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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Yao secrets, de producten zijn prima. Helaas begin er niet aan je krijgt ongevraagd bestellingen thuis. Elke maand sturen ze automatisch producten af en halen het geld via paypal van je rekening af. I... Ver más

Valorada con 5 estrellas sobre 5

I have a subscription to the shampoo bars. It has been the best product for my hair type - fine, straight, asian hair. I find my scalp health is better and my hair is much healthier with less breakage... Ver más

Valorada con 5 estrellas sobre 5

Where have these fermented rice water bars been all my life?! Just a quick lather transforms my dry, frizzy coils with each wash. Now I flaunt the softest, bounciest curls that gleam with health thank... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yao's shampoo and conditioner bars are a game-changer! Since switching, my hair has never been softer or shinier. These eco-friendly bars gently cleanse, nourish, and last for 100 washes. Say goodbye... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Yao Secret is dedicated to improving and maintaining healthy hair by way of cultural tradition. Inspired by the Red Yao Tribe, bringing you handcrafted natural hair care products made with ritually-prepared rice water in the Longji Rice Terraces.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

168 opiniones

5 estrellas
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3,9

Todas las opiniones

(168)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I've been using Yao Secret bars for a…

I've been using Yao Secret bars for a couple of weeks now and I'm pretty impressed with my results so far! I have medium-length combination hair that tends to get oily at the roots and dry at the ends since I colour it often.

Since switching to the bars I feel like my scalp is more balanced, it feels moisturized, but neither too dry nor too oily. I wish I hadn't put off using bars for so long, they're actually much simpler to use than I thought they would be, plus it's helping me fulfil my resolution to become more sustainable.

21 de octubre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for sharing your experience with us, Lina! We're excited to know that you like the bars!

Valorada con 1 estrellas sobre 5

Worthless product

Worthless product. The shampoo and conditioner bars do t lather, so it takes an impossible amount of time just trying to get something to distribute through the hair. Since it’s not liquid and doesn’t create a lather, it only affects the few strands it can get to. Customer service never responded to my inquiry. Very expensive product and definitely not worth the fight in the shower with every use. Save your money.

11 de octubre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Hi there,

We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about your experience. Your satisfaction is important to us, and we want to address your concerns.

We're sorry that you found our shampoo and conditioner bars challenging to use. While our bars are designed to be different from traditional liquid products, we understand that they may not suit everyone's preferences. We appreciate your feedback regarding the lathering process, and we'll certainly take it into consideration as we continually work to improve our products.

We highly value your feedback as it helps us enhance our products and customer service. To assist you further, please provide us with the details of your inquiry, or if you'd prefer, you can reach out to us directly at support@yaosecret.com. We want to ensure your concerns are addressed as quickly as possible.

We understand that your experience has not met your expectations, and we truly value your input. Your feedback is essential in helping us enhance our products and customer service.

Valorada con 3 estrellas sobre 5

Not that durable

The bar was surprisingly small. It did feel very good and I love all about it, however just after 2 weeks it broke in half and is visibly smaller. I wash my hair twice a week. I can’t afford to continue buying this one.

25 de octubre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Hi there,

Thank you for taking the time to share your experience with our product. We're delighted to hear that you enjoyed the initial use of the bar and appreciate your kind words.

We're sorry to learn that it broke after just two weeks. Our bars are indeed designed to last much longer. We recommend a few tips to ensure the longevity of the bar:

1. Keep it dry: After each use, allow the bar to air dry or store it in a dry area. Excessive moisture can lead to faster wear.

2. Use less: Our bars are concentrated, so a little goes a long way. You might not need as much product as you think.

3. Proper storage: Consider using a soap dish or container designed for shampoo bars to keep it safe between uses.

We also encourage you to watch our hair-washing tutorial, which provides useful guidance on how to make the most of our bars. https://www.youtube.com/watch?v=ipSmZF04J3A

If you have further questions or need assistance, please don't hesitate to reach out to our customer support team at support@yaosecret.com. We're here to help and ensure you have the best experience with our products.

Thank you for giving Yao Secret a try, and we hope these suggestions help you make the most of your purchase.

Valorada con 4 estrellas sobre 5

De shampoo vind ik wel fijn,de…

De shampoo vind ik wel fijn,de condioner iets minder.Mijn haar spoest er erg van.Maar mijn haar groeit echt niet sneller maar ik vind het fijn dat er geen rotzooi inzit,daarom blijf ik deze gebruiken.Ik wou dat ik zo,n haar had als die meiden op dat filmpje.

