XRHealth Opiniones 

144
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Customer service is lousy. I have had this since May, & it is now July, & customer service STILL has not fixed the issues. They target advertised Veteran's, & then screw them over. AVOID the aggravati... Ver más

Valorada con 5 estrellas sobre 5

As someone who has dealt with chronic back pain for years, I was skeptical about using a VR program. However, this softwear became an essential part of my daily routine. The combination of guided brea... Ver más

Valorada con 1 estrellas sobre 5

i have had a subscription since the late fall of 2025. its been issue after issue and nothing resolved. they are taking medicare funds each month yet i have yet to have a clinical coach assigned and... Ver más

Valorada con 5 estrellas sobre 5

Shelby has helped me so much to discover coping mechanisms using the XR apps. She asks me questions to determine how I'm feeling and gives me feedback to help resolve whatever issue I may be having. I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica
  2. Servicios de asistencia médica a domicilio
  3. Servicio de salud mental
  4. Ergoterapeuta
  5. Clínica de fisioterapia

Escrito por la empresa

XRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

144 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 20% de las opiniones negativas

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3,0

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(144)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Customer service is lousy

Customer service is lousy. I have had this since May, & it is now July, & customer service STILL has not fixed the issues. They target advertised Veteran's, & then screw them over. AVOID the aggravation of the XR Health program!

1 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

XR Health VR - Negative Experience

i have had a subscription since the late fall of 2025. its been issue after issue and nothing resolved. they are taking medicare funds each month yet i have yet to have a clinical coach assigned and therefore i am not recieving the services their vr was supposed to provide. my profile had finall shown a "plan" was in place and i was able to access a very limited number of dated visits. that totally disappeared and tellingbme that no plan existed for me. email to customer support went unanswered, finally was told someone from their customer support would contact me. never happened and no responses to vm that i had left. today i was told they had transitioned to a new platform and could no longer assign new customers to it. what?! wait, ive been a customer for many months and have yet to receive the vr plan i had enrolled for and the help i looked forward to. i do not recommend xrhealth vr services. they have collected thousands of medicare dollars without providing the services they are supposed to provide. scam? medicare fraud? beware!!!

15 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An Innovative, Immersion Approach to Back Pain Relief

As someone who has dealt with chronic back pain for years, I was skeptical about using a VR program. However, this softwear became an essential part of my daily routine. The combination of guided breathing/immersion distraction lowered my pain during flare-ups. I recommend this to anyone looking for a drug free non invasive tool to help manage symptoms.

13 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used XR Health for almost a year…

I have used XR Health for almost a year now, I started for a shoulder injury and continued because I truly found relief from the programs offered there is physical therapy and cognitive and mental health programs that can be done from the comfort of your home the Therapist's and tech team are there and easy to get ahold of. XR Health changed my mind on doing therapy and I would 100% recommend you give them a try, my insurance "Medicare"covers 80% of the cost.

1 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Effective, Innovative and Convenient Treatment

I’ve been seeing Michael Rose, a licensed XR Health therapist, since September 2025, to manage chronic pain, PTSD, depression, and anxiety. From the beginning, he’s been incredibly professional, knowledgeable, and compassionate. His expertise and structured guidance have had a profound impact on my emotional well-being and physical health.

The XR Health
Virtual Reality headset activities and group interactions through Innerworld are truly innovative and effective. This immersive approach has helped me become more confident and overcome anxiety while equipping me with practical coping tools to manage chronic pain from cervical stenosis/spinal issues.

What sets this program apart is the flexibility to receive treatment privately at home and on my own schedule. I’m incredibly grateful for the care I’ve received and highly recommend XR Health, Michael Rose, and Innerworld to anyone seeking integrated mental health, physical therapy, and chronic pain support.

7 de marzo de 2026
Opinión espontánea
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Respuesta de XRHealth

We're so proud of the care Michael provides and so happy to hear that the combination of VR therapy and Innerworld has made such a real difference in your life. Managing chronic pain, PTSD, depression, and anxiety all at once is no small thing — and the progress you've made is a testament to your dedication and hard work. We're honored to be part of your journey and truly grateful for your trust in XRHealth. Wishing you all the best as you continue to heal and grow

Valorada con 3 estrellas sobre 5

Cori my Therapist is amazing...but I cant say much for the person who put me in the hole!

Now my Therispist Cori is amazing but you only get 3 stars because I had to cancel one day before my appointment due to health issues I'm dealing with and they had the nerve to charge me $25.00 for having to cancel one day prior. Now mind you. I've NEVER missed any sessions with Cori. I'm always on time even when my health issue are giving me really bad days...I show up. Days I feel like I'm going to fall over due to health issues I'm dealing with....I show up.
So now my bank account is overdrawn because of this crap and I'm low income on disability and this is a real hardship to me. This has upset me to the point that I'm ready to tell them to take their stuff back and call it a wrap. 1 appointment...called the day prior. Have NEVER missed an appointment or been late. Cori I give you 100 stars. Your excellent at what you do and your a very kind person.
So if you call a day prior watch out...their going to take your money.
Like I knew this medical issue was going to happen to me ..I can't believe this crap. I have CHF along with other issues and I'm not a mind reader to know when one of my medical issues is going to knock me down.

Very disappointed and now in the hole in my back account. Besides the $25.00 I have a $36.00 overdraft fee! Thank for that.
Susan Jimenez
Barstow, California

21 de noviembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

The therapist that I have is fantastic. Customer service is terrible.

