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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've tried toothpaste and I fell in love with it! Love the premium packaging and all natural ingredients my now goto toothpaste!

Valorada con 1 estrellas sobre 5

I have placed order without reading reviews, my bad, I am extremely disappointed too. No products, no money back. I have tried to contact them over the phone (mobile is switched off) , on several diff... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Super tolle Produkte, hochwertige und reine Inhaltsstoffe, die man so wohl äußerlich als auch innerlich verwendet kann. Sie fühlen sich sehr angenehm auf der Haut und man sieht sofort wie sich die Ha... Ver más

Valorada con 3 estrellas sobre 5

Unfortunately, not for the first time, there were problems completing the purchase. The system did not allow payment, it kept asking for a selection of the shipping options, although there was no way... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza
  2. Tienda de artículos de belleza
  3. Tienda de vitaminas y suplementos
  4. Programa de bienestar

Sobre You&Oil

Escrito por la empresa

Hey there! We love skin, the planet, happy people and communities. Nature is the essence behind all of our products. Our formulas and ingredients are 100% natural & vegan. using only the power of plants. We bridge the gap between emotional and physical well-being in a way that is environmentally responsible, holistic, and – most of all – puts your health first! In our very own labs, we produce transformative organic essential oils, food supplements, and CBD-based creams. We develop these products to heal, improve wellness and empower you and your kids through the goodness of the ingredients we use. We want our products to be accessible for everyone. Therefore, we make them inclusive, appropriate for all ages, and cruelty-free!

Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(85)

1 opinión en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

ITEM MISSING - No communication at all

I recently ordered a box full of products (including baby oils, essential oil blends, toothpastes) and I got short of one product. Nobody replied to my emails and reminders, could not fill in the form on their website. DO NOT ORDER, do not recommend. The customer care is non-existent. Not worth your money.

22 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cela fait 10jours que j'ai passé la…

Cela fait 10jours que j'ai passé la commande, je n'ai toujours rien reçu, je n'ai même pas de mail de confirmation de commande, je n'ai même pas de numéro de commande! Par contre l'argent à bien été prélevé ! C'est une arnaque ce site! Je suis évidemment sans réponse de mes mails envoyé au service contact.

6 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy eshop process with speedy…

Easy eshop process with speedy delivery. Lovely body scrub and face scrub, gentle but effective, leaving my skin smooth and soft. I love the body balm, smells divine and really moisturising for the winter days. Will be buying again!

27 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good

Hi, so i read previous reviews and was afraid to order, but tried anyway (just one small item). And to my surprise everything was really fast, i got my item, looks really good. Will try out and definately order more if i like it.

24 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products and quick delivery

I recently indulged in a few products from You&Oil, and I'm happy with the experience. The products exceeded my expectations, offering exceptional quality and leaving my skin radiant and pampered. I was pleasantly surprised by the fast delivery, showcasing the brand's commitment to customer satisfaction. Highly recommend!

3 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam!

Skam! They pretend to give me my money back since October but it never came. This after I waited two months for my products. I was stupid enough to not read on trust pilot before I ordered.

29 de noviembre de 2023
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

Hei Julia,

We are very sorry for the negative experience in our store. We are willing to solve the problem, so please contact us by email at shop@youandoil.eu with your order number. We promise to rectify the situation in your favor.

Kind regards,
YouAndOil team

Valorada con 1 estrellas sobre 5

Scam company! Beware!

Like a number of other customers, I should have read the reviews first as I have had the same experience: this company is a scam. I ordered over two months ago as I really like their products and couldn’t find them in the UK. What a mistake. I have emailed, called, reached out on instagram all to no avail. This is a scam! My money was taken and an invoice sent. I’m absolutely disgusted at this company.

Update: they blocked me from instagram when I tried to comment on their pages to ask someone to get back to me with regards to my order!

9 de noviembre de 2023
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

Hei Lindsay,

We are very sorry for the negative experience in our store. We are willing to solve the problem, so please contact us by email at shop@youandoil.eu with your order number. We promise to rectify the situation in your favor.

Kind regards,
YouAndOil team

Valorada con 1 estrellas sobre 5

DON'T WASTE YOUR MONEY!

Purchased their CBD ointment in a brick & mortar store in the UK. Turns out: it's one of the only things I've found that helps with my eczema flare ups. Which usually crops up during extremely stressful times.

