Dear Mohamed Askar,
Thank you for your feedback. Yanre is committed to providing high-quality products and services and would like to clarify the situation regarding your orders.
Your first order, placed on October 18, 2022, was produced and shipped promptly. You received the goods as scheduled in December 2022. Following this, you placed a second order with us, demonstrating initial satisfaction with our products.
Unfortunately, the second order was put on hold and did not proceed as planned. We understand that as a middleman, you may have had additional expectations, and we regret any inconvenience this may have caused.
We take pride in our commitment to quality and customer satisfaction, and we regret any misunderstanding that may have arisen.
Best regards,
Yanre Fitness Team