Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Ver más
La empresa ha respondido
Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Ver más
La empresa ha respondido
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Ver más
La empresa ha respondido
Información sobre la empresa
- Corredor de seguros
- también en la categoría
- Aseguradora
- Compañía de seguros
- Seguros para taxis
Escrito por la empresa
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Información de contacto
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Reino Unido
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Excelente
1 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 96% de las opiniones negativas
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Poor after sales communication
Unfriendly manner on the telephone and unhelpful staff.
We will not be using again.
27 de marzo de 2026
Respuesta de XYZ Insurance
Dear Mrs Tracey Johnson,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of the policy. For transparency and to assist other readers, it is important that we outline the factual position.
Reviewing the record to which you are referring, we can confirm that you are not a customer of XYZ Insurance Services LTD. Your husband, however, is. You have today contacted our Customer Services Team to request information regarding your husband’s account. Our Agent has correctly, and politely, advised that we are unable to divulge any information regarding our Customer’s account without their expressed permission to do so – regardless of your relation to the Customer. You were further advised that if your husband wished to grant you access to his account, he would need to contact XYZ Insurance Services LTD to provide this authorisation; which could be enforced moving forward.
XYZ Insurance Services LTD are authorised and regulated by the Financial Conduct Authority. To maintain our licencing we fully comply to all set regulations including the General Data Protection Reform (GDPR) Act which became enforceable as of 2018. Whilst we appreciate that adherence to GDPR may sometimes be inconvenient, it is law – and designed to protect both our Customers and XYZ Insurance Services LTD equally.
We respectfully disagree that our adherence to law constitutes our Agents being unhelpful or unfriendly. Our Agents were happy to explain why they were unable to assist you and provided instruction so that assistance could be granted in the future. We therefore disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this matter further, please have our Policy Holder contact us to arrange the necessary authorisation to do so. Alternatively, they may contact us themselves to discuss.
Kind Regards,
XYZ Insurance
It’s been a great customer service
6 de abril de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Friendly and helpful staff
24 de marzo de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good customer service
Good customer service, and is worth recommendation
8 de abril de 2026
Opinión espontánea
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Minibus policy
Took out a policy for a minibus which was £1200 but cancelled the policy well in advance before it started but the company still took £380 cancellation fee, saying the finance company paid the policy in advance hence the charges.
Be very aware when taking out a policy with them.
17 de febrero de 2026
Respuesta de XYZ Insurance
Dear Mr McNeill,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that all purchases made with XYZ Insurance Services LTD are done so with informed consent. The Compliance Call is completed with complete transparency; including your rights as a customer should your policy be cancelled at any time – this includes informing you of all non-refundable set-up fees and cancellation fees. Please note that this information is further confirmed in your Welcome Pack and is viewable on our website at any time.
XYZ Insurance Services LTD are authorised and regulated by the Financial Conduct Authority, you can therefore be assured that all fees charged are in line with both regulatory and industry standards. We can further confirm that your owed refund has been processed, this may be delayed due to the Bank Holiday period – please feel welcome to contact our Customer Services Team should you require further assistance with this.
As this policy was purchased following the provision of all required information for you to make an informed purchase, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
The person i spoke to explaind every…
The person i spoke to explaind every thing and made it so easy
1 de abril de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Everything went very smooth
Everything went very smooth. Quick quote and good price! Thanks
1 de abril de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Excellent service
Excellent service,
Very competitive price
Polite and Clear spoken communication,
18 de marzo de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Explained full cover i would…
Explained full cover i would need,customer service very good Bryan young
3 de marzo de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
I was getting the quotes from the…
I was getting the quotes from the different companies then I got a call from Shawn (XYZ insurance). He was so helpful, polite and clear whenever I had questions. When I needed to make a deal the process was quick and stress free. Everything was handled professionally, and I am happy to recommend them.
Because of price is cheap and best 😊👍🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
20 de marzo de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Very helpfull
13 de marzo de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Great quote and they were willing to…
Great quote and they were willing to give me 2 months to pay. Thanks
12 de marzo de 2026
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Some things they don't tell you when…
Some things they don't tell you when you take insurance like your excess on policy and they keep threatening to cancel insurance because they say they don't have all the documents required even though you have confirmation from customer service all documents have been received
16 de febrero de 2026
Respuesta de XYZ Insurance
Dear Mr David Watson,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that you are provided with all necessary information to make an informed decision about your purchase. On this call, you were provided with information regarding your policy excess and were afforded the opportunity to ask any questions/make any amendments to meet your requirements. The policy was purchased at your confirmation that you understood the terms of the policy and were happy to abide by them. We therefore respectfully disagree that information is withheld from our customers prior to purchase.
Your review states that you have been informed that your policy would be at risk of cancellation due to non-receipt of documentation, despite your belief that you have provided all documents required and have confirmation of their acceptance. It seems that you may have confused our courtesy automatic response system, which confirms receipt of an email, as acceptance of documentation. Upon receipt of an email, our system provides a courtesy response to inform you that your email has been received and will be viewed by an Agent – it does not confirm that any attached documents have been validated or accepted. As such, we can confirm that our Agents have viewed your emails and documents remain outstanding – should you require assistance with this, please contact our Customer Services Team.
Please also be informed that correspondence from XYZ Insurance Services LTD is not designed to be ‘threatening.’ As an intermediary, we are bound to the requirements of the insurance provider; this including the allocated time provided to be in receipt of your documentation. Our Customer Service Team make every effort to work closely with our customers to prevent cancellation of cover.
For this reason, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
Respuesta de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
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