Withdrawal process is a nightmare
Withdrawal process is a nightmare – feels like psychological pressure
I’ve been a VIP level 3++ player at ZipCasino for nearly two years, and I can say without hesitation that this casino has gone from decent to extremely frustrating and potentially exploitative.
It’s incredibly easy to deposit money, but almost impossible to withdraw winnings. The withdrawal process takes an unreasonably long time, and it honestly feels like the support team is actively trying to find any reason to delay or deny your request.
I used to withdraw via Revolut, but suddenly that option was removed – even though deposits via Revolut are still accepted. When I asked about this, I was told that withdrawals can only be made using the same method as the deposit. However, when I followed their advice and tried other methods (including MetaMask after being told it was accepted), they suddenly claimed those weren’t valid either. After making a deposit using another method, I was then told that this one also didn’t qualify for withdrawals.
Support communication is inconsistent and exhausting. The email team says one thing, while live chat says something else entirely. After going in circles, uploading document after document, and waiting for weeks, they eventually just stop replying. You’re left hanging, with no solution, no money, and no proper explanation.
Their typical response is something like:
“Dear ***, thank you for contacting us. We hope this email is helpful and friendly. Dear ***, it seems that none of your withdrawal methods are available. Please try again…”
— and then it goes nowhere.
My summary after nearly two years:
It started out okay, but after the first few months, withdrawing any meaningful amount of money became nearly impossible. If you’re unlucky enough to win something like €2,500, prepare for a drawn-out process that feels like imprisonment. The mental toll, constant delays, contradictory communication, and repeated document requests make the whole experience feel like psychological harassment.
Avoid this casino. You’ll be doing yourself a huge favor.
7 de julio de 2025
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