24 de octubre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Beste Els,

Dank je wel voor het delen van je ervaring met onze shampoo en conditioner bars. We waarderen je eerlijke feedback en zijn blij om te horen dat je tevreden bent met de shampoo.

We begrijpen dat de conditioner mogelijk niet helemaal aan je verwachtingen voldoet. Iedereen heeft verschillende haartypes en voorkeuren, dus het effect kan variëren. Het is geweldig om te horen dat je onze producten blijft gebruiken vanwege de natuurlijke ingrediënten die we gebruiken. Gezonde producten zonder onnodige chemicaliën zijn belangrijk voor ons.

Wat betreft haargroei, dit is inderdaad een complex proces en kan van persoon tot persoon verschillen. Het is geweldig dat je waarde hecht aan producten zonder schadelijke ingrediënten, dat is een belangrijke stap naar gezonder haar.

We begrijpen je wens om hetzelfde prachtige haar te hebben als de meiden in het filmpje. Onthoud dat haartypes uniek zijn, en onze producten zijn ontworpen om je haar op zijn best te laten zijn.

Als je nog vragen hebt of meer advies nodig hebt over onze producten, aarzel dan niet om contact met ons op te nemen. We staan altijd klaar om te helpen.

Bedankt dat je voor Yao Secret hebt gekozen, en we hopen dat onze producten je haarverzorgingsroutine blijven verbeteren.

Valorada con 5 estrellas sobre 5

Positiv beeindruckt! Klare Empfehlung

Hab gedacht, dass es ein Schuss in den Ofen wird, aber wurde eines besseren belehrt!! Haare normal kämmbar trotz harten Wassers, nicht beschwert und schmierig durch conditioner, seidig und fest. Einfach angenehm anzufassen. Neutraler Geruch nach dem waschen. Klare Empfehlung von mir. Ich hoffe, man kann es noch lange kaufen!

30 de septiembre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben! Wir freuen uns riesig, dass dir die Riegel gefallen!

Valorada con 5 estrellas sobre 5

I've got 4C afrio hair and most…

I've got 4C afrio hair and most shampoos are way too harsh. But these bars? So gentle and nourishing on my coils.

The conditioner bar melted right through my kinks for easy detangling. And my curls were bouncy and defined after, not dried out.

I'm telling you, my hair was happy! The shampoo cleaned without stripping and the conditioner had that good slip.

These bars are a win for 4C naturals needing gentle care. My coils love them so these bars are sticking around!

28 de septiembre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for sharing your experience with us! We're excited to know that you like the bars!

Valorada con 3 estrellas sobre 5

Rice shampoo is not a secret to their long hair

Shampoo can be good, and its composition may be natural. But I would like to add some criticism about the advertising when they show long-haired women from Longji, China washing their hair in rice water or using rice shampoo. Many women, when watching this advertisement, think, 'So that's the secret to their thick and long hair - rice shampoo!' But one should not give such hope to women dreaming of growing long hair... because the secret to the longest hair in women of this tribe simply lies in their DNA, as Mother Nature genetically endowed them with a long anagen phase. This hair growth stage allows them to grow to a certain length. For some, this phase is genetically short, and for others, it's long. Apparently, for these women from this village, there is a prolonged anagen growth phase, but it has nothing to do with the use of rice shampoo. So stop misleading people.

***********

Shampoo kann zwar gut sein und aus natürlichen Inhaltsstoffen bestehen, aber ich möchte einige Kritik an der Werbung anbringen, wenn sie Frauen mit langen Haaren aus Longji, China zeigt, die ihre Haare in Reiswasser waschen oder Reisshampoo verwenden. Viele Frauen denken, wenn sie diese Werbung sehen: "Das Geheimnis ihrer dicken und langen Haare liegt also im Reisshampoo!" Aber man sollte Frauen, die davon träumen, lange Haare wachsen zu lassen, keine solche Hoffnung geben ... denn das Geheimnis der längsten Haare bei Frauen dieses Stammes liegt einfach in ihrer DNA, denn die Natur hat sie genetisch mit einer langen Anagen-Phase ausgestattet. Diese Wachstumsphase der Haare ermöglicht es ihnen, bis zu einer bestimmten Länge zu wachsen. Bei einigen Menschen ist diese Phase genetisch kurz, bei anderen lang. Bei den Frauen dieses Dorfes scheint es offensichtlich eine lange Anagen-Wachstumsphase zu geben, aber das hat nichts mit der Verwendung von Reisshampoo zu tun. Also hört auf, die Leute in die Irre zu führen.

