Xpress Garage & Tyre Centre Opiniones 

Very unimpressed. I was giving misinformation about the timeline to get new tyres because they weren’t stock items. If I'd been told the truth I could have worked around it. When I raised my frustrations (having wasted half a week's holiday, waiting for my tyres to turn up) the staff member was borderline aggressive, apparently he has to 'deal with customers like me all the time'. I've now placed a order with another local company, who couldn't have been nicer or more professional.

So to further add insult to injury the response from Xpress garage is full of blatant untruths
They say

Your initial telephone conversation was with the owner/director of Xpress Garage on the Bank Holiday Monday. You specifically requested 225/75 R16 Bridgestone all-season tyres. During that conversation, you were specifically advised that there could possibly be problems obtaining that particular combination of brand, size and all-season specification, as it is not a straightforward or commonly stocked tyre.
(NOT TRUE, I was told it was bank holiday so he didn't have access to the computer, but it may be possible to get the tyres Tuesday afternoon or Wednesday. We agreed I would call in Tuesday morning to place an order)

You subsequently arrived first thing on Tuesday morning expecting the tyres to be fitted.
(NOT TRUE. I arrived Tuesday morning at 9am as you had requested, so that I could place the order, of course I did not expect the tyres to be fitted,I knew you didn't have them.in stock)

At that point, however, the tyres could not have been ordered because we had only just reopened following the Bank Holiday.
(NOT TRUE your fitter looked them up online, gave me a price and when I agreed he said he had put the order through)

Our staff immediately contacted all of our major tyre suppliers.
(You just said you couldn't order the tyres because you had only just opened, you should know that the more you lie the easier you trip yourself up)
None had these tyres available in stock, with only one supplier able to locate and source them within the country.
(And yet online I could have placed an order with one of the online suppliers for fitting on Wednesday with one of your competitors and on Thursday at your garage)
We therefore placed the order with that supplier on Tuesday morning. Because of the unusual combination of size, Bridgestone brand and all-season specification, the tyres needed to be transferred between depots, and we were advised that delivery would take a couple of days.

(So why didn't you phone me to say there would be a delay?)

We were subsequently advised that the tyres would be with us by 4pm on Thursday. When they had not arrived, we contacted the supplier ourselves to establish what had happened and were informed that delivery had been delayed by a further day and that they would arrive early Friday morning.
(I doubt that very much, I phoned you again Thursday at 15:11, and told your fitter to cancel the order if they were not going to be there by 16:00)
We passed this information on to you. (No you did not)
Unfortunately, we cannot control a supplier's transport network or delays involving stock being transferred between depots around the country. We can only pass on the delivery information provided to us at the time.
( No you can't control a suppliers network but you could have the common decency to keep me updated and not be aggressively rude )

We therefore don't accept the suggestion that you were given misinformation or that anyone was dishonest about the delivery of your tyres.
(I'm sure you don't but the facts speak for themselves)

In fact, during your very first conversation on the Bank Holiday, the owner/director specifically warned that obtaining this particular Bridgestone tyre, in this size and in an all-season specification, could potentially be problematic.
(AGAIN NOT TRUE he did not)

We completely understand that a delay is frustrating, particularly while you are on holiday, and we are sorry that the supplier was unable to deliver the tyres when originally expected. However, we do feel that a one-star review suggesting that we failed to tell you the truth is unfair and completely untrue, as we had absolutely no reason to be anything other than truthful with you.
(Maybe if you took some accountability for your terrible service you'd have a better overall rating on Trust pilot - the supplier is not responsible for you not setting out an honest lead time with me, and they are not responsible for you not phoning me to update the lead time)

We made every reasonable effort to source a particularly difficult-to-obtain tyre, ( it is not difficult my new supplier has no issues ordering them, and I could easily have ordered them online)

Given your inaccurate response if I could give you less than 1 star I would. Awful and incompetent

Excellent experience overall. Great pricing, a convenient courtesy vehicle, and Peter went above and beyond by delivering my car freshly washed. Fantastic customer service with a smile see you next time

They are all rude, especially the woman on the front and the engineers. Went in for one problem but the woman on reception only logged it as break checks, which isn’t what I wanted. They then charged me £120 for a brake pad, even though I had no issues with my breaks and it was in fact a totally different issue which another local garage found immediately and fixed straight away costing me a fraction the pad did with these people. I was shouted at sworn at and told I was lying. I have several recorded phone calls just thankful I’ve found a decent local garage and don’t have to deal with this anymore

Unfortunately the older lady in reception is extremely rude. I tried to ask if there had been a mistake with my vehicle as my air con stopped working after I had some work done on my car.
She told me to not accuse the garage of things they hadn’t done and put the phone down on me. I tried to call back but she told me I was talking over her- and put the phone down on me again. I tried calling again, but she said I was being sarcastic.
All I would like to know is whether the garage can help me with my vehicle.i am not sure how else to ask over the phone in a way that she will not hang up on me!
Previously, she also charged me £82 for some work I had done. After phoning twice to get my money back she finally realised she had charged me too much and refunded.
Sadly this lady lets the whole company down. The mechanics seem to be fantastic and the younger girl on reception. Hopefully she can receive some training on customer communication and support.

