickly as possible.
Once the piece arrived, you notified us that it had an impression in the back from the packaging and that the reclining mechanism slid out when you sat down (which is not a defect, it is as-designed). You compared the piece to a sofa you "bought before" which we finally confirmed was a purchase from a competitor of ours, but you referred to it as our piece assuming we would have the same feature set and build as a different furniture vendor.
We did originally send a technician to handle the imprint and to adjust the mechanism, which was unsuccessful, so in February of 2023 we offered to replace the pieces affected, and let you know that it would take some time since the factory would have to recreate the pieces given they were custom-made for you. You declined to accept this resolution, and kept pushing for a return, but the original agreement was that the order was non-returnable given it was a custom order.
At this time, we have been in constant communication with you, but you keep ghosting us, going months without response, then coming back as if we had been the reason nothing was done. You state that the issue isn't about the sofa arriving damaged, but you open your review stating that you "explicitly requested for an undamaged product" yet end it stating "those things happen." We're sorry that your item arrived with issues, and we're continuing to offer resolutions to correct those issues, even a year later despite the continuous gaps in communication from your side, because we do want you to have a five-star experience, and are hopeful that we can turn this experience around for you.
Please continue to reach out to our support team so that we can work on finalizing the next steps, as we would like to see this across the finish line with you so you can enjoy the unique piece in your home to it's fullest extent.
Sincerely,
Zuri Furniture Customer Support.
Mesa chair poorly made-backrest broke
We bought 5 Mesa dining chairs almost 3 years ago and 2 of them have backrests that are severely tilted backwards. It's like sitting in a reclined chair and can't sit upright at the dinner table (backrest broken?). We've tried tightening screws but no change. We loved the chairs when we bought them, but they don't last and were expensive. I would not buy these again. I bought these chairs at Zuri in Plano, TX.
14 de enero de 2024
Opinión espontánea
Respuesta de Zuri Furniture
Hello,
Thank you for leaving a review. We reached out to request more information, as we can not locate any orders under your name or information, and would love to assist with any issues involving your Mesa Dining Chairs.
Please reach out to our support team at Support@ZuriFurniture.com with your order number so that we can review, and we look forward to hearing from you!
Thanks,
Zuri Furniture Customer Support.
ZURI office chair - THE BEST Office chair …
Extremely satisfied with ZURI office chair, genuine leather with very very comfortable seat and back support. Perfect chair to have relaxing brake in reclining position with high head support, change many office chairs over the years, this is
THE BEST Office Chair. Most comfortable office chair.
20 de diciembre de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Ilya, thanks for an awesome review! We're so glad that you love your new office chair. Hope to see you soon.
I’m in love with my barstools
I loved the ease of navigating through the site, the communication after the order was complete, I will be purchasing more, again soon.
19 de diciembre de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Whitney, that's great! We're always glad when our customers love their purchases. We look forward to seeing you soon. Thank you for shopping at Zuri!
Perfect chairs!
Love the look and comfort of these chairs! So glad I found these searching online.
29 de noviembre de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi, we're so glad that you love the comfort and look of your new counter stools! Thanks for shopping at Zuri!
We will never buy from Zuri again
I bought a Gates Executive chair. Unless you are a bigger person that likes a lot of lumbar support, you may not want this chair. I'm 5'11" and 157 pounds, the lumbar support is too high on my back and a lot of lumbar curve. The employees admitted there is a lot of support and this chair is for a bigger person.
They sent me a Stirling, it has two inches less lumbar support and I was going to send back the Gates. The seat on the Stirling only had two of the four holes drilled to attach the base so I could not put it together, there was two marks where the holes should have gone but no holes.
This will be our last purchase from Zuri.
25 de noviembre de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Jim,
We are sorry that the Gates did not work out for you, but this is why most of our products have the free two-way shipping given chairs are a personal preference for comfort.
We also apologize for the issue with the Sterling exchange, as sometimes issues do get through our Quality Control process, but we show that you were offered a replacement of the second seat given the defect, and you chose to return it instead of taking the part.
We hope that in the future you will give us another chance to provide you with furniture you can love, and are saddened to see you felt this was a one-star experience, as we do always strive for five-stars. We look forward to providing you furniture in any future endeavors or purchases you may make, and please reach out to our support team if you have any other questions or concerns.
