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Zalotoy.uk Opiniones 

2
•
TrustScore: 3 sobre 5

2,9

Tienda de juguetes eróticos
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Información sobre la empresa

  1. Tienda de juguetes eróticos

Escrito por la empresa

ZALO flawlessly integrates aesthetics with technology, offering wonderful sensory experiences to women and couples and contributing to the enhancement of their happiness and health. Taking aesthetics, ergonomics, and sexual health as the key elements in product design, it has been honored with numerous awards, and its products are frequently showcased in popular women's magazines such as 《Marie Claire》. The five major series under ZALO each possess their own distinct allure. During the transportation stage, professional packaging guarantees the integrity of the products as well as the protection of customers' privacy. Additionally, the professional and enthusiastic customer service team is capable of promptly answering all kinds of inquiries, providing considerate services that ensure a worry-free shopping experience for customers, thereby enjoying high acclaim.

Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

2 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(2)

1 opinión en los últimos 12 meses

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Comprobamos las opiniones

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Valorada con 1 estrellas sobre 5

Don’t order from this company. Faulty item and no response after request for help in returning. Take your money then that’s it

I placed an order which I received ok. A soon as I found the item was faulty I emailed straight away. Over a week and I have heard nothing. I just want the address to return and get a refund. This was not the experience I was expecting from this company, advertise products often advertised in high end magazines. I wonder if they are aware of the lack of service after the money has been taken.

Still no response DO NOT ORDER FROM THIS COMPANY

28 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Who’s running this company?

Placed an order and paid for next day delivery.
Also emailed customer support.

2 days later I haven’t received or heard anything back.

Edit: next day delivery should have been the 2nd. I received the goods on the 5th. They admitted fault and made an excuse they didn’t have any contact details for me. Rubbish, they had my address, email….

Been advised I’ll get a refund however on the 6th I’ve still not received it.

Customer services are slow to reply to emails. No phone number or web chat.

7th and still no refund. I run my own business and can refund a customer within 2 hours.

Why is it taking you so long to refund me?

DO NOT USE THIS COMPANY. BUY ELSEWHERE.

3 de noviembre de 2024
Opinión espontánea
Logotipo de Zalotoy.uk

Respuesta de Zalotoy.uk

Dear Ben,

We sincerely apologize for the unsatisfactory shopping experience you had. Your refund has been successfully processed. Kindly check your bank information to confirm the arrival of the funds.

Regarding the customer service issue you raised, we have decided to take appropriate disciplinary action against that employee. We are fully aware of the crucial importance of high-quality customer service. This incident has served as a wake-up call for us.

We are extremely grateful for your feedback. Your opinion is of inestimable value to us. We always place great emphasis on the experience of every customer and will continuously strive to improve our services to ensure that every customer can enjoy a satisfactory shopping journey.

We look forward to having the opportunity to serve you again in the future and prove our progress and sincerity through practical actions.

Best regards
Zalotoy.uk

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