Yovalighting Opiniones 13

Respuesta de Yovalighting

3 abr 2026

Hi Tiger,

We’re truly sorry to hear about your experience — this is not the standard we aim to deliver.

First, regarding the material:
Our chandeliers are crafted based on the specifications listed at the time of purchase. If there is any discrepancy between what was advertised and what you received, we take that very seriously and would like to investigate immediately.

Second, about the delivery time:
Your order was a made-to-order piece, which typically involves a production period before shipping. That said, we understand how frustrating delays can be, and we apologize if the timeline was not communicated clearly enough.

Most importantly — we want to make this right.
Please contact us directly at support@yovalighting.com
with your order details and photos of the item received. Our team will review this case as a priority and offer a proper solution.

We also invite you to view some of our completed installations here:
https://yovalighting.com/pages/inspirational-gallery

These reflect the level of quality and finish we consistently deliver.

We stand behind our products and service, and we appreciate the opportunity to resolve this properly for you.

Best regards,
Yovalighting Team

Respuesta de Yovalighting

3 abr 2026

Hi Lynn,

We’re very sorry to read this — and we take your concerns seriously.

First, we want to clarify that we do not ignore or “ghost” our customers.
If you did not receive a response, it’s likely that your message did not reach us or was filtered. We always respond to after-sales inquiries and support our customers through resolution.

Regarding the product:
What you described (frayed wiring and missing parts) is not acceptable and does not reflect our quality standards. Every fixture is inspected before shipment, so we would like to investigate what may have gone wrong in this case.

We would really appreciate the opportunity to resolve this properly for you.
Please contact us directly at support@yovalighting.com
with your order details and photos of the issue. We will prioritize your case and arrange a solution — whether that means sending replacement parts, a full replacement, or another appropriate resolution.

For reference, you can also view some of our completed projects here:
https://yovalighting.com/pages/inspirational-gallery

This reflects the level of quality we consistently aim to deliver.

We stand behind our products and service, and we hope to make this right for you.

Best regards,
Yovalighting Team