Your Baby Scan - Widnes Opiniones 39

Respuesta de Your Baby Scan - Widnes

27 dic 2023

Hi Emma, it's absolutely wonderful to hear that you've had positive experiences with Your Baby Scan! We understand how emotional and nerve-wracking scan days can be, especially when things haven't always gone as smoothly as one would hope. It's heartening to know that our staff has been able to provide you with comfort and reassurance, ensuring that you never feel rushed during such an important time.

Your kind words mean the world to us, and we're grateful for the opportunity to be a part of your journey. We're looking forward to possibly seeing you again for another scan before your bundle of joy arrives! Remember, we're here for you every step of the way. Wishing you all the best and a smooth sailing ahead! 😊

Respuesta de Your Baby Scan - Widnes

27 dic 2023

Hi Claire,

It's absolutely wonderful to hear that you've had such fantastic experiences with us at Your Baby Scan, not just once, but during two very special times in your life! We're over the moon knowing that our friendly staff and clean, welcoming environment have contributed to your positive experiences.

Our sonographers love what they do, and we're thrilled to hear that their thoroughness and ability to explain everything clearly made your visits even more special. Thank you for your high recommendation – it means the world to us.

We're here for you and your growing family, and we can't wait to see you again for future scans. Wishing you all the best on this beautiful journey of parenthood!

Warmest regards,
The Your Baby Scan Team 😊

Respuesta de Your Baby Scan - Widnes

27 dic 2023

Hello there! It warms our hearts to receive such a glowing review of Your Baby Scan. 🥰 We're absolutely delighted to hear that your experience with us was the best one yet during such a special time in your life!

Knowing that you found our services to be thorough, patient, and reasonably priced is incredibly rewarding. Our sonographers genuinely care about providing the best experience possible, and it's so encouraging to hear that their efforts have made such a positive impact on your journey.

We can't wait to welcome you back for more precious memories. Thank you for choosing us and for sharing your lovely experience. Wishing you all the best with your pregnancy, and we're here whenever you need us! ❤️

Respuesta de Your Baby Scan - Widnes

27 dic 2023

Thank you so much for choosing Your Baby Scan, Jen! We are thrilled to hear that you had a lovely experience with us. We understand that pregnancy can be a mix of emotions, and we are delighted to have been a part of your journey in providing a positive and reassuring experience. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We are here to help and support you every step of the way. Wishing you all the best on this wonderful journey!

Respuesta de Your Baby Scan - Widnes

16 oct 2023

Thank you so much for your review, Ashleigh! We are so pleased to hear that you had a positive experience at Your Baby Scan. It is always great to hear when our customers feel supported, and our sonographers have done a wonderful job in making sure you felt reassured and at ease.
Your kind words are greatly appreciated, and we are glad that we could provide you with a great experience. We look forward to seeing you again in the future!

Respuesta de Your Baby Scan - Widnes

16 oct 2023

Thank you so much for your kind review, Katie! We are so pleased to hear that you felt welcomed and relaxed during your visit to our scan centre. Our staff take great pride in making sure that our patients always have a positive experience with us, so we are delighted that you felt this way.
We value your feedback and we are thrilled that you had such a great experience with us. We look forward to seeing you again soon for future appointments.

Respuesta de Your Baby Scan - Widnes

16 oct 2023

Thank you for your wonderful review, EJ! We are so happy to hear that you had a great experience with us at Your Baby Scan. Our friendly and welcoming staff strive to make each visit special and provide an enjoyable experience for our customers.

We are delighted that you had a positive experience and we thank you for taking the time to share your feedback. We look forward to seeing you again soon!

Respuesta de Your Baby Scan - Widnes

13 ago 2023

Thank you so much for your lovely review, glad that the team in Widnes looked after you x x

Respuesta de Your Baby Scan - Widnes

12 abr 2023

Thanks for your review, so glad that you had a lovely experience. Hope to see you again soon x x

Respuesta de Your Baby Scan - Widnes

13 mar 2023

Good morning Hayley, thank you for your feedback and review.

I would like to assure you that all of our staff receive both formal training (including from SANDs) and on the job training in handling difficult and sensitive situations.

When looking into what happened I was met with notes and an account from the team in the clinic during your visit that your behaviour was abrupt from the point of entering the clinic including the clinic which included refusing to complete your consent form initially.

When the scan had finished both of our staff in clinic tell me you were dismissive and did not want to listen to what they were trying to explain to you (both in the room and outside). This included leaving the scan room before the Sonographer had finished. Our systems in clinic have a digital mechanism that the Sonographer can notify the reception of any referral that is required once she has finished explaining, so that they are prepared to support you in the best way possible (a mechanism no other clinic has, and was put in place to provide better support when patients leave the room), and in our Widnes clinic specifically the Sonographer would leave the room before you to ensure there is a suitable private space for you. As you weren’t willing to allow the Sonographer to finish, the receptionist was surprised with you coming out of the room first. Whilst it may have come across insensitive of the receptionist asking if everything was ok, it was because our processes hadn’t been given the chance to complete as normal and therefore she hadn’t been notified of the need for referral and the Sonographer hadn’t come out of the room first.

I apologise if you found the information that we did manage to provide or that you interpreted to be unclear. Unfortunately we aren’t allowed to diagnose conditions as we do not employ any doctors at our clinics. The place for a diagnosis to take place is at the hospital where doctors are available to review any findings and diagnosis, so our process is to refer, providing a clinical report of our observations, so that they can confirm and make a diagnosis. We can and do tell patients when we think something isn’t right and will explain why, but we cannot provide a clinical diagnosis. You will hear language like “this looks like” or “in my opinion” and that “we need to refer you to your clinical care team”.

When checking the CCTV in our clinic, your behaviour and the series of event as they took place corroborated our staff’s version of events. Whilst we take onboard criticism and complaints where it’s due (and you will see this reflected in responses to other negative feedback), I feel they did their best to handle your behaviour at the time. We will review our training on handling abrupt behaviour in the clinic so that everyone can have a better experience.

This is not the feedback we receive about the staff in our clinics and in particular the Sonographer that we have in our Widnes clinic. We have received fair criticism about the Sonographer in our Crewe clinic which resulted in a change of staff there recently to improve this. At the same time as reading your review I received feedback from another patient with completely the opposite feedback, thanking us for how the same team handled and supported them in a difficult situation.

Again, I thank you for taking the time to provide feedback and I wish you and your partner the very best for the future.