Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Zoiko Telecom delivers superior high-speed unlimited broadband plans with instantaneous internet connectivity directly to your home or business. Whether you require superfast broadband deals, Connect Workplace solutions, home internet, streaming, or gaming services, Zoiko ensures reliable, uninterrupted performance—even during peak usage hours. As an authorised reseller of BT Wholesale and EE SIMs, Zoiko Telecom combines mobile and broadband expertise to provide comprehensive digital communication solutions across the UK. Its dedicated subsidiary, Zoiko Broadband, specialises in a wide range of HTTP, SOGEA, and broadband products designed to meet the unique needs of homes and businesses nationwide. Zoiko also offers advanced telephone equipment and innovative IoT services, empowering customers with flexible, future-proof connectivity options. Discover the full range of Zoiko’s world-class telecom services at www.zoikotelecom.com and www.zoikobroadband.com — where technology meets reliability for every connection.
35 Berkeley Square, Mayfair, W1J 5BF, London, Reino Unido
4,2
18 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Zoiko Telecom has been great to use! The connection is stable, plans are affordable, and customer care is really supportive. I’ve had no issues so far — totally satisfied with their service!
Great sevice!
Customer care agents are very helpful and they provide 24/7 services. They resolve the issue very quickly
Respuesta de Zoiko Telecom
Dear Shreya Hj,
Thank you for your kind 5-star review! 🌟 We're so pleased to hear that you had a great experience with our customer care team. Providing 24/7 support and resolving issues quickly is part of our commitment to putting customers first, and we're glad we could meet your expectations.
Your feedback means a lot to us, and we’re always here if you need any assistance in the future!
Best Regards,
The Zoiko Mobile Team
I have spent the last 48 hours without working service.
I had topped up / recharged the SIM after a 5 week unplanned stay in hospital to find that I had no outgoing service. My last use of the SIM was a phone call on 21/1. I’ve been charged, but not credited.
Calls to customer service don’t get answered, so leave a message with my phone number requesting a call back - nothing at all.
I fill out the form on the website to get an email back - told I’d hear back within 4 hours, but 24+ hours later there’s no reply.
The live chat bot never connects you with an agent (timed at 3 hours). The WhatsApp bot will go in circles, then spams you with promotional messages.
Their website speaks of 24/7 support, so where is it?
From Day 1, I’ve had issues. The OTP they sent to activate the SIM didn’t work, which required support intervention. I get errors when I look at most pages within My Account (including but not limited to billing or usage data).
I do not recommend them at this time.
Respuesta de Zoiko Telecom
Dear K R-E,
Thank you for sharing your feedback. We truly value customer satisfaction and take all concerns seriously. However, after carefully reviewing the details provided, we were unable to locate any account associated with the name you’ve provided. We would like to investigate this matter further and resolve any issues you're experiencing as quickly as possible.
To ensure we can properly address your concerns, could you please contact us directly via email at support@zoikotelecom.com or provide us with your account information so we can assist you promptly? Alternatively, feel free to reach out through our customer service hotline at 0207 164 6399.
Our team is committed to providing the best possible service and support. We regret any confusion or frustration you’ve encountered, and we will do everything we can to help resolve the situation.
Thank you for your understanding, and we look forward to working with you to resolve this matter.
Sincerely,
The Zoiko Mobile Team
I bought a SIM plan from Zoiko Mobile and misplaced the SIM. I was panicking as I need my phone to be in touch with my families and friends. I contacted Zoiko Mobile customer service agent, and was totally impressed with the level and quality of services I got. Very impressive and practical. Eventually, I got a replacement eSIM within a few minutes, and I was back up and running.
Thanks very much for such a high quality service.
Respuesta de Zoiko Telecom
Dear Kesna,
Thank you for your wonderful 5-star review! 🌟 We're so glad we could assist you quickly and get you back up and running with a replacement eSIM. Providing top-quality customer service is our priority, and it’s fantastic to hear that you were impressed with the support you received.
Your kind words mean a lot to us, and we truly appreciate your trust in Zoiko Mobile. If you ever need assistance in the future, we're always here to help!
Best regards,
The Zoiko Mobile Team
I've been really impressed with SIM's customer support. Every time I've reached out with a query or issue, their team has been incredibly responsive and professional. They listened carefully to my concerns and provided clear, effective solutions in a timely manner.