When I ran out, naturally I went to repurchase the item. However, it's no longer stocked in stores here in the UK, from what I could tell.

Managed to track the item down online (on their EU website). I was a little apprehensive of purchasing from the site, I should have trusted my gut. Also, I should have looked into the company before purchasing anything. That was my mistake.

However, as many eczema sufferers out there know; once you find something that actually works & helps to clear up the flare ups...you'll do whatever you can to find the product/remedy again & make sure you have at least one of it to hand, just incase of another flare up down the line.

Especially if you've dealt with topical steroid withdrawal in the past.

Finding a product that is not only steroid free, but also helps clear up and subdue flare ups; something that actually works, & helps to keep eczema in a state of remission is rare.

Made an actual order in December 2022. I never recieved any sort of shipping confirmation like the website said I would.

They took the payment. Yet, I never received my actual bloody order. Never received the few tubes of CBD ointment that I ordered on December 25th 2022.

Reached out via email multiple times over the past year - no response whatsoever.

Reached out over Instagram DM's & all I received was multiple automated responses. With the exception of one message saying 'sorry you haven't received your order'.

When I tried to follow up & ask them to to actually rectify the issue; again more automated responses ensued.

I commented on their Instagram posts to enquire about my order & then to warn others to not buy from the company after I was continuously ignored. They started deleting my comments.

They're not only deleting my comments, but also deleting comments from other customers they've scammed.

Please, please, please do not make the same mistake I did. Please don't waste any money on this shady company.

It's not worth the money, time or extra unnecessary stress.

Honestly, if I could give zero stars: I most definitely would.

UPDATE: I contacted the company via the email they provided, on 23 Apr 2024 after they replied to my review above. At the time of writing this update (3rd May 2024), I still haven't received a single response via email.

No one reached out to resolve my issue as they claimed they would. They haven't taken my concerns seriously, and the company most definitely have not resolved the issue promptly as they said they would.

NO REFUND HAS BEEN ISSUED!

THE PRODUCTS I ORDERED BACK IN 2022 STILL HAVEN'T BEEN DELIVERED!

NOTHING HAS BEEN RECITIFED!

IT'S ALL JUST MEANINGLESS WORDS AND MEDIA TRAINING WITH THESE PEOPLE!

STEER CLEAR!

DO NOT GIVE THEM YOUR MONEY!

25 de diciembre de 2022
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

Dear Customer,

We are deeply sorry to hear about the challenges you've faced with your recent purchase of our CBD ointment. Your experience is not reflective of the standard of service we strive to uphold, and we sincerely apologize for any inconvenience caused.

Firstly, we want to express our gratitude for sharing your journey with us and highlighting the positive impact our product had on your eczema flare-ups. We understand how important it is to find reliable solutions, especially when dealing with sensitive skin conditions like eczema.

Regarding your order placed in December 2022, we are truly disappointed to learn that it did not reach you despite being processed. This falls far below the level of service we aim to provide, and we understand your frustration.

We want to assure you that we take your concerns seriously and are committed to resolving this matter promptly. Please accept our sincerest apologies for the lack of response to your emails and Instagram messages. This is unacceptable, and we are actively working to rectify the situation.

To expedite the resolution process, please provide us with your order details via email at shop@youandoil.eu. Our dedicated team will prioritize your case and ensure that you receive the assistance you deserve within the next 24 hours.

Once again, we extend our deepest apologies for the inconvenience caused and assure you that we are taking immediate steps to address the issues you've encountered.

Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to make things right.

Warm regards,
YouAndOil Team

Valorada con 1 estrellas sobre 5

Do not buy from this website

I have placed order without reading reviews, my bad, I am extremely disappointed too. No products, no money back. I have tried to contact them over the phone (mobile is switched off) , on several different emails (no answer) on Instagram profile, no luck there either. Extremely unprofessional, no customer service what so ever. Please do not place orders on this website to avoid loosing money !!!

5 de septiembre de 2023
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

Hello Iwona,

We're truly sorry to hear about your recent experience at our store. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered. Please reach out to us via email at shop@youandoil.eu with your order number, and our team will swiftly assist you within 24 hours.

