19thlab Opiniones 

238
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The experience with the team was very good. The product arrived quickly as indicated. Unfortunately it wasn’t what my husband was looking for and we returned the product. The staff were very helpful a... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The shorts are actually quite comfortable and they stretch. I would go one above for the fit unless you like quite snug . Size Large at 34 inch suits me at 32 inch waist just have to wear a belt . Tha... Ver más

Valorada con 1 estrellas sobre 5

Do not buy from this website. The pants look nothing like the premium look on the site – the fabric feels incredibly cheap, thin, and low-budget. To make it worse, their "30-Day Money-Back Guarantee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered to pairs of pants and shorts. They were nice, but they didn’t fit me very well, so I asked for a full refund. Sarah was very accommodating, giving me a quick response to my return request. I... Ver más

La empresa ha respondido


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 96% de las opiniones negativas

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3,8

Todas las opiniones

(238)

215 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Deceptive and Misleading Claims

The social media campaign is slick and I was drawn in by the phenomenal pricing and the modelled images of slender guys wearing fitted trousers and shorts that looked great. I never buy clothes online because one never knows if the fit will be good. However, for the price offered it was too good to pass up so I bought 2 pairs of trousers and 2 pairs of shorts.
The order arrived over two weeks later but the website claims fast shipping. When I tried on the trousers, the fit and cut were terrible. I am 67 years old 187cm tall and slender build with a 36 waist. These were cut for a stockier person with legs 50mm shorter and were very baggy. The shorts were also the same story, very baggy and would suit some with 38 waist and very stocky legs. I contacted customer service to return them and was offered two options: a further 20% discount to keep them or another size. Neither option appealed so I was given a return address of Las Vegas Nevada. I had assumed it was a local supplier in Australia as no where on the website does it mention a country of origin. My bad. It will cost me International Shipping to return the goods and get my money back. Very disappointing - let the buyer beware!
I cannot comment on the quality of the fabric as I have not "road tested" them but it was very thin and light fabric and was creased from the packaging.

7 de julio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Garry,

Thank you for taking the time to share your feedback. We're sorry to hear the fit wasn't what you expected and that the return process was disappointing.

We've sent you a message to see how we can help. We truly appreciate your feedback, as it helps us improve both our products and customer experience. We appreciate you giving us a try.

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

Great overall experience

The ease to order online, the great two for one offer and the customer service from Sarah was outstanding. Overall a really great experience for a 1st time purchaser.

1 de julio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi,

Thank you so much for your kind words!

We're thrilled to hear that your first experience with us was a great one. We're especially glad Sarah was able to provide outstanding customer service. We truly appreciate your support and hope you love your new gear. We look forward to serving you again soon!

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

Happy customer

Great communication, very nice product as advertised, happy customer

24 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Bruno,

Thank you so much for your kind review!

We're delighted to hear you're happy with the product and our service. We truly appreciate your support and hope to serve you again soon!

Best,
The 19thLABGOLF Team

Valorada con 4 estrellas sobre 5

Good service

4 stars because the shorts didn't fit - I needed a larger size. Having said that, the material and quality of sewing was very good. I reached out about exchanging for a larger size and was offered a partial refund - which I initially declined. However, when going to USPS and discovering the cost to mail to Australia I decided to keep the shorts and take the patial refund.
Sarah was very accomodating and I'll probably be ordering more shorts - in the correct size.

10 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Larry,

Thank you for your thoughtful review!

We're sorry the original size wasn't the right fit, but we're glad you liked the material and craftsmanship. We appreciate your understanding, and it was our pleasure to help.

We look forward to getting you the perfect size on your next order!

Best,
The 19thLABGOLF Team

Valorada con 1 estrellas sobre 5

Buyer Beware

Buyer Beware! Company promotes full refund but doesn't tell you that you pay return shipping fee to AUSTRALIA!! Cheapest USPS $46.00! Not a feasible return policy! No wonder people don't return purchased items! Return postage more than value of merchandise! Also, product does not come close in appearance to items displayed in advertisement!