Thanks, and have a wonderful day,
Zuri Furniture Support
Terrible consumer practice and honesty
Recently bought a couple of furniture sets on Amazon thinking they were a great discount. A couple of days after I had already placed the order. They cancelled all the sets that I have ordered and just stated there was an error when I have placed the orders. They later relisted the same items for 3x the same price. What a joke of a company. Of course nobody reached out and tried to resolve or explain the issue as of writing this. Avoid this company at all costs, they are deceptive and terrible at communication. Judging from the previous reviews they will only take action and respond to these complaints once they see it to try to show that they are communicative ...
16 de octubre de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hello DS,
We had an issue with Amazon listing some of our furniture for the incorrect price, and we spoke to Amazon to navigate the issue with them, as it was a backend data issue caused by human error.
We reached out to all the affected orders and let everyone know what was going on, and are sorry that you feel we were being deceptive in any capacity.
Unfortunately, we are human and mistakes do happen, but we'd love to work with you towards a discounted purchase if you're still in the market for furniture. Please just reach out to our support team at Support@ZuriFurniture.com with the details of your order and we can review the situation for you.
Thanks for your time,
Zuri Furniture Support Team
Terrible Logistics Chain
Ordered a complete office setup with the Quincy line. Order went through as "in stock, shipping in 2-3 days". Well, the desk was not in stock, and the order took 3 months to finally come in (credit card already charged BTW). White glove install, but I noticed something was missing. The desk!!!!! Called Zuri, called the installation house. Nobody knows where it is. The finish is not high quality, and the credenza piece does not match color with the rest of the set. Predrilled holes were misaligned, so the doors did not close properly. The install team had to redial them to get the doors aligned. Very unhappy with this outfit and this product. Stay away!!!
4 de julio de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Ed,
We're sorry that a single item was missing from your delivery, and it looks like our support team is actively working with you on rectifying the situation. Our logistics team has initiated dock searches at the terminal and local delivery agent, and your account manager is keeping you updated actively as we receive notifications from our teams.
You noted that the credenza doesn't match the rest of the set, but we don't show you actually ordered any additional pieces from us, so we're not sure what the matching issue is. If you could please send photos of the color issues you're seeing, we can gladly address any color mismatches while we work to finalize the desk delivery itself.
Please do reach out to our support team if you have any questions in the meantime, and we will continue to keep you updated on everything as we get those details on the missing desk.
Thanks,
Zuri Support Team.
height adjustable bar stool that is tall enough
I was researching for an height adjustable bar stool because the ones I had were not adjustable and they were not tall enough. My shoulders hurt after I sat on it for a while using my laptop. This new one from Zuri is a beautiful red color and the max height is just what I need! So happy with this purchase!
18 de agosto de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Gwen, thanks for the awesome review. We're so glad that you're happy with your new adjustable bar stool! We look forward to shopping with us soon. Thank you!
Great products
Great products, easy to assemble and look great in our new offices.
31 de agosto de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Cindi, we're so glad you love your new furniture! We'd love to see how they look in your office space. Share your pics with us on our Customer Gallery page - https://www.zurifurniture.com/gallery. We look forward to seeing you soon. Thanks for shopping at Zuri.
Beautiful chairs and great service
Customer service was great from start to finish: they sent me leather samples, discussed the different styles with me and helped me place the order. They picked up when I called and answered my question about putting them together. Mostly though, they look great in my new kitchen, and my friends and family enjoy using them.
1 de agosto de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Anita, thanks for the awesome feedback. We're so glad that you were satisfied with our great customer service and are enjoying your new chairs. Let us know if we can help you with anything else! Thanks again!
I buy office set I spent over $4000 I…
I buy office set I spent over $4000 I go never buy anything in this store again they horrible delivery experience and customer service terrible keyla suppose to call me never do
22 de agosto de 2022
Opinión espontánea
Respuesta de Zuri Furniture
Hi Jose,
We show that you placed an order in May of 2022, but we don't see any recent communication from you. The last email that you sent us was in August of 2022, and Kayla responded back to you a few days later after reviewing your request.
It looks like she followed up several times after this in Septemerb, but you never responded to our emails, so we were unaware that you were still having issues.
Please do reach out to our support team at Support@ZuriFurniture.com as we'd love to review any issues you are facing and turn this into a five-star review.
Sincerely,
Zuri Customer Support Team
Comfortable and easy to assemble
Comfortable and easy to assemble. Soft leather, firm support. In in this chair 8 plus hours a day and my back didn't hurt, although I do get up a lot.
1 de agosto de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Andy, we're so glad that you find this chair so comfortable and you had no issue with assembly. Let us know if you need anything else. Thanks for shopping at Zuri.
