Jacqueline Wright Thorne

Dear Jacqueline,

Thank you for your feedback.

I am very sorry to hear about your illness and the unexpected charge on your account. We understand how frustrating it is to be charged for a renewal you were unaware of, especially during a difficult time.

I understand that you did not want to subscribe, and we would like to look into this matter again to see how we can make things right. Please contact us at vipcare@myheritage.com.

Please make sure to send a link to this review for reference when you send us an email so that our team can prioritize your request.

Thank you in advance.

Sincerely, Fabian MyHeritage Customer Care

Dear customer,

Thank you for your message. We have investigated your situation and have sent you an email with a possible solution. This is our top priority and we will do our best to resolve this for you as soon as possible.

If you have any further questions, please do not hesitate to contact us.

Thank you for taking the time to share your experience with us. We are very sorry to hear that you had such a negative experience with our service.

At TerminationExperts, we value transparent communication and a good customer experience. We would like to better understand what exactly went wrong so that we can work together to find a suitable solution.

We therefore invite you to contact us at
reviews@terminationexperts.com. We are ready to work with you and carefully address this issue.

Hello Jacqueline

Thank you for taking the time to leave a rview on your recent experience.

As per our T&Cs, once an order is placed, we are unable to amend or cancel it I’m afraid. It’s not because we don’t want to, but once your order is put through, the warehouse team begin to pick and pack your order super quick. It is then stored amongst thousands of other orders awaiting dispatch. As they work on thousands of orders each day, they are physically unable to single out one order to switch details around.

We can only offer to return any items that are not suitable or no longer needed for a refund.

Thank you and take care.
-Stacy

Hello Jacqueline - we appreciate your feedback, thank you.
I'm really sorry to hear that you're disappointed with your order, especially as we usually we get so many great reviews for our Mighty Mop.
Please don't hesitate to get in contact with our excellent customer services team who will be happy to help with any further issues.
You can reach them by email at hello@musthaveideas.co.uk or by phone, for free, on 0800 999 66 55 between 8am and 8pm, seven days a week.
Apologies again - but we look forward to hearing from you.

Hello Jacqueline 

We are sorry to hear about the issues with your order. I can confirm that this order is sold and dispatched by a Range Plus Retailer, MH Star. As a result, you emails have been assigned to MH Star who are working to assist all customers directly, as swiftly as they can. While we appreciate that it is taking longer then expected to receive a response from the retailer, we ask that you allow them time to respond to you allow them time to respond to you, and refrain from sending emails to chase a response as this will update your ticket and will thus prevent the retailer from picking up on your ticket. If you would not like to wait for an email response, you can call MH Star directly on 0800 240 4050. We hope this is resolved with you swiftly. 

Kind Regards

Judy

Hi Jacqueline

We are sorry to hear that you have experienced issues since placing your order Online. We can assure you though that this experience is not indicative of the usual The Range experience.

Based on the information provided we have been unable to locate your order number. So, we can investigate this with you can you please update your review with your order number, which should look like W123456 or S1234567.

Once we can identify your order then someone will investigate your concern and aim to get back to you with either a resolution or at least an update as soon as possible.

We hope this gets resolved for you quickly and that despite this you will consider shopping with the Range in the future.

Kind regards,

Judy

Hi, we're sorry to hear this. If our advertised delivery timeframe has been and gone, and if you haven’t already, please reach out to our CS team on the link https://help.monsoon.co.uk/hc/en-gb/requests/new You can also WhatsApp directly via the WhatsApp link on our homepage. Please do not respond to our confirmation or despatch email as this is sent from a no reply inbox, as advertised, and will bounce back. Our team will get back in touch with you as soon as they can. Many thanks, Monsoon

Thanks for leaving us your feedback Jacqueline - and I'm sorry to hear that this shoe fix didn't come out as expected. Generally Sugru works really well on the shoe uppers. If you drop us a line to hello@sugru.com with more details (and ideally a picture if the fix), we'll be happy to advise on what could have gone wrong and on the best way to achieve long-lasting results.

Hania
Customer Support