17 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi,

We're sorry to hear your experience didn't meet your expectations.

We understand that international return shipping can be expensive, and we appreciate your feedback.

We'll be sure to share your comments with our team as we continue working to improve both our products and our customers' experience.

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

Sarah correspondence

Hi, Sarah was very kind and very helpful in our correspondence, I hope everyone who works for you is as kind as Sarah . I will be making another purchase soon.
Thank You,
Anthony Cocchia

23 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Anthony,

Thank you so much for your kind words!

We're delighted to hear that Sarah was able to help and provide a great experience. We'll be sure to pass along your feedback to her. We truly appreciate your support and look forward to serving you again soon!

Best,
The 19thLABGOLF Team

Valorada con 4 estrellas sobre 5

Great Customer Service

Great Customer Service. Very helpful and quick to respond. Gave me a couple of choices to resolve my wrong size issue to my satisfaction

18 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Akira,

Thank you for your kind words!

We're glad our customer service team was able to help and provide a solution that worked for you. We appreciate your support and hope you enjoy your shorts!

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

I love the price and the way they feel…

I love the price and the way they feel but I should have ordered smaller

22 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Jeffery,

Thank you for your feedback!

We're glad you love the price and comfort of the shorts. If you need help with sizing on your next order, feel free to reach out—we'd be happy to help you find the perfect fit!

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

The shorts turned out to be very good…

The shorts turned out to be very good for golf. At first I thought they might be to large but after wearing them the were comfortable.

15 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi,

Thank you for your feedback!
We're glad to hear the shorts turned out to be comfortable and worked well for your golf game. We appreciate you giving them a try and hope you enjoy many more rounds in them!

Best,
The 19thLABGOLF Team

Valorada con 4 estrellas sobre 5

Good service

Fast and serious customer service :-))

16 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Finn,

Thank you for your kind words!
We're glad you had a great experience with our customer service. We truly appreciate your support and hope you enjoy your purchase!

Best,
The 19thLABGOLF Team

Valorada con 4 estrellas sobre 5

I ordered 3 pairs of pants 1) Black 1)…

I ordered 3 pairs of pants 1) Black 1) Blue 1)Grey received all but instead of Black they sent a Brown pant. Wrong color correct size waist. Other than this my experience has been good. It would be great if correct color pant (Black) was delivered. Thanks still awaiting Customer Service to respond to email for correction process.

17 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Michael,

Thank you for your feedback.
We sincerely apologize for the mix-up with the color of your order. We've sent you a message regarding this issue and will be happy to help arrange a solution as quickly as possible. We're glad to hear you're otherwise happy with your experience, and we appreciate your patience while our customer service team assists you. 😊

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

The overall experience from ordering

The overall experience from ordering, delivery to customer service is outstanding. I highly recommended 19th lab.

9 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Stephen,

Thank you so much for your kind words and recommendation!

We're thrilled to hear you had an outstanding experience from ordering to delivery and customer service. We truly appreciate your support and hope you enjoy your 19th Lab gear!

Best,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

perfect fit and length

I now have 4 pair of 19th lab golf shorts and they fit perfectly. Usually, I have to have my shorts legs shortened but not with 19th lab shorts.

13 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Ronald,

Thanks for your support!
We're so glad to hear the fit and length are spot on for you. Enjoy your 4 pairs, and thanks for being part of the 19th Lab family!

Kind regards,
The 19thLABGOLF Team

Valorada con 2 estrellas sobre 5

It’s truly lacking

The delivery and packaging is timely and proper. You will get your products in good shape.
I have insoles, shoes and shorts from them. They are acceptable in quality but lacking in finish. You know the saying “you get what you pay for”? Well I’m not impressed and I’m feeling short of what I paid for. It’s functional. The price and quality don’t match. This is where I use the word “cheap”.
I have a review done on the shoes specifically.
Don’t spend here to save a few bucks be willing to for pay more somewhere else.

9 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Stephen,

Thank you for your feedback.