The therapist that I have is fantastic! The customer service is subpar. I have had numerous times when they have failed to provide timely solutions to my therapeutic needs. Delays in response, as well as delays in shipping and confusion over billing issues, have made my experience with them hell on earth. The goal is to relieve my anger and frustration, and instead, I have been growing more and more angry and frustrated with the customer service team. As I said, my therapist has been extremely helpful and does an excellent job. I just wish that they would hire more people or do something to eliminate the delays in both response and in shipping needed equipment.

29 de agosto de 2025
Opinión espontánea
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Respuesta de XRHealth

Thank you for taking the time to share your feedback. We’re so glad to hear that your therapist has been such a positive part of your care — that means a lot to us. At the same time, we’re very sorry that your experience with our customer service has not met your expectations.

We understand how frustrating delays in communication, shipping, and billing can be, especially when your focus should be on your health and well-being. Your concerns are valid, and we take them seriously. We are actively working on improving our processes, including expanding our support team and streamlining equipment fulfillment.

If you are open to it, we’d like to connect directly to review your case and resolve the specific issues you’ve experienced. Please reach out to us at support@xr.health or call +1 888-977-6828 so we can assist you right away.

Thank you again for sharing your experience. We’re committed to making sure your care journey is as smooth and supportive as possible.
— The XRHealth Team

Valorada con 5 estrellas sobre 5

קליניקה וירטואלית מעולה

המטפלת שלי מעולה, האפליקציות מגוונות והשימוש בוי אר מוסיף הרבה עניין. הרגשתי שתוכנית הטיפול משאירה אותי ממוקד ועוזרת לי להתקדם ולהשתפר. אני מרגיש הרבה יותר טוב תודות להלה ולצוות אקס אר הלת

18 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt and competent communication

Prompt and competent communication. Excellent use of virtual reality technology and human interaction. I felt valued and cared for throughout my experience. Changes in my wellness were wonderful and scientifically measureable.Thanks so much. If you want to change your health and well-being. Give this process a try.

31 de enero de 2024
Opinión espontánea
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Respuesta de XRHealth

Thank you for your review! We are so happy that you have seen great results and we value your feedback! The XRHealth Team

Valorada con 5 estrellas sobre 5

Great experience, very supportive therapist

I’ve been having a great experience with XRHealth. Vaishali has helped me relieve my wrist pain and recover hand movements. I enjoy the VR, it’s very useful to keep up with exercise and monitor progress. Highly recommended!

21 de noviembre de 2023
Opinión espontánea
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Respuesta de XRHealth

Thank you for your review! We truly appreciate your feedback!

Valorada con 5 estrellas sobre 5

Best therapists

We have been using xr for about 2 years. Our son is know heading to boarding something we never thought possible but with the support or Miguel, Jessica and the behind the scenes work of Martine this wouldn’t be possible. Cannot rate them enough. Hopefully one day we can meet in person.

21 de noviembre de 2023
Opinión espontánea
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Respuesta de XRHealth

Your feedback is invaluable to us! We thank you for the review and we are so happy that your son has found positive results with our program! Best, The XRHealth Team.

Valorada con 5 estrellas sobre 5

My experience with XRHealth has been…

My experience with XRHealth has been excellent. The exercises help me in comprehension and speed of response. The subject material is interesting and educational. My therapist is patient and skilled in her work, and I look forward to further therapy..

14 de noviembre de 2023
Opinión espontánea
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Respuesta de XRHealth

Thank you for sharing your experience and taking the time to leave a review! We are glad to hear our services have been excellent; we're committed to maintaining the high standards that you've come to expect from us, and your review serves as a great motivator for our team! The XRHealth Team

Valorada con 5 estrellas sobre 5

The best therapy and the best therapist!

I love XRHealth. Over the past month and a half, I've experienced a significant positive impact on both my work and personal life. Vaishali Patel, an exceptional clinical psychologist, tailored a plan perfectly suited to my needs, always providing answers to my questions and valuable suggestions. XRHealth employs VR technology to enhance people's lives and help them achieve their goals, offering a fresh, unique, and effective approach. I highly recommend it to anyone seeking therapy. If you're unsure, I encourage you to try it for at least a month; I'm confident you'll notice a remarkable difference. Many thanks to Vaishali for her invaluable support!

11 de septiembre de 2023
Opinión espontánea
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Respuesta de XRHealth

Thank you for your review! Your feedback is a vital part of our ongoing efforts to improve and provide the best possible service! We are happy you chose XRHealth for your therapy needs and we wish you all the best!

Valorada con 5 estrellas sobre 5

Dan Foley is a really excellent…

Dan Foley is a really excellent physical therapist. I am enjoying my PT sessions with him, and love learning about virtual reality with the headset.

17 de agosto de 2023
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Respuesta de XRHealth

Thank you for sharing your thoughts and taking the time to write a review. We are happy to hear you are enjoying your PT and VR experience!

Valorada con 5 estrellas sobre 5

My physical therapist is great

My physical therapist is great. She adds exercises to my routine that she feels will help me keep improving. The virtual reality adds guided meditaiton and movement exercises that are very useful. The customer service has been marvelous. When I have a question, someone calls back promptly and always assists with the technical aspects of the work

21 de julio de 2023
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Respuesta de XRHealth

Thank you for your review! We are grateful for your support, and we hope to continue exceeding your expectations in the future! The XRHealth Team

Valorada con 5 estrellas sobre 5

A Saúde Mental de uma pessoa está…

A Saúde Mental de uma pessoa está relacionada à forma como ela reage às exigências da vida e ao modo como harmoniza seus desejos, capacidades, ambições, ideias e emoções. Ter saúde mental é: Estar bem consigo mesmo e com os outros. Aceitar as exigências da vida.

18 de julio de 2023
Opinión espontánea
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Respuesta de XRHealth

Thank you!

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