Disappointed with Patient Management and Communication
I would like to share my experience with IVF Spain Alicante. While the clinic facilities are modern, comfortable, and the doctor I consulted was very professional and kind, the overall patient management and communication left me very disappointed.
- There was inconsistent and contradictory information given by the initial commercial assistant and the medical assistant who later followed our case after we paid the fees.
- Regarding medication, I only received a paper with names of medicines but no proper explanation of the purpose of each one, nor clear instructions on how the injections should be administered.
- Shockingly, one day before my scheduled trip to Alicante, I was informed that an exam was missing. The assistant then asked me to sign disclaimer letters making me responsible in case of complications. This was unacceptable, especially as I had done all required exams earlier and was told everything was fine until that last moment.
- Another very stressful situation was related to a family trip I had planned after the IVF procedure. I had asked in advance if this was feasible, and the staff confirmed it was. However, after the procedure, I was informed that a blood test would be required during the holiday, and I also needed to travel with a large quantity of medication. This created unnecessary complications at airports and difficulties during the trip. These important details should have been discussed upfront.
In summary: while the medical care and facilities were excellent, the patient coordination, communication, and support were poor, disorganized, and unreliable. For such a sensitive and emotional process, this level of service is not acceptable. Unfortunately, I cannot recommend IVF Spain Alicante based on my experience. Its very expensive and they are there just to make money...
Respuesta de IVF-Life
Dear Patient,
First of all, we would like to thank you for your words and for recognising the quality of our medical care and the clinic’s facilities. Receiving this kind of feedback is truly valuable for our entire team.
At the same time, we sincerely regret the misunderstanding and the confusing information you mention. At IVF-Life we are committed to providing personalised, high-quality medical care from the very beginning, and we are fully aware that coordination and communication are key aspects in such a sensitive process.
We would like to emphasise that we are continuously improving our information and organisational protocols, with the aim of ensuring that every patient always feels supported, safe, and cared for.
We greatly appreciate your comments, which help us to improve and to maintain the highest standards of service. We continue to work every day to provide medical care that is not only of the highest quality, but also humane and efficient.
For this reason, we would very much welcome the opportunity to speak with you personally to clarify what happened. Please feel free to contact our Patient Care team; we will be delighted to assist you.
We wish you all the very best on your personal journey and for the future.
Kind regards,
The IVF-Life Alicante Team