However, we noticed you mentioned purchasing insoles and shoes from us. We don't currently sell shoes or insoles, so it's possible those items may have been purchased from another store. Could you please double-check this for us?

We only sell shorts and pants, if the shorts is from us feel free to contact us at support@19thlabgolf.com

Thank you again for taking the time to share your experience.

Kind regards,
The 19thLABGOLF Team

Valorada con 1 estrellas sobre 5

30 day no questions asked guarantee is worthless

They advertise a no question asked 30 day trial period. The shorts didn’t work for me as the pockets are too shallow and the fit doesn’t work for my body type. I contacted customer service for a refund and to utilize the guarantee you have to ship the shorts back to Australia and pay international postage, even though the shorts were shipped to me from California. They did offer a partial refund to keep them but they make the guarantee very difficult and expensive to use

9 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Terry,

Thank you for your feedback.

We're sorry to hear the shorts weren't the right fit for you. We understand your concerns regarding the return process and appreciate you sharing your experience.

We've sent you a message and would love the opportunity to discuss this further and find a suitable solution.

Kind regards,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

Customer service

ordered two pairs of shorts and they were delivered within the time frame quoted. Unfortunately they were a bit too large for me. Immediately made contact and was offered an exchange.

4 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Eddie,

Thanks so much for your review!

We're glad your shorts arrived quickly. Sorry to hear they were a little too big, but we're happy our team could jump in right away and help with an exchange. We appreciate your support and can't wait for you to receive the perfect fit!

Kind regards,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

Was concerned with the size, but good!

I received my shorts and was curious how they fit. However, they ended up being very comfortable and I love the material they are made from. I purchased both gray pairs (light & dark) and they go with so many different shirts. Thinking about ordering some more. 👍👍🏌️

27 de mayo de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Dwight,

Thank you for the great review!

We're delighted to hear you're loving the comfort and material of your shorts. It's fantastic that the light and dark gray colors pair well with your golf shirts. We truly appreciate your support and look forward to outfitting you with more shorts in the future.

Happy golfing!

Kind regards,
The 19thLABGOLF Team

Valorada con 4 estrellas sobre 5

The products arrived in good time

The products arrived in good time. Look great quality and feel comfortable to try on. I ordered a size too big so I’ll update this when I get the right size and test them on the golf course and in the heat of Greece.

1 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Trevor,

Thank you for your review!

We're glad your order arrived quickly and that you're happy with the quality and comfort so far. We appreciate your patience with the size exchange and look forward to hearing how they perform on the golf course in the Greek heat. Enjoy your trip!

Kind regards,
The 19thLABGOLF Team

Valorada con 5 estrellas sobre 5

Return process turned GOOD

I ordered two pair of golf shorts from the 19th golf lab.
When I received them they them they just didn’t fit right.
I emailed Customer Service, they were very cooperative and immediately placed a replacement order for a different size shorts. to my surprise they told me not to return the shorts that were to small but give them to someone that could wear them. I did that and made someone very happy and I’m sure a potential future customer.
What a great experience dealing with what could have been the typical exchange/return process. With 19th lab golf they took the opportunity to make two customers happy with a process that worked for all! I will buy again from this company.

26 de mayo de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi Chuck,

Thank you so much for sharing your experience!

We're thrilled that our team could help get you into the right size quickly and make the exchange process as easy as possible. It's especially great to hear that the original shorts found a happy new owner too!

Thanks for your support, and we look forward to serving you again on your next order.

Kind regards,
The 19thLABGOLF Team

Valorada con 4 estrellas sobre 5

I love the lightness of the short

I love the lightness of the short, its pricing and its appearance; however, the fit was just not for me and my body type. I am 6'2, 230 lbs., with a 38 inch waist.

3 de junio de 2026
Opinión espontánea
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Respuesta de 19thlab

Hi John,

Thanks for your feedback!

We're glad you liked the lightweight feel, look, and value of the shorts. Sorry the fit wasn't quite right for your body type, but we appreciate you giving them a try and sharing your experience!

Kind regards,
The 19thLABGOLF Team

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