SAVE YOURSELF A HEADACHE AND FRUSTRATION, DONT USE ZURI FURNITURE…
Even after writing a review on this SCAM company on 7/24/23, I still do not have my furniture that they said on 7/31/23 "We wanted to alert you that your order with white glove assembly (delivered + assembled in your room of choice, with packaging). Your order has arrived in your area and your installer with SEKO will be reaching out to you within the next week or so (likely on the earlier side) to schedule your delivery, please keep an eye out for their call. We hope that everything goes well, but in the event any concern arise, please reach out to (TRUSTPILOT does not allow me to put in email) and we will connect you with your personal account manager" So i reached out to my personal account manager, Maria C yesterday at 1:15 pm CST and Maria was going to call them and get management involved. I have yet to have a call back on status, i guess Tazmeen Kanji or Kanzi whichever name he is going by does not care about customer service. I place my order on 5/31/23!!!
8 de agosto de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi Lisa,
We are definitely sorry that your delivery has had delays with the local agent. We do show that you requested a call back from management on 8/8/2023 and that they were setup to call you back on 8/9/2023.
Please be on the lookout for this call, as management has been made aware of the situation, and we will be reaching out per your request to discuss this in full.
We look forward to chatting with you further and wrapping everything up, and just reach out to our team if you have any other questions before our management team reaches out this afternoon.
Thanks,
Zuri Furniture Customer Support.
Beautiful Furniture fast shipping
This table is classy contemporary and modern. It was packed so well in shipping (2 boxes) and was so easy to put together. This is definitely a statement piece. Zuri also had the best price point for this table. I will continue future making purchases with Zuri.
23 de junio de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hi, we appreciate the time you took to leave us a great review. We're glad that you love your furniture and appreciated the care we took to package your product. Hope to see you soon.
Worst company ever
Worst company ever! We spent $3000 plus $400 for white glove service for office furniture. The team half-assembled it and left without saying anything. We had to call in and found out they were missing parts. They ended up sending us a box of used and damaged parts so we still have no resolution 2 weeks later and can't use our office. This company has the worst customer service reps in the industry, just stay away as they don't care about their customers. Stay away!
And now they are saying on this review that they are arranging to get the desk returned. But what they don’t tell you is that even if your item is damaged they charge you $250 for shipping fees, you lose $400 for white glove service and then they charge you a $450 restocking fee. This company should simply not be in business, they have no idea what it means to be customer centric. Just appalling!!!
30 de julio de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hello Nicole,
We're definitely sorry to hear about your experience with the white glove agent, as well as seeing that both you and your husband left one-star reviews for the same issue (which compounds negatively in our metrics given you both shared the same experience, but we get punished twice as a small business due to the double one-star reviews).
We reviewed your support ticket, but there is no instance of anyone telling you that parts were on backorder, and your parts have already shipped under replacement order number 272754 with delivery set for Friday, July 28th, 2023.
We're sad that you feel our customer service team was rude and unhelpful, and we will be pulling all calls and emails you had with us to ensure everything is address appropriately, but the team did get the replacement order out the door and are working as diligently as possible to get everything resolved for you.
It looks like your husband spoke to our management team, and we are just waiting his response on resolution options we have offered, so we look forward to assisting and wrapping this issue up as quickly as we can to ensure this turns into a higher rated experience.
Thanks for your feedback and time,
Zuri Support Team
I bought a Bentley Sofa
I bought a Bentley Sofa, the delivery experience was horrible, the delivery people acted like they were doing me a favor. Upon opening the box, the sofa has 1 missing headrest, scuff marks and other damage.
I have been working with their support person Lara for 1 week now and still she can't get me an answer. At this point I have decided to call my credit card company and dispute the $2700 charge. I asked Lara to either replace the sofa and return the money, she offered to fix the sofa, which I declined because I paid for a new sofa not a fixer upper.
Lara at one occasion mentioned the Sofa comes with 1 headrest, I had to point her to Zuri description which states it comes with 2 headrests
22 de julio de 2023
Opinión espontánea
Respuesta de Zuri Furniture
Hello Asif,
We are extremely sorry for the confusion with the amount of Headrests included in your purchase, as well as the slight leather scuff on the back of the headrest itself.
Given how minor the damage is, we would always recommend having our technician team out to repair the small scuff as it can be corrected back to 100% perfect condition, and saves you the hassle of having to wait for new inventory to arrive or be without a sofa while we would get this replaced.
At this time, we do see that you requested a partial refund on the unit instead of letting us repair or replace, which we agreed to, so we are sad to see you felt the need to leave a one-star review after making this request of our management team.
We do hope that we can earn a five star review on your next purchase, and look forward to another chance when you're in need of any new pieces for your home.
Sincerely,
Zuri Customer Support Team
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