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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Zivanche seems to have the most unreliable logistics & the most untrustworthy customer service personnel. My order ID 8883769 for a women's watch (for which i prepaid Rs 9 k upfront) placed on 1... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

i bought 2 watches one is limited edition, with original rubbies and sapphires and also comes with tour billion movement, second one is astro edition. Got them from there mohali office and ordered 2 m... Ver más

Valorada con 5 estrellas sobre 5

This matter has been resolved now. Thank you for your kind assistance and one lovely complimentary gift. Thank you once again team Zivanche 🙏

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just got the watch. Looks as good as promised in advertisement. I look forward to wearing it.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

29 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great experience. Thank you

This matter has been resolved now. Thank you for your kind assistance and one lovely complimentary gift.
Thank you once again team Zivanche 🙏

14 de marzo de 2026
Opinión espontánea
Logotipo de Zivanche

Respuesta de Zivanche

Thank you so much for your kind words and wonderful feedback!

We’re truly glad to hear that your matter has been resolved and that you had a great experience with us. It means a lot to the entire Zivanche team to know our efforts made you happy.

Your appreciation motivates us to continue delivering the best service and products. We look forward to serving you again soon!

Warm regards,
Team Zivanche

Valorada con 1 estrellas sobre 5

Unreliable. Unprofessional. Avoidable

Zivanche seems to have the most unreliable logistics & the most untrustworthy customer service personnel.
My order ID 8883769 for a women's watch (for which i prepaid Rs 9 k upfront) placed on 12 th March 2026 & mentioned for delivery in 4-5 days at the time of order placement has not yet been received!!
Moreover when u try & raise a complaint on their customer service whatsapp no, they do not respond. When u repeatedly call them, there is this lady called Muskaan who always says that it will be delivered next week, & promises to update you. Which she never does. And tje same cycle repeats the next week. And again.
When asked to explain the reason for delay, she has no clue. When asked to connect the customer to her senior, she says she can't & blocks the Escalation & resolution process.
Very unprofessional. Seemingly shady.
Pls do not rely on this brand or its promises.

27 de marzo de 2026
Opinión espontánea
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Respuesta de Zivanche

Dear Mr. Sachin Bawari,

Thank you for sharing your feedback regarding your order (Order ID: 8883769). We sincerely apologize for the inconvenience and delay you have experienced. This is certainly not the experience we aim to provide to our valued customers.

We understand your concern regarding the delivery timeline and the lack of proper updates. Please be assured that your issue has been taken seriously and has already been escalated to our senior team for immediate attention.

Our team will be contacting you shortly to provide a clear update and ensure a prompt resolution of your order.

We truly regret the inconvenience caused and appreciate your patience.

Regards,
Team Zivanche

Valorada con 5 estrellas sobre 5

I got an amazing watch from Zivanche

I got an amazing watch from Zivanche. At first, I thought it was a scam, but after I spoke to customer support, they guided me well. The watch is very elegant-looking—I love it! Thanks again. The delivery was smooth, and the packaging was also good. A trustworthy seller.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

i bought 2 watches one is limited…

i bought 2 watches one is limited edition, with original rubbies and sapphires and also comes with tour billion movement, second one is astro edition. Got them from there mohali office and ordered 2 more, one roulette efition and one astronaut one. Really Liked there Time Pieces.

12 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really liked the quality of the product…

Really liked the quality of the product which is very much premium. Best delivery and Customer Support. I am very happy with the watch as it so handy and it is just like how I wanted. Please do ignore the negative reviews as though it’s all about mindset. Regarding Muskan whom I was in touch really helped me a lot with the process and I really liked the way she handled the order with regular updates. Will recommend it to others as well. Thanks

10 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lacks integrity and customer trust.

Communication is bad, company is not well structured neither their supply chain, logistics ...lacks integrity and customer satisfaction. these are very imp to create trusted brands otherwise everyone is swiss watch seller on roadside....

31 de diciembre de 2025
Opinión espontánea
Logotipo de Zivanche

Respuesta de Zivanche

Dear Sir/Ma’am,

We sincerely apologize for the experience you’ve had and truly regret any inconvenience caused. Your feedback regarding communication, logistics, and overall service is taken very seriously.

At Zivanche, we are continuously working to improve our operations, streamline our supply chain, and ensure a more transparent and reliable experience for our customers. We understand that trust is built through consistent service and clear communication, and we are committed to doing better.

Our team will personally connect with you shortly to address your concerns and provide a proper resolution.

Thank you for bringing this to our attention.

Warm regards,
Team Zivanche

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