27 de septiembre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you for sharing your thoughts and concerns regarding our advertising and the association with Longji women and their beautiful hair.

We appreciate your perspective and want to clarify that our intention has always been to celebrate the traditions and natural ingredients from Longji. We aim to highlight the potential benefits it can offer to the hair.

We understand the importance of being transparent and accurate in our advertising. While it's true that genetics play a significant role in hair growth, we believe in the power of natural ingredients to support and nourish hair health.

Our aim is not to mislead but to promote a natural and sustainable approach to hair care. We always strive to provide authentic and reliable information to our customers.

If you have any further questions or concerns, we'd be more than happy to address them. We value your feedback and appreciate your time in sharing your thoughts.

Valorada con 5 estrellas sobre 5

Game changer

Game changer

I love these little bars - compact and mighty! I’ve been using them for a few weeks now and my hair is silky, shiny and feels so healthy. Thank you Yao Secret for making these ❤️

I have used ‘fancy brand’ shampoos in my quest for the best! My hair can be greasy at the roots and drier at the ends - its fine, long, coloured red.

These bars have knocked the fancy brands out the park - converted

Shampoo bar lathers beautifully- i rub it on my hand until lather turns more creamy then massage that into my hair.

The conditioner turns into a lovely milky fluid, i rub the bar through my ends and run my hands through the lengths

Results are shiny healthy silky hair - love

23 de septiembre de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you so much for sharing your experience with us! We are super glad that you love the bars!

Valorada con 5 estrellas sobre 5

Good products

I've been wanting to try fermented rice water on my hair for a long time. I tried making it myself but that didn't go too well... So I was happy to discover Yao Secret. Finally an easy to use solution that ships from the EU.

Shipping was a little slow (10 days in the EU) but still within an acceptable rate.

The products seem amazing. I got a rice water shampoo bar + conditioner bar combo. Both products came with a foaming net / storage bag which I was pleased to discover! This is a small addition that still changes the game so much, I wish all solid shampoo manufacturers did the same.

The shampoo bar lathered very nicely with the net and my hair felt clean afterwards. For the conditioner, I didn't find the net as useful because it's less foamy, so I just took it out of the bag to get enough of the conditioner. It still worked way better than most solid conditioners I've tried. My hair felt soft and easy to comb through afterwards.

I'm excited to see how they will work for my hair in the long run. Definitely going to order again in the future.

24 de agosto de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for sharing your experience with us! We're excited to know that you like the bars!

Valorada con 5 estrellas sobre 5

Amazing Amazing Amazing!!

The delivery was super quick within 3-4 days I already got the package.I'm using the bars for almost a month now and they are working really well for my hair I really love them my hair feels so nice and soft, I was searching for a liquid shampoo alternative a
and I am really happy that I found these. At first you kinda need to get used to the bar because its obviously very different than liquid shampoo but once you have the hang of it its pretty simple. I would really recommend buying them and I will definitely stick to these from now on.

31 de julio de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for sharing your experience with us!

Valorada con 5 estrellas sobre 5

I'm delighted to share my experience…

I'm delighted to share my experience with the solid bar shampoo! What truly impressed me was how amazing it worked on my hair. Not only did it leave my hair soft and shiny, but it also felt incredibly nourished and healthy. The convenience of using a solid bar was a game-changer for me, and I appreciate the eco-friendly approach it offers. Overall, I'm truly thrilled with the results and can confidently say that this product has become an essential part of my hair care routine.

30 de julio de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for sharing your experience with us! We're excited to know that you like the bars!

Valorada con 4 estrellas sobre 5

Tried this on black, naturally curly hair.

My husband bought me these products after making rice-water myself at home. This review is on black hair - natural, curly. The shampoo worked great, my hair and scalp looked and felt clean, without drying my hair. The conditioner made my hair as soft as I can remember it ever being, and after rinsing - my curls were very defined. I'm pleasantly surprised! Will order again.

24 de junio de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for sharing your feedback with us!

