The staff at this location are absolutely amazing. In particular the manager, Tiffany. I bought a decent puffer jacket earlier this year. Unfortunately it ripped not long after buying it. The manager was able on this occasion to replace with a new one. No hassle and complete understanding. On top of that, Tiffany explained the whole process thoroughly and in a friendly and professional manner. I will always get my climbing/outdoor clothing now from theses guys. Fantastic service.