Zee.elle Opiniones 

298
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Pros: 1. Super kind customer service via e-mail by SharonRose! 2. Synthetic wigs were beautiful but sadly didn't fit my head correctly 3. Return process worked flawlessly Con: I had a lot o... Ver más

Valorada con 5 estrellas sobre 5

I was pleasantly surprised when I used this product. Say good bye to bleaching knots because the blind knots concealer covers them perfectly you can’t even tell that the knots weren’t bleached. Easy a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is my fourth time ordering from Zeellee, not only am I blown away by the quality of each unit I have received. It is the customer service that is truly top tier. As someone in her twenties strugg... Ver más

Valorada con 5 estrellas sobre 5

I have received my wig few days ago, hair is of high quality, very soft, doesn't shed or tangle much. Colour is also very rich and beautiful. I'll definitely become a regular customer as I've finall... Ver más

Información sobre la empresa

  1. Tienda de pelucas
  2. Tienda de productos capilares

Escrito por la empresa

Zeeelle is a British luxury wig house known for its craftsmanship, innovation and design. Zeeelle was founded with the objective: to offer ready-to-wear wigs that can be worn at the comfort of your home. We create exclusive statement pieces, to help women look and feel confident.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

298 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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3,5

Todas las opiniones

(298)

27 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM HERE

I wish I would have read the reviews before ordering from this place. Waiting almost 2 weeks for a wig which is so called ready to ship. I get offered a refund and told I can still keep the wig which I still haven’t received, then I get told the wig is at the sorting hub and I can’t get a refund until I return the wig absolutely disgusting customer service.DO NOT ORDER FROM HERE

10 de octubre de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Natacha,

I am sorry for your experience.

I had a look through our comms and your issue has now been resolved.

Please feel free to reach out to the team if you have further queries.

Best regards,
Frey

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID

AVOID AVOID AVOID

I’ve never had such a bad experience in my life! I suffer with alopecia due to a rare blood disease. I’ve been through a hell of of lot with my health, so buying wigs is always a very sensitive need. I purchased what I believed to be a light auburn wig in a custom size. I’d asked prior about how to ask for a custom size before purchasing.

When I received (it was also delayed by about 3 weeks, I’d been given the wrong information and dates upon purchasing) the wig it was bright orange, and upon trying to install I found it was too big. They had ignored my cap size request.

I could get over the colour as I knew that could be fixed, I stupidly had cut the lace as I couldn’t tell if fit without doing so. That was the wrong decision.

I said I wasn’t happy about the colour and I’d received the incorrect size. Initially they were happy to help. They never asked about the lace until I said I wanted a partial refund. As soon as they found out I’d cut the lace they wanted nothing to do with me.

I’d expressed how this was there mess up and how much stress it had caused me. They didn’t care one bit and put all the blame on me.

They did however offer me £20 in store credit. But as you can imagine I won’t be shopping with them ever again.

Now I’ve wasted £350+ and I can’t wear the wig. Money thrown away. Thanks Zeellee great ethics 👍

Please do not spend you money with them. They are just a ‘fashion wig’ company.

25 de septiembre de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Ellen,

I am sorry you have an issue with your wig.

As per our refund policy, item MUST be unused for a refund or an exchange to be processed. This is same with any other online store. Especially as it is a hygiene item.

A member of our customer service team will be in touch to provide further resolution

Best regards,
Em

Valorada con 5 estrellas sobre 5

Great wig, I loved it!

I am having chemotherapy and this is my first wig. Good quality, looks realistic, I received a lot of compliments. Definitely made me feel prettier and confident. I can't wait to show to my boyfriend!
Thank you.

21 de septiembre de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Carolina,

Thanks for shopping with us. We are so glad you love your new piece.

Wishing you strength through your chemo journey, you have got this!

Best,
Em

Valorada con 5 estrellas sobre 5

Just delivery can be an issue with DHL

Ordered a ready to ship wig. It has however arrived with product in the hair but I think this is due to it being styled and then taken out of style but not been washed and have left lines from the product, however I can wash the wig myself with no issue. The wig itself is perfect and my usual colour etc as in the picture the blonde highlights looked blonder however have turned up just as expected. Having had alopecia for 27yrs and my first real hair wig when I was 21 styles and realism have fairly came on. I had issues with delivery however the girls were really good at helping and sorting the issue with DHL. Would defo order again but will not be until after the new year now. Thanks again for all your help with the issues.

