Helen

Helen
6 reviews·2 photos

44 minutes ago
New
Sunday 30/11/25 Im so disappointed i just went to the penrith plaza store and the 2 shop assistants had such a bad attitude i went in to return a dress that i had purchased online i did not have a tax receipt but i am a member and was able to provide the tax invoice on my member account, but still gave me attitude and were hesitant to refund me saying there was no invoice number on the receipt when clearly it was there, one of the girls took a piece of paper to write down something even though my tax invoice was right in front of them. Usually i cannot talk more highly of the staff at the Penrith store as i have returned a few things over the years there and all they did was bring up my member account with no problems at all, but today the staff made me feel very uncomfortable and made out i was a problem for a issue that was so easy to resolve. And yes after all this …, they were able to refund!!!!!! Something that should of been done without a problem and bad attitude!!

The quality of your hair extensions have really changed they are not as good as they used to be and i have been buying them since 2019. They are frizzy knot easily they use to be dead straight now they come wavy and even when you straighten them they are still wavy its so disappointing. And a few times i havnt even received the proper packaging i know you may run out of packaging but when you are paying top dollar you expect them to be perfect


Just an update i emailed zala like they asked me too straight away, but i still havnt got a reply