Respuesta de Zoiko Telecom
Dear Lovedeep Singh,
Thank you for your fantastic 5-star review! 🌟 We’re thrilled to hear that you’ve had such a positive experience with our customer support team. Providing responsive, professional, and effective assistance is our top priority, and it’s great to know that we’ve met your expectations.
Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything, don’t hesitate to reach out—we’re always happy to help!
Best regards,
The Zoiko Mobile Team
Awful confusing website, FAQs don’t answer the questions. Tried to email with pre-sales questions but no one answers.
Have emailed you again as requested.
Respuesta de Zoiko Telecom
Dear ACDeag,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you have experienced. At Zoiko Telecom, we are committed to providing high-quality products and excellent customer service. We would love the opportunity to address your concerns and make things right. Please contact our customer service team at support@zoikotelecom.com so we can assist you further.
Best regards,
Zoiko Telecom Team
Title: Stellar Experience with Zoiko Mobile!
Review: As a customer of Zoiko Mobile, I've been thoroughly impressed with the level of service and value provided. The team, particularly in their customer service department, is always on hand to help with any issues or queries I may have. Their response time is quick, and the assistance they offer is both professional and friendly.
The SIM only plans are excellent, offering great value for money and features that meet all my mobile needs. The network coverage is extensive, ensuring reliable service wherever I am. The transparency and straightforward communication from Zoiko Mobile are commendable, making it easy to understand what I'm paying for without any hidden costs.
A huge thank you to the Zoiko Mobile team for their outstanding service. I am delighted with my experience and highly recommend Zoiko Mobile to anyone searching for a trustworthy and efficient mobile service provider.
Rating: 5/5 Stars
Respuesta de Zoiko Telecom
Thank you for the fantastic review! We're thrilled to hear you're impressed with our service, value, and especially our customer service team. We strive to provide a transparent and reliable experience, and your feedback lets us know we're on the right track.
We appreciate you recommending Zoiko Mobile – it means a lot!
I recently opted for Zoiko Mobile's Traveler Plan, and it turned out to be a game-changer for my travels! The coverage was seamless, ensuring I stayed connected wherever I went. The plan's features, including affordable roaming rates and easy navigation, made it a stress-free experience. Customer service was outstanding, addressing my queries promptly. Zoiko Mobile truly delivers an amazing telecom solution for travelers. Highly recommended! 🌐📱 #ZoikoMobile #TravelerPlan
Respuesta de Zoiko Telecom
Dear Emily,
Thank you so much for your fantastic review! We're thrilled to hear that our Traveler Plan has been a game-changer for your travels. Ensuring seamless coverage and providing a stress-free experience for our customers is our top priority, and it's wonderful to know we hit the mark for you.
We're also delighted that you found our customer service outstanding and that our roaming rates and navigation features met your needs. Your recommendation means the world to us!
Safe travels, and thank you for being a valued Zoiko Mobile customer. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Marvellous network coverage and awesome 👌 customer support team. My business plan covers my initial amount of data and phone calls usage. Completely satisfied 😌.
Respuesta de Zoiko Telecom
Thank you, Abirr! We're delighted to hear that you're enjoying marvellous network coverage and finding our customer support team awesome. It's great to know our business plan meets your needs. Your satisfaction is our priority! 😊📶📞 #ZoikoMobile #CustomerSatisfaction
I purchased the cheapest bundle for my son's smart watch that he got for Christmas, the SIM card arrived really quickly and was very easy to set up. Now my son is busy calling everyone. WIN WIN
Respuesta de Zoiko Telecom
Thank you so much, Nicola! We're thrilled to hear that the setup was seamless, and your son is enjoying it. If you ever have any questions or need assistance, feel free to reach out. Happy calling! 📱🌟 #ZoikoMobile #CustomerSatisfaction
Trust Pilot Review:
At last, Zoiko Mobile stands out as a mobile services provider with innovative offerings that cater to diverse needs. Their comprehensive range of services ensures that I was spoilt for choices. What truly distinguishes them is the exceptional quality of their customer service staff, providing round-the-clock support for customers. Operating on the UK's top-rated Network ensures I enjoy the same reliability at a more affordable cost. Switching to Zoiko Mobile has been a wise decision, they made the process seamless, and I'm thoroughly pleased with their services. Great job, Zoiko Mobile!