19 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am absolutely in love with my Head…

I am absolutely in love with my Head Turner Brunette Wavy lace wig. The wig itself arrives beautifully styled already and I love how full and thick the hair looks. I am always worried about whether the wig will feel safe and secure in place and this ticks all the boxes. It looks so natural in place and you cannot tell at all that it is a wig. I have had so many compliments when wearing it and it gives me a completely different look without needing to change my own hair and potentially damage it. You also don't need to worry about it shedding as it just doesn't! Totally in love with this wig and would highly recommend 10/10!

11 de septiembre de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Laura,

Thanks for taking the time to leave a review

We are glad you love your new unit 💖

Best regards,
Em

Valorada con 5 estrellas sobre 5

Hi I just wanted to thank you for your…

Hi I just wanted to thank you for your service the wigs are perfect.. After loosing my hair after breast cancer and chemotherapy the wigs are a game changer and have given me the confidence once again thank you 🙏

1 de septiembre de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Hannah,

Thanks for taking the time to leave a review

We are glad you like your new wig

Best,
Em

Valorada con 5 estrellas sobre 5

Sulphate Free Revolution

So I used ZeeElles sulphate free shampoo and conditioner... one word... revolutionary. Great fragrance. The conditioner actually works on my relaxed afro hair in the recommended 2mins. I had that salon washed feeling after my first use. Get yourself these products, you need them!

5 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Received a beautiful wig

Received a beautiful wig. I wasn’t sure what to expect. I absolutely LOVE the wig! Looks so natural, it’s incredibly comfortable and feels very secure. I love it! Definitely would order more! ❤️

2 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing hair products

I ordered the Gimme clarity shampoo & Gimme moisture & I absolutely love them.
They both smell amazing & you only need a small amount of each to work well in your hair. The shampoo lathers well & it only needed one wash & the conditioner felt great & my hair combed through lovely. After drying it felt light & had a great shine.
Defo recommend
Ayleen

29 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never fits….can

Never fits….can’t contact them…they deliver whenever it suits them not you im still waiting from July

22 de agosto de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Sarah,

Thanks for taking out time to leave a review.

I am sorry you had an issue with contacting us.

A member of our customer service team has been in contact and resolved the issue. Do let me know if you need help with anything else

Best regards,
Em x

Valorada con 5 estrellas sobre 5

I adore my new wig as it is so…

I adore my new wig as it is so lightweight and easy to wear. It gave me so much confidence and made me feel very glamorous indeed. I would definitely purchase another one.

17 de agosto de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Dawn,

Thanks for taking the time to leave a review

Best,
Em x

Valorada con 1 estrellas sobre 5

Bad products

I ordered a custom
Wig then realised it wasn’t going to be delivered on time
So cancelled it straight away and ordered a ready to ship wig. I was told even though I had done this within minutes I had to pay a 30% cancellation fee which is disgusting considering the order wouldn’t even have gone through by the time I’d cancelled it this was 4 weeks ago I am still waiting for my refund!!!
The wig I did receive was £720 of the worst quality I have seen shedding lace to cap threads showing colour transition not good at all I would of sent it back had i not been desperate as I was going on holiday and needed something to cover my hair loss I will not use this company again !!!

24 de julio de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Lisa,

Thanks for taking out time to leave a review.

I am sorry you had an issue with your order.

Our customer experience team was in touch and your issue is in the process of being resolved.

Do feel free to reach out if you need help with anything else

Best,
Em x

Valorada con 5 estrellas sobre 5

I love my new wig

I love my new wig!
A great buying experience and shipping was really quick.
I wore it going out with the family and they all commentated on how good it looks.
Thank you so much.

15 de agosto de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Sarah,

Thanks for taking out time to leave a review. We are glad you like our products

Best
Em

Valorada con 5 estrellas sobre 5

The wig that I got was really nice

The wig that i got was really nice, the style and colours made it look very natural. It also meant that it could be styled. I wore it out and no one knew that it wasn't my hair. The skin coloured edge meant that it faded really well in to my makeup and it sat really comfortably and tightly to my head so there was no fear of it moving. A really nice wig and well fitting.

12 de agosto de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Marie,

Thanks for taking out time to leave a review.

We are glad you love your purchase

Best regards,
Zeeelle Team

Valorada con 1 estrellas sobre 5

These people are real scum bags

These people are real scum bags. First the items don't look anything like what they show. They're just cheap plastic shake and go wigs.

Then when you return the product they will make out its lost in the "warehouse" but when you look up the return address is a residential address, just a normal house.

Avoid them at all costs.

