Zingox Traders Uk Ltd Opiniones 

283
•
TrustScore: 2 sobre 5

2,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... Ver más

Valorada con 1 estrellas sobre 5

I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... Ver más

Valorada con 1 estrellas sobre 5

I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... Ver más

Valorada con 3 estrellas sobre 5

Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de comestibles de la India
  2. también en la categoría
  3. Servicio de entrega de comestibles
  4. Tienda de alimentos asiáticos
  5. Tienda de frutas y verduras

Escrito por la empresa

Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

283 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

Todas las opiniones

(283)

11 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

OK good service, will buy again but…

OK good service will buy again but the photo shows as a premium India Gate Basmati Rice 5kg brand and received classic !

16 de agosto de 2022
Logotipo de Zingox Traders Uk Ltd

Respuesta de Zingox Traders Uk Ltd

Dear customer,

Thanks for your response. We are sincerely sorry for the inconvenience caused. There is stock issue in uk for india gate rice.

Also we have instructed packaging team to be extra careful on dispatching right product. If product is not available, we will check with customer and give replacement.

Thanks
Zingox Team

Valorada con 3 estrellas sobre 5

Under Weights on product I order

I order from Zingoxfoods twice now, 1st time over £100 2nd time near £200. Both time are under weights on product I order. Should check it before post to customer.

11 de agosto de 2022
Logotipo de Zingox Traders Uk Ltd

Respuesta de Zingox Traders Uk Ltd

Dear Customer,

Thanks for your feedback. We will like to know more about this issue. Generally our team checks for the weight and refund underweight items. As a process you can raise any such issue on chat support or email and we will address it very quickly. If you have ordered any products like jackfruit, it is very difficult to precisely cut it but if weight varies then our team will initaite refund. Please provide us picture with underweight items and we will definitely refund the balance.

Thanks and Best Regards
Zingox Team

Valorada con 5 estrellas sobre 5

10/10 for their Products, Services & Customer Care from a Happy Customer!

I was very pleased and highly impressed with the Products and Services by Zingox. Being the hardcore Alphonso Mango fan, I was ordering mangoes from Zingox almost every other week! I can confidently say they sold UKs best/high quality Alphonso mangoes. I didn't hesitate ordering it mangoes this summer and wont hesitate ordering again next year. Even their vegetables are so fresh that I don't have to worry about using them immediately the same day and can continue to store it for later use. 10/10 for their commitment to deliver high quality products every time and more so for their customer services.

11 de julio de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good pricing and quality

Good customer service! Fresh vegetables and fruits!

One star less because of many items mostly unavailable or sold
Mangoes ordered 3 times and 2 times it was not good I have sent photos ,even then lots of communications I got refund ! Second box was completely not edible ! I informed but not refunded! So refund policy is need to be improved!

10 de julio de 2022
Valorada con 3 estrellas sobre 5

Haven't processed my refund yet even…

Haven't processed my refund yet even after 2 weeks

.............................................................
Update :- after reading my review, the company got in touch with me immediately and resolved the issue.

15 de junio de 2022
Logotipo de Zingox Traders Uk Ltd

Respuesta de Zingox Traders Uk Ltd

Dear Customer,

We are really sorry to hear the inconvenience caused. We went through all sequence of events. Below is the sequence of events:
- Order was placed and edited multiple times by chat feature
- Every time when order was edited, confirmation email was sent to the email on account (You wanted coconut halves but agent added desecrated coconut 100g )
- You confirmed the order and paid the invoice
- We delivered order as per the order placed, confirmed and paid
- You wanted to return it and our team offered you flexibility to do it next time when we have deliveries in your area
- As per our refund/return policy documented and accepted by all our customer at the time of purchase - https://zingoxfoods.co.uk/pages/refund-policy refund need to be initiated by sending email to info@zingoxfoods.co.uk which is not sent till date. It is clearly mentioned in all our orders sheet
- In this case you requested refund to third party driver, who do not have order visibility and right access to initiate refunds and hence it never got initiated in system

As you are our regular customer, we have always served you with best possible way and we are really sorry to hear your disappointment but from a service point of view we feel we have followed a process.

As per our telephonic discussion we have now refunded the amount £2.39 but we sincerely request you to follow standard refund process to avoid any delays going forward.

Thanks,
Zingox Team

Valorada con 4 estrellas sobre 5

Poor communication and customer care…

Poor communication and customer care skills. Sent photos of spoilt tindora and a reminder email, no response now, nearly 3 weeks ago … so give up. Placed 2 orders, one for myself and one for my mum. Initial phone contact etc great but since terrible. I had recommended this company to my mum’s friends also but will tell them not to order now as this is not good customer service, not even an email to acknowledge mine to say they would be in touch.

This matter has now been resolved speedily, it is a shame that this could not have been done earlier without the need to post a review on Trust Pilot. In view of their response I will give this company another go. Thanks Zingox for your resolution.

6 de junio de 2022
Valorada con 5 estrellas sobre 5

Excellent service with fresh…

Excellent service with fresh vegetables.
I have never been disappointed whenever I get a delivery from Zingox, always fresh products with Excellent service.
Would definately recommend it.

20 de mayo de 2022
Valorada con 5 estrellas sobre 5

Authentic curries

The curries I ordered were delicious and authentic not like the so-called 'Indian' takeaways on the high street. The customer service is excellent too, they resolve any issues promptly.

18 de mayo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I will give four stars to Mangoes as…

I will give four stars to Mangoes and not five as I have given for all other vegetables as 100% of them were rotten from inside which the seller has taken the complainant and dealing with it. Hopefully I will get some response.

I will give 5 star to rest of the vegetables as they all were very fresh and will keep ordering them.

Thanks

Tejal

3 de mayo de 2022
Valorada con 1 estrellas sobre 5

Most of the mangos were over ripped and spoilt

Most of the mangos were pre ripped and on day 3 3-4 mangos were already spoilt. Most of them were riped when arrived

3 de mayo de 2022
Logotipo de Zingox Traders Uk Ltd

Respuesta de Zingox Traders Uk Ltd

Hi Shital,

We are really sorry to hear this. As per our standard process, you can always get in touch with us with any issues related to quality. If you face any issues our friendly customer support team will always resolve issue. Please get in touch with us on our company number and we shall investigate this issue on why this happened.

Looking forward to hear back from you.

Thanks

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