Respuesta de Zoiko Telecom
Dear J. Lewis,
Thank you for your fantastic 5-star review! 🌟 We’re delighted to hear that you’ve had such a positive experience with Zoiko Mobile. Providing innovative services, seamless switching, and top-quality customer support is at the heart of what we do, and we’re thrilled that it made a difference for you.
It’s great to know you’re enjoying reliable service on the UK’s top-rated network at an affordable cost. Your kind words motivate us to keep delivering the best for our customers.
Thanks again for your support, and welcome to the Zoiko Mobile family! 🚀
Best regards,
The Zoiko Mobile Team
“I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”
Respuesta de Zoiko Telecom
Dear Shaik Hayat,
Thank you for taking the time to share your wonderful experience with Zoiko Mobile! We're delighted to hear that our customer service and products met and exceeded your expectations. Your recommendation means a lot to us, and we're grateful for your trust in our commitment to quality.
If there's anything else we can assist you with, feel free to let us know. We appreciate your support!
Best regards,
The Zoiko Mobile Team
I had an amazing experience with this Zoiko
Respuesta de Zoiko Telecom
Dear Vishnu Priya Reddy,
Thank you for sharing your amazing experience with Zoiko Mobile! We're delighted to hear that our services have met your expectations. Providing a positive and seamless experience for our users is what we strive for.
If you have any specific highlights or suggestions you'd like to share, we'd love to hear them. Your feedback helps us continuously improve and deliver the best service possible.
Thank you for choosing Zoiko Mobile, and we look forward to serving you in the future!
Best Regards,
The Zoiko Mobile Team
I have recently started using zoiko mobile sim. I must say the quality of network, talktime and internet is really good. I would recommend it to students who looks for affordable plans.
Respuesta de Zoiko Telecom
Dear Duhita,
Thank you for choosing Zoiko Mobile! We're thrilled to hear that you're enjoying the quality of our network, talktime, and internet services. It's fantastic to know that our offerings meet your expectations, and we appreciate your recommendation, especially for students seeking affordable plans.
If you ever have any feedback or suggestions, feel free to reach out. We're here to provide you with the best mobile experience.
Best Regards,
The Zoiko Mobile Team
Overall good service .. Used there SIM card while travelling to UK
Respuesta de Zoiko Telecom
Dear Preeti Ajmani,
Thank you for choosing Zoiko Mobile during your travels to the UK! We're thrilled to hear that you found our service overall satisfactory. Providing a seamless experience for our users, especially when traveling, is a top priority for us.
If you have any feedback or suggestions to enhance your experience further, please feel free to share. We appreciate your support and hope to continue being your go-to choice for mobile services.
Safe travel,
The Zoiko Mobile Team
Zoiko Mobile has truly impressed me with its reliability. The website runs smoothly without glitches, and the updates consistently enhance its performance. The developers seem to understand the importance of refining the user experience, making it a trustworthy choice for anyone seeking a dependable mobile platform.
Respuesta de Zoiko Telecom
Dear Mel,
Thank you for your wonderful review! We're delighted to hear that you've been impressed with Zoiko Mobile's reliability and smooth website performance. Our team works diligently to ensure a seamless user experience and consistent updates to enhance our services.
Your recognition of our efforts to refine and improve is greatly appreciated. We strive to be a dependable choice for all our customers, and feedback like yours inspires us to keep pushing forward.
Thank you for choosing Zoiko Mobile! If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
I have had the privilege of being a customer of Zoiko Telecom, and I can confidently say that it is, without a doubt, the best telecom company in the UK. From its impeccable service quality to its cutting-edge technology, Zoiko Telecom continues to set the gold standard in the telecommunications industry.
Respuesta de Zoiko Telecom
Thank you so much for your kind words! 🌟 We're thrilled to have you as a valued customer. At Zoiko Telecom, we strive to provide the best service, leveraging cutting-edge technology to ensure a seamless experience for our customers. Your satisfaction is our greatest reward, and we're honored to set the gold standard in the telecommunications industry. Cheers to staying connected and exceeding expectations! 🚀📱 #ZoikoTelecom #CustomerAppreciation #TelecomExcellence
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