10 de agosto de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hello,

Thanks for taking out time to leave a review.

You purchased a synthetic wig which is eligible for a return. A member of our customer service team will be in touch to resolve your issue. Please note: Our returns / refund takes 7-14 working days to process after receipt of returned item.

Best regards,
Em

Valorada con 4 estrellas sobre 5

Exchange

I ordered a custom sized wig which was too big when it arrived. Zee.elle we’re quick to respond and offered an exchange for a new wig, in a new colour too! Exchange with their customer service team we’re quick and polite.
I’m excited for my new wig to arrive!
UPDATE: Wigs arrived and it’s INSANE, the quality of the hair is the best I’ve actually ever had. Cap size is a bit big but that’s nothing a bit if stitching couldn’t sort! Alopecia never looked so good!

3 de agosto de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Lucy,

Thanks for taking the time to leave a review.

We appreciate your support.

Best regards,
Em

Valorada con 5 estrellas sobre 5

Super good experience

I recently got to try my first Zeeelle wig and it’s so so so beautiful. I’ve only ever worn synthetic wigs so I can’t elaborate much on the difference from a human hair wig but everyone that saw me in it concurred it absolutely looked like real hear; the only giveaway was the fact that I have very short hair and I obviously didn’t grow a full head overnight hahaha

As for the customer service and delivery aspect, it was a bit rocky but not for anything that was the company’s fault. For context, I purchased from the US and sent the wig to a PO Box I use, but USPS lost the package even though they said they had delivered it, and when it came down to it I just never received my wig. However, upon contacting Zeeelle, they were fast in answering and even went as far as to offering to send a second wig, which is how I got the one I have now. At first I was bummed they didn’t offer a refund, but now I’m so happy I actually got the wig. They were very gracious and fast to answer my inquiries whenever I reached out

The packaging is also lovely, mine came with a few wig caps as gifts, which was super nice of them. And even though I wish my first experience wasn’t super smooth, it’s really nothing I can fault Zeeelle for. I’ve already placed a second order and everything seems to be moving smoothly this time, and I’m sure I’ll love the second wig just as much as the one I just tried

Absolutely worth the money, the hype and everything!!! Get them asap

20 de julio de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Dana,

Thanks for shopping with us and taking time to leave a review.

We appreciate your support 🩵

Best,
Em

Valorada con 5 estrellas sobre 5

Ignore the other reviews!! Never had a bad wig from zee.elle in the 2-3yrs I’ve been using them

Ignore the other reviews, especially the one below who decided to cancel her order and then give zero stars

I have had my wig for 11 days now an it still looks and feels stunning

I wore it every day on holiday, I swam in the sea and in the pool, an the wig stayed on perfectly and after a wash and good condition felt just as amazing as before

11 days in and not one ounce of shedding in sight

If you want a review you can trust, take it from someone like myself who has no real hair and has to wear these wigs daily just to have some hair. Zee.Elle’s wigs are that amazingly made that no one can even tell that it isn’t my real hair!

I have used zee.Elle for around 2-3 years now and have NEVER had one bad unit yet!

The team at zee.Elle have always been super helpful and always respond in a day or so!

Again if you want a realistic review that you can trust then always look for the reviews of people with no hair of our own! As we have to be very selective where we purchase from, because we want our wigs to look as realistic as possible so that people don’t stare at us or ask us if we’re wearing a wig!

16 de julio de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Sarah,

Thanks for taking out time to leave a review.

We deeply appreciate your support.

Best regards,
Zeeelle customer experience team

Valorada con 5 estrellas sobre 5

Outstanding customer service and quality products

Can not fault zee.elle
The customer service from before making the purchase to having the purchase shipped today has been exceptional.

I made the purchase less than a fortnight ago and made zee.Elle aware that I had a medical condition for complete hair loss and that I needed a replacement asap due to an upcoming holiday

Zee.elle have gone above and beyond to make sure my purchase from the ready to ship collection was shipped to arrive with plenty of time to spare

This is not my first purchase from this company, over the last 3 years I think I’ve had 6 in total from zee.elle all immaculate in condition, invisible hairlines, extremely realistic and amazing in quality.

I honestly can not recommend this company any higher! They really are fantastic

Massive thank you to zee.Elle and all the lovely staff behind the scenes. I really appreciate every one of you

5 de julio de 2023
Opinión espontánea
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Respuesta de Zee.elle

Hi Sam,

Thanks for taking the time to leave a review.

We appreciate your support.

Best regards,
Em

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