Valorada con 5 estrellas sobre 5

New fan reporting

Was gifted a set of the shampoo and conditioner bar from a friend who's a fan. Was quite skeptical but seeing her hair getting smoother and shinier got me curious about them. This is my first time using a shampoo bar and I must say it does take a while getting used to. The results - exactly what I was told! My hair is considered frizzy and after using the bars for a week I can feel my hair getting smoother and become more manageable. I also like the very mild nature scent of the bar - very refreshing and rejuvenating. Go green products! I actually think I might be a convert now LOL.

3 de mayo de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you for sharing your feedback with us, James!

Valorada con 5 estrellas sobre 5

Best customer service!

Unfortunately my package got stuck, so I e-mailed their customer service and they sent me a new one within a couple of days! Also love the products, have been using them for a while now and I will definitely order here again :)

20 de febrero de 2023
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Respuesta de Yao Secret

Thank you so much for your feedback, Stephanie!

Valorada con 1 estrellas sobre 5

Not worth the money or the hype

I had hight expectations after a friend recommended the products and reading reviews. I followed the instructions as described when using the bars. My hair did not feel or look better after washing it a few times with the bars. I thought maybe it would get better after a week or two, but no. My hair felt stiff, flat and not soft or fluffy. I do not think this fits oily scalp and thin hair. I wanted to return the products as it was waste of money, but you don't get a full refund, as they deduct a small percentage fee and for sending costs.

31 de marzo de 2023
Opinión espontánea
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Respuesta de Yao Secret

Hi there,

We're sorry to hear that our Yao Secret rice water shampoo and conditioner bars did not meet your expectations. As a brand, we strive to create hair care products that provide our customers with the best possible results, and we apologize that you did not experience the same.

We understand that everyone's hair is unique, and what may work for one person may not work for another. We appreciate your feedback and would like to offer some tips to get the most out of our products. For oily scalps and thin hair, we recommend using a clarifying shampoo once a week to remove any buildup. We also suggest using our conditioner bars sparingly, focusing mainly on the ends of your hair to prevent weighing it down.

Regarding our refund policy, we do have a small percentage fee and a shipping cost deduction for returns, as we believe in providing our customers with quality products at a fair price. However, we do offer a 30-day satisfaction guarantee and are happy to work with you to find a solution that works for you.

Thank you for taking the time to share your thoughts with us, and we hope to have the opportunity to make it right for you.

Best regards,

Yao Secret Team

Valorada con 1 estrellas sobre 5

not for me

not for me, absolutely rubbish, after washing my hair with the soap my hair was dry like straws, couldnt even brush it, had to wash again with my normal shampoo, waste of money. will be nice if i can return it and get my refund

1 de abril de 2023
Opinión espontánea
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Respuesta de Yao Secret

We deeply apologize for your unpleasant hair wash experience and we'll continue to improve the quality of our bars.

Valorada con 3 estrellas sobre 5

Good product, but not plastic free packaging

I like both the shampoo and the conditioner. However, I was very disappointed that the bars are wrapped in plastic, and the foaming net which comes with the bar is made of synthetic, so therefore I can't give more than three stars. One of the main reasons for using shampoo and conditioner in a solid form is to avoid plastic. And if I buy the product again I will get another foaming net - what am I supposed to do with the one I already have - throw it away? There are other suppliers on the market who offer 100% plastic-free purchases, so I hope Yao Secret will also consider it.

15 de febrero de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for liking our bars! As for the wrapping and foaming nets, they are also necessary for hygienic reasons. We care about the environment as much as you do, and our team have already come up with a better solution. For our next batch of products, all the plastic things(packaging, wrapping, foaming nets) will be made of biodegradable materials. Please stay tuned for our 100% plastic-free products with the same hair care experience!

Valorada con 5 estrellas sobre 5

The shampoo and conditioner are making…

The shampoo and conditioner are making my hair flawless! They make my hair feel better, silkier and stronger just after one use. Definitely beats any other products have tried. My order also got stuck during the delivery but they sent me a new one. Totally recommend!

15 de marzo de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for your feedback! We're excited to know that your hair is getting better!

Valorada con 5 estrellas sobre 5

Wow what a product

Wow what a product. It has actually saved my hair and I'm finally able to grow it out again. I have also started buying this for my family and friends.

The customer service is also great. My mail got lost on the way here and I got helped very fast and replaced my products without an issue.

Try it

5 de marzo de 2023
Opinión espontánea
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Respuesta de Yao Secret

Thank you very much for your feedback! We're excited to know that you like the bars!

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