Changing host to Xzorbix
My previous hosting was transferred to Xzorbix, without anyone telling me! Not sure whose reponsibility this was - but by the time Xzorbix contacted me to let me know, my e-mails had ceased coming through. Despite attempts by both the previous host and Luke at Xzorbox, I have lost 3-5 days worth of e-mails, annoying, but not serious. Getting to the bottom of why I had no e-mails and sorting it all out took half of my Boxing Day - but Luke was on hand to help. I am a technophobe so this was anxiety provoking for me and took me way out of my comfort zone. It has now been dealt with, except for the fact that I keep getting a pop up box (for all activity on this account) saying the security certificate isn't validated, which is annoying. Apparently I need to delete and re-enter my account, which I can't face doing - so will put up with the box for now. Depsite the incovenience, Luke has been on hand and has dealt with my queries with patience and friendliness.
Respuesta de Xzorbix LTD
Hello Viv,
Thank you for the feedback. I appreciate that the migration didn't go as well as expected and I believe failings happened on both parts as far as us and the old host were concerned.
As you're aware I really care about our customers as you've seen from the extent of how far I will go to assist anybody in need.
I hope that we can have a longing business relationship despite these slight hiccups.
All the best!
- Luke
