The experience with the team was very good. The product arrived quickly as indicated. Unfortunately it wasn’t what my husband was looking for and we returned the product. The staff were very helpful a... Ver más
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The experience with the team was very good. The product arrived quickly as indicated. Unfortunately it wasn’t what my husband was looking for and we returned the product. The staff were very helpful a... Ver más
La empresa ha respondido
The shorts are actually quite comfortable and they stretch. I would go one above for the fit unless you like quite snug . Size Large at 34 inch suits me at 32 inch waist just have to wear a belt . Tha... Ver más
Do not buy from this website. The pants look nothing like the premium look on the site – the fabric feels incredibly cheap, thin, and low-budget. To make it worse, their "30-Day Money-Back Guarantee... Ver más
La empresa ha respondido
I ordered to pairs of pants and shorts. They were nice, but they didn’t fit me very well, so I asked for a full refund. Sarah was very accommodating, giving me a quick response to my return request. I... Ver más
La empresa ha respondido
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Ha contestado el 96% de las opiniones negativas
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The social media campaign is slick and I was drawn in by the phenomenal pricing and the modelled images of slender guys wearing fitted trousers and shorts that looked great. I never buy clothes online because one never knows if the fit will be good. However, for the price offered it was too good to pass up so I bought 2 pairs of trousers and 2 pairs of shorts.
The order arrived over two weeks later but the website claims fast shipping. When I tried on the trousers, the fit and cut were terrible. I am 67 years old 187cm tall and slender build with a 36 waist. These were cut for a stockier person with legs 50mm shorter and were very baggy. The shorts were also the same story, very baggy and would suit some with 38 waist and very stocky legs. I contacted customer service to return them and was offered two options: a further 20% discount to keep them or another size. Neither option appealed so I was given a return address of Las Vegas Nevada. I had assumed it was a local supplier in Australia as no where on the website does it mention a country of origin. My bad. It will cost me International Shipping to return the goods and get my money back. Very disappointing - let the buyer beware!
I cannot comment on the quality of the fabric as I have not "road tested" them but it was very thin and light fabric and was creased from the packaging.

Respuesta de 19thlab
The ease to order online, the great two for one offer and the customer service from Sarah was outstanding. Overall a really great experience for a 1st time purchaser.

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Great communication, very nice product as advertised, happy customer

Respuesta de 19thlab
4 stars because the shorts didn't fit - I needed a larger size. Having said that, the material and quality of sewing was very good. I reached out about exchanging for a larger size and was offered a partial refund - which I initially declined. However, when going to USPS and discovering the cost to mail to Australia I decided to keep the shorts and take the patial refund.
Sarah was very accomodating and I'll probably be ordering more shorts - in the correct size.

Respuesta de 19thlab
Buyer Beware! Company promotes full refund but doesn't tell you that you pay return shipping fee to AUSTRALIA!! Cheapest USPS $46.00! Not a feasible return policy! No wonder people don't return purchased items! Return postage more than value of merchandise! Also, product does not come close in appearance to items displayed in advertisement!

Respuesta de 19thlab
Hi, Sarah was very kind and very helpful in our correspondence, I hope everyone who works for you is as kind as Sarah . I will be making another purchase soon.
Thank You,
Anthony Cocchia

Respuesta de 19thlab
Great Customer Service. Very helpful and quick to respond. Gave me a couple of choices to resolve my wrong size issue to my satisfaction

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I love the price and the way they feel but I should have ordered smaller

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The shorts turned out to be very good for golf. At first I thought they might be to large but after wearing them the were comfortable.

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I ordered 3 pairs of pants 1) Black 1) Blue 1)Grey received all but instead of Black they sent a Brown pant. Wrong color correct size waist. Other than this my experience has been good. It would be great if correct color pant (Black) was delivered. Thanks still awaiting Customer Service to respond to email for correction process.

Respuesta de 19thlab
The overall experience from ordering, delivery to customer service is outstanding. I highly recommended 19th lab.

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I now have 4 pair of 19th lab golf shorts and they fit perfectly. Usually, I have to have my shorts legs shortened but not with 19th lab shorts.

Respuesta de 19thlab
The delivery and packaging is timely and proper. You will get your products in good shape.
I have insoles, shoes and shorts from them. They are acceptable in quality but lacking in finish. You know the saying “you get what you pay for”? Well I’m not impressed and I’m feeling short of what I paid for. It’s functional. The price and quality don’t match. This is where I use the word “cheap”.
I have a review done on the shoes specifically.
Don’t spend here to save a few bucks be willing to for pay more somewhere else.

Respuesta de 19thlab
They advertise a no question asked 30 day trial period. The shorts didn’t work for me as the pockets are too shallow and the fit doesn’t work for my body type. I contacted customer service for a refund and to utilize the guarantee you have to ship the shorts back to Australia and pay international postage, even though the shorts were shipped to me from California. They did offer a partial refund to keep them but they make the guarantee very difficult and expensive to use

Respuesta de 19thlab
ordered two pairs of shorts and they were delivered within the time frame quoted. Unfortunately they were a bit too large for me. Immediately made contact and was offered an exchange.

Respuesta de 19thlab
I received my shorts and was curious how they fit. However, they ended up being very comfortable and I love the material they are made from. I purchased both gray pairs (light & dark) and they go with so many different shirts. Thinking about ordering some more. 👍👍🏌️

Respuesta de 19thlab
The products arrived in good time. Look great quality and feel comfortable to try on. I ordered a size too big so I’ll update this when I get the right size and test them on the golf course and in the heat of Greece.

Respuesta de 19thlab
I ordered two pair of golf shorts from the 19th golf lab.
When I received them they them they just didn’t fit right.
I emailed Customer Service, they were very cooperative and immediately placed a replacement order for a different size shorts. to my surprise they told me not to return the shorts that were to small but give them to someone that could wear them. I did that and made someone very happy and I’m sure a potential future customer.
What a great experience dealing with what could have been the typical exchange/return process. With 19th lab golf they took the opportunity to make two customers happy with a process that worked for all! I will buy again from this company.

Respuesta de 19thlab
I love the lightness of the short, its pricing and its appearance; however, the fit was just not for me and my body type. I am 6'2, 230 lbs., with a 38 inch waist.

Respuesta de 19thlab
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