barbara gillson

Great product, great delivery service

I purchased a dress from this company believing I was purchasing a dress from a Manchester ( UK ) based company .
The dress arrived after 3 weeks, crammed into a small plastic package ( so much for their claim to pack with care ) . The dress was a very cheap , very bad copy of the dress depicted in the photograph.
I immediately contacted the company in order to return the dress for a refund. They advised me that I would have to return the dress to their Asian distribution centre at my expense ( approximately €20-30) , only on receipt of dress would I receive full refund. HOWEVER I could keep the dress and received a 15% refund.!!
I was so angry that I had been scammed by this company, I contacted my credit card company. They opened a dispute for this transaction, requested I sent as many documents to support my claim and they would investigate. I sent them pictures of the dress , pictures of the dress i thought i was buying , pictures of their adverts pretending they were Manchester based company, copies of the emails between myself and Ivy and Sophie. Within24 hrs I received notification that the dispute was resolved in my favour and received the full amount back.
I advise everyone who has purchased from this company to contact their credit card provider.

Good customer service

The parcel was delivered on time, the driver was pleasant & courteous. The wooden item was in perfect condition, an excellent service.

An excellent wall clock, delivery was also very good! Pleased with the purchase.

Tap Warehouse offered the Rangemaster kitchen tap I wanted at a competitive price and delivery. Very happy with the service provided, no problems at all, kept well informed about despatch/ delivery, etc. Would use again and highly recommend to others.