this is the 3rd time that i am ordering a replacements. Each time is $40 which seems excessive. I will not be purchasing from this company in the future.
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Consulta las opiniones de los clientes
This company has been great to deal with. Had a few questions regarding install, and their support walked me through some troubleshooting. Next, one of the lights was periodically not working. I reach... Ver más
Fate can be vicious topped with a run of bad luck. Simply months after I installed my new Dual Beam, Hi & Low Beams - H4 (9003/HB2) - Full Xenon HID Bulb kit a deer out of nowhere smashed my headlight... Ver más
La empresa ha respondido
I purchased LED headlights back in 2020 and have been using them happily ever since. They have been the best set of LED’s I’ve ever experienced. Fast forward to March 2024 and headlights started flick... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de bombillas
- también en la categoría
- Tienda de accesorios para automóviles
Escrito por la empresa
XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
Información de contacto
Wilmington, Estados Unidos
- 18008348669
- support@xenonpro.com
- xenonpro.com
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Customer service gets an A+
Customer service should be an example for other businesses. Quick, answered the questions I had, and got me et up with the correct lights. Couldn't happier.
Kevin was very helpful and informed of…
Kevin was very helpful and informed of the lifetime warranty which I didn’t remember. I have delivery issue with FedEx to the address XenonPro has registered. Kevin did his best to navigate the issue but all is well.
Had a connection issue with harness
Had a connection issue with one of my headlights. I reached out for support and Kevin was right there immediately to help me troubleshoot the situation in real-time and resolve it. Great product, and even better support.
The lights have been awesome and just…
The lights have been awesome and just had to do a warranty, Kevin was super helpful and took care of it very quickly. Very happy with their service.
Fast chat response
Fast chat response. Kevin was able to process a warranty replacement in just a few minutes.
Kevin was awesome
Kevin was awesome. I needed a warranty replacement and it was smooth…thank you!
Kevin (Very Professional) Give this man a raise.
I recently had an issue where one of my warning cancellers split apart, causing one of my headlights to stop working. Kevin was extremely helpful throughout the entire process. He was able to locate my original purchase order and quickly arranged for a replacement to be shipped out at no cost to me only requiring me to cover the shipping.
Kevin handled everything with professionalism, clear communication, and genuine kindness, making the whole experience smooth and stress-free. This level of customer service is rare, and I truly believe Kevin deserves a raise for his outstanding work.
Understood my needs perfectly!
GREAT CUSTOMER SERVICE...
Went above and beyond to fix my issue…
Went above and beyond to fix my issue that was actually caused by the shipping company! Excellent service!
GREAT CUSTOMER SERVICE
BOUGHT A LOW BEEM KIT AND A FEW DAYS AFTER ONE OF THE BULBS WENT OUT. I CONTACTED THEM AND THEY HAD A WHOLE NEW KIT SENT OUT 5 MINUTES AFTER CONTACTING THEM. GREAT CUSTOMER SERVICE
I received a kit for my wife’s van and…
I received a kit for my wife’s van and found a faulty bulb. Got on chat with Kevin and he confirmed my problem and is sending me an immediate replacement. I will definitely be buying again in the future for my other vehicles.
XenonPro lifetime warranty terms
XenonPro lifetime warranty terms are well articulated and they still follow them 5 years after the sale.
Friendly staff
Friendly staff, fast and productive responses. Did not have to wait long to come to a resolution. Kevin was extremely pleasant and able to quickly resolve a shipping error. Thank you!!!!
Customer service is garbage.
I got my first order and passenger headlight was not working properly. had to shake wires to get light to work. They sent me a replacement kit and I had the same problem. Sometimes no lights at all. I tried to chat with them and was told that this was impossible. I couldn't have the same problem with to different kits and was immediately blocked from further chats. Xenonpro is absolute trash and should not be in business. Lifetime warranty is a lie. Money back guarantee if you are not happy is a lie. You will probably have better luck with cheap crap from Temu.
Factory defect got replaced very quickly!
One of my HID bulbs has a factory defect. I contacted customer service and Kevin helped me get a replacement shipped out the very next day. Quick response and easy to upload pictures of my problem. 10/10 experience!
Lifetime warrenty is 100% legit!
Kevin worked diligently via chat to troubleshoot an issue. He confirmed the parts were defective and with the lifetime warrenty provided a complete replacement. Fantastic company!
Super quick claims process that was…
Super quick claims process that was very painless. Will definitely buy from these guys again!
Had to warranty my headlights and the…
Had to warranty my headlights and the customer service is great. Very quick and easy with a live chat. Would recommend.
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