Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a paddling pool for my dogs, sadly it didn't work out as the pool wasn't fit for purpose ie claws. However, the customer service I received from Zoomadog was above and beyond. IMO they went... Ver más

Valorada con 5 estrellas sobre 5

I ordered a Balto Jump Brace which arrived quickly, but unfortunately was too big. I called Customer Service late afternoon on the same day (Friday) and ordered a smaller size. As it was going into... Ver más

Valorada con 5 estrellas sobre 5

Needed a hock brace for my staffy awaiting Achilles heel surgery recommended by the surgeon Instant relief for her a perfect fit too I initially thought a little pricey however worth every penny it... Ver más

Valorada con 1 estrellas sobre 5

DO NOT BUY THE CRUCIATE LIGAMENT SUPPORT BANDAGE! An absolute joke. I rarely leave less than 5 stars as if things aren't great I tend to not review but these are expensive and not fit for purpose. Som... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

398 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 14% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(398)

38 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Hunnyboots

Great customer service!
I bought Hunnyboots for my greyhound as she has a recurring corn and cannot walk without limping on hard ground. The boots are very cushioned and stop her limping. Takes a little while for the dog to get used to walking with them but once they have they can walk and trot ok, if they run they come off, so I take them off if running on soft ground.
I went through months of the boots coming off a lot and got very frustrated so contacted Zoomadog who contacted the manufacturer and came back with advice on what I was doing wrong. Turns out I had not followed their video for fitting instructions which is actually very clear. When I did follow it the problem was instantly solved. Now the boots remain secure and its rare I have to refit them on a walk.
Thanks Zoomadog for the excellent customer service!

30 de enero de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Waste of my moneyOrdered this as it said can be worn all…

Ordered this as it said can be worn all day in theory it's OK but has no support at all, but the worst thing is the velcro which was longer than I needed and my poor dog was attached to the carpet it was hard to release her because as you released 1 piece and moved onto another no 1 had reattached to carpet didn't know who was most stressed me as I couldn't release her or her because she couldn't get up, so only tried on that once won't be using it at all
Zoomadog got in touch excellent customer service 10 out of 10 could not fault them at all and gave me a full refund

6 de enero de 2023
Valorada con 5 estrellas sobre 5

Excellent Business

I ordered a set of rear wheels for Roxy my elderly Rottie. She was approaching 14 years old & was struggling to keep up with the other dogs but did not want to be left behind. Joss at Zoomadog was very helpful. Unfortunately Roxy passed away soon after I placed the order. Again Joss was very understanding & helpful & arranged a full refund. This is my second order with Zoomadog. The first I made for a dog in a Macedonian rescue a few years ago. They were extremely pleased with the build, quality & performance of the wheelchair. Excellent company, pleasant helpful staff & fantastic customer support.

13 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Swift supportive service

Excellent service, following loss of one dog boot which was covering a long term injury, and therefore essential. Arranged speedy delivery at short notice.

4 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Zoomadog,everything in one place...

If your pet ever needs ambulatory medical and or rehabilitation products, look no further than 'Zoomadog.co.uk' They have everything you could possibly need in one place and they're right here in the UK with real people to talk to. I spent three days on 'Amazon' and 'ebay' and everywhere else before finding them ...ordered and at my door the next day...10/10

30 de noviembre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

I left this review on Zoomadog's…

I left this review on Zoomadog's website, but as it was negative, they removed it.

I purchased the crocs type boot they have. £35 for 2 boots with £5 delivery. It's made from a very thin material that is already showing signs of breaking. It now quite often spins around my dogs' foot.

i have purchased items before and sent them back after receiving them. the price they charge is extortionate. stupidly expensive. they over charge people for pet products as they know people will pay it to help their pets.

i find it's sad that companies like these exist. making a living by overcharging

1 de noviembre de 2022
Opinión espontánea
Logotipo de Zoomadog

Respuesta de Zoomadog

Hi Dewalt, thank you for your review. I try very hard with all my customers to get the best right product for them, so I'm sorry the WagWear didn't work out for you and your dog. We have two pages on the website for WagWear, your review is still there, see here: https://zoomadog.co.uk/products/wagwear-mojave-dog-boots-pair. Yes I split the boots into pairs because we import from the USA where WagWear is based and have to pay expensive UK import duties and the cost of shipping to the UK has also gone up a lot so it helps me cover the costs otherwise as a Small Business we would lose money on importing the boots. I find most customers only want a pair, so it seemed a good compromise for both sides. Hope this explains it, please feel free to get in touch with me directly if you have any questions. Always here to help, Kindest regards Joss. My email is here: woof@zoomadog.co.uk

Valorada con 5 estrellas sobre 5

Excellent

Excellent!
Finally, I’ve found a boot that my dog doesn’t mind wearing, that doesn’t fall off & that protects his claws (he has elbow dysplasia so drags his paws & his claws are really worn down). He actually walks ahead of me now! Very happy dog & owner!

12 de noviembre de 2022
Opinión espontánea
Logotipo de Zoomadog

Respuesta de Zoomadog

Thank you for your review Tina, glad the WagWear Wellies are going down a treat! 😊

Valorada con 5 estrellas sobre 5

Zoomadog is the epitome of excellence

Zoomadog is a wonderful company offering an ideal selection of specific and supportive equipment for dogs of all shapes, sizes, ages and abilities, whenever and wherever they need it most. Zoomadog’s customer service is simply second-to-none in all areas; they are extremely kind, personal, supportive, informed and incredibly professional (thank you so much Joss, for everything you did to support me and Bea through her post-op recovery!). I would never hesitate to recommend Zoomadog to anyone. I cannot fault this company - thank you so much.

28 de octubre de 2022
Logotipo de Zoomadog

Respuesta de Zoomadog

Thank you for your review Liz, very kind. Hope your getting on well with your dog products 😊

Valorada con 5 estrellas sobre 5

Product substituted with a Walkabout knee support

The Kruuse knee protector was not available, so Zoomadog kindly send another make Walkabout) which we have found to be excellent. It gives just the right amount of support without constricting the leg, and our dog seems to find it quite comfortable

7 de noviembre de 2022
Opinión espontánea
Logotipo de Zoomadog

Respuesta de Zoomadog

Thank you Helen for your review, glad the Walkabout brace went down well 😊

Valorada con 5 estrellas sobre 5

Outstanding service and product

Zoomadog provides a truly excellent service. I am delighted and most impressed with the care, kindness and support they offer. I purchased a superb wheelchair for my dog, which fits him perfectly and is an amazing design. I could not ask for a better product or better customer service. I highly recommend the wonderful Zoomadog.

3 de noviembre de 2022
Opinión espontánea
Logotipo de Zoomadog

Respuesta de Zoomadog

Thank you for the review regarding our wheels, means the world for our small business 😊

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más