Very poor experience
Very poor experience. I was sent three different discount codes for increasing amounts (10%, 15%, 20%), none of which actually worked. I ordered (at full price) on 15th March, with a quoted delivery time of 5-6 days. Did not receive any order confirmation. They emailed me on 17th March with an order number to ask me to confirm what I had ordered. I emailed on 21st March to chase up dispatch and was informed that they had no record of my order. They finally located my order on 1st April and confirmed dispatch then. It arrived on 7th April. Apparently I will be receiving a 20% refund for the discount code which did not work, but I have yet to receive this.
All emails from the company are clearly AI generated (excessively verbose and largely nonsensical).
The product itself seems good and my son wants me to give 5 stars for that, but they really need to work on their communication and logistics. I would not recommend, or order again.