Warm regards,
The YouAndOil Team

Valorada con 1 estrellas sobre 5

Incredibly disappointed

Incredibly disappointed. They did not deliver my order and did not refund me. Have not responded to any of my emails, nor the direct ones, neither the one’s through their website. Horrible customer service. Lost my money :(

1 de diciembre de 2022
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

Hi Kristina,

We're genuinely sorry for any inconvenience you've faced during your recent visit to our store. Your feedback is incredibly important to us, and we're eager to make things right. Please don't hesitate to contact us via email at shop@youandoil.eu along with your order number. Our dedicated team will prioritize your query and respond promptly within 24 hours.

Best regards,
The YouAndOil Team

Valorada con 1 estrellas sobre 5

Unfortunately 0 stars but if I am not…

Unfortunately 0 stars but if I am not pressing on that then I can’t write the comment. Just be very careful if you decide to order products from this company. I made an order the money was withdrawn, I didn’t receive products. After 2 weeks still was no information at all regarding the delivery. I write to the support service, no one answers. I tried to call to the shop no one answer too. I send few emails nothing. I texted on instagram finally they replied that they did the refund because the products not in stock.
Unfortunately I never received the money back and I never received the order 🥹
I tried again to text on instagram and this time it’s completely silent 🤫 no one replied to me anymore.
I can’t believe that they can behave like that.

16 de noviembre de 2022
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

Dear Ausma,

We are sincerely sorry to hear about the incredibly disappointing experience you've had with our company. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration caused.

First and foremost, we want to extend our sincerest apologies for the lack of communication and the failure to fulfill your order. This is not the level of service we aspire to deliver, and we understand the frustration of not receiving the products you've paid for.

It's disheartening to learn that despite reaching out through various channels, including Instagram and email, you did not receive the assistance you deserved. We recognize the importance of responsive customer support, and we failed to meet that expectation in your case.

Regarding the refund for the out-of-stock items, we are truly sorry for any delay or confusion in processing it. Your trust in us is of the utmost importance, and we deeply regret any inconvenience caused by the delay in refunding your payment.

Please know that we take your concerns very seriously, and we are committed to resolving this matter promptly. To expedite the resolution process, please contact us directly via email at shop@youandoil.eu with your order details. Our team will prioritize your case and work diligently to provide you with a satisfactory solution.

Once again, we apologize for falling short of your expectations and for any frustration this situation has caused. Rest assured, we are taking immediate steps to address the issues you've encountered and ensure that they do not happen again in the future.

Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to make things right.

Warm regards,
YouAndOil Team

Valorada con 5 estrellas sobre 5

CBD skincare line is FANTASTIC!!!!! A treat for damaged skin

I don't write reviews usually, but OMG with the CBD line I just had to.

I am a fairly new user of CBD products, but these ones are just the best of THE BEST. You can just feel the cream working on your skin. It really has helped with my prescription tretinoin dryness and irritation and just gives you an otherworldly glow and evenness when you wake up.

Huge congrats to the formulators who came up with these solutions. You have made my skin better.

Skin Repair Cream...ABSOLUTELY.

16 de octubre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Love these oils

Love these oils. Communication with customers should be improved. I didn’t get the order confirmation though. I sent an email to customer service about the issue but no one replied to me. I did get the products though.

26 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware

Beware. I made an order, the money was withdrawn, no one sent the order to me. I write to the support service, no one answers, I have already written 5 letters, I tried to call the number indicated on the site, but it does not exist. I wrote to the bank to return the money for the purchase, as the goods did not arrive and were not sent. The saddest experience. It's the first time with me.As a result, after 3 weeks, my order was sent to me. But I won't order anything from this site again. No one has responded to my ton of emails. After applying to the bank for a refund, they sent me an order. Be very careful and do not order anything from them.

5 de julio de 2022
Opinión espontánea
Logotipo de You&Oil

Respuesta de You&Oil

We sincerely apologize for the inconvenience and frustration you've experienced with your order. This is not the level of service we strive to provide, and we understand the impact it has had on your experience.

We're sorry for the lack of response to your emails and the difficulty in reaching us via phone. Your concerns are valid, and we're committed to addressing them promptly.

If you're still experiencing issues or have any further questions, please contact us directly via email at shop@yousndoil.eu with your order details. Our team will prioritize your case and ensure that your concerns are addressed promptly.

Once again, we apologize for the inconvenience and appreciate your patience and understanding. We value your business and hope to have the opportunity to regain your trust in the future.

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