I have used express tyres for Repairs, MOT and recently bought a new secondhand car from them. They are nothing sort of superb. The business always makes time to help me. The team are excellent. I trust their advice on Car Repairs and they are like family.

My old car recently broke down. They helped me work out if it was going to cost too much money to repair it then they found me a brilliant little secondhand car as a run about to buy. I know I can take it back to them for repair and it’s a service you don’t get in the city. They are trustworthy brilliant and as a local business one that should be applauded thank you so much for all your help you’ve been brilliant and saved me money and time.

Paid £15 for a car wash. Bodywork cleaned by hose and long handled brush. Alloy wheels sprayed and power washed only, still very dirty. I raised this with the young man who just shrugged and said that was it. No hand cleaning, no drying with a leather and very poor cleaning of wheels. Won't be going again.

Pete, was amazing! Genuinely happy to help, honest and trustworthy when my car broke down in truro.

Highly recommend 👌

Just popped in after being bombed by the gulls over night. Daniel wasn't supposed to be working but started doing my car and then Pete (owner) finished off. The attention to detail was second to none. Very impressed with the effort put in and friendly service. Definitely would recommend.

Quick and professional experience. Friendly staff very helpful

Extremely pleased that Pete, XPRESS Garage Owner, was able to fit in yet another impromptu, extremely professional car wash, for my white Toyota.

I was on holiday in the area when I unfortunately experienced a flat tire. Having fitted the spare I made my way to the closest tyre shop which happened to be Xpress.
I count myself very lucky to have happened upon Xpress and am extremely grateful for my service there. The staff were friendly, knowledgeable, quick and efficient in delivering great service, sorting me a new tyre and giving the car a quick check over so I could enjoy the rest of my holiday with peace of mind.

Was a bit stuck on Christmas eve as I had a screw that punctured one of my tyres.

Luckily they got me in on the day and sorted me out quick and efficient. And still on time for work too.
Such a relief

Very helpful, efficient and polite. Great team that go the extra mile to assist, with a smile!

There are a couple of signs around Falmouth advertising a £39 MOT from Xpress.

Rang up, said I'd seen the sign, booked in. No mention of a price change on the phone or when dropping off the car.

When I came to collect the car it turns out the MOT is now £45. Apparently this is a regular complaint with customers for a long time. The boss knows, but doesn't update the signs. Apparently the boss doesn't ask their staff to make the new price clear either. Shame.

Moved to Falmouth around 5 years ago, found these folks, they've always provided excellent service and done a great job. Top quality garage.

ordered tyres to be fitted from tyresavings. select xpress for the fitting option. turned up and no tyres, person serving said it should be against the law to order tyres that cheap and they are no longer using tyresavings to supplies. but it was ok when we done the same 2 weeks ago using premium tyres. clearly only suits them when they make more money from the tyres. i would have thought the money they get to fit them and do the tracking should be enough, clearly a case of greed. if you want cheaper tyres try TYRESAVERS online. other garages are still happy to fit them

Brilliant service and price courtesy car peter even washed car like new and most important always a smile keep it up see you again for sure

Firstly I would like to say a very well done to Receptionist Stacey for dealing with such an unorganised bunch at Xpress garage in Falmouth.

I attended the garage 3 times and several phone calls and was put back a week to get a lock on my car door secured which I felt was urgent but obviously they didn't also they failed to find the answer to a whirring noise on front left wheel of my car but yet when I took it to tyrefinders they found the answer instantly 🙃 and they charged me a fortune for getting the door fixed and it took two weeks to do so, so I am letting everyone know how long these things take at the so called Xpress garage in Falmouth what a joke! I shall not be using them again, please avoid if you can!!!

Dropped my car off for a service (oil filter) at 8.30am. After 6hrs I phoned the garage to see if it was ready for collection, to be told it hadn’t even been looked at. I explained we had 4 kids and needed the car (7 seater) for pickup. An hour later they then looked at it and then said it also needs 2 new tyres….. Thanks, but I just want the service I requested and nothing else and asked the fella on the phone to get it done asap as we really need the car back. He hung up and then the garage would not answer the 10 calls I made over the next 30 mins. I then called on another mobile phone and they answered straight away…… hmmm strange. To be then told that they hadn’t done it and wouldn’t have time to do it by 5pm. I had to pay for and get taxis to collect 2 of my kids as the 4 go to 4 different schools.

I cannot comment on the price or the actual work they do because…. Well they didn’t do it. Clearly opted for money in the bank over customer experience. I was recommended to go to this garage. Well I certainly won’t be recommending them, I’ll be telling anyone who asks the exact experience I received.

‘Xpress’ - Ha! What a joke. Express they are most most definitely not. Avoid unless your not bothered when you get your car back.

Good service appears to be a rare experience these days. However, in the last two weeks I have visited Xpress Garage 4 times for car wash and replacement tyres and experienced excellent service. Every time I have been treated courteously. The staff are friendly, informative and you don’t feel you are being fleeced. In the customer waiting area you can watch the data of your vehicle’s wheel alignment as it is adjusted = transparency. Despite being busy and not having a formal appointment, they have attended to me as so as I turned up. Ordering and delivery of tyres easy and quick. No visit has taken time longer than expected. Don’t think I will go back to any high street tyre services that have 3 letters or rhymes with Quick Bit. Also a very nice new coffee and sandwich cabin up the road. What better a way to spend a waiting period.