The experience with the team was very good. The product arrived quickly as indicated. Unfortunately it wasn’t what my husband was looking for and we returned the product. The staff were very helpful a... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The shorts are actually quite comfortable and they stretch. I would go one above for the fit unless you like quite snug . Size Large at 34 inch suits me at 32 inch waist just have to wear a belt . Tha... Ver más
Do not buy from this website. The pants look nothing like the premium look on the site – the fabric feels incredibly cheap, thin, and low-budget. To make it worse, their "30-Day Money-Back Guarantee... Ver más
La empresa ha respondido
I ordered to pairs of pants and shorts. They were nice, but they didn’t fit me very well, so I asked for a full refund. Sarah was very accommodating, giving me a quick response to my return request. I... Ver más
La empresa ha respondido
3,8
Muy bueno
238 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 96% de las opiniones negativas
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Service was outstanding
Service was outstanding, product is great. Fantastic value for money for a quality product. Sarah was awesome to deal with, especially sorting out my sizing issues. Highly recommend this company!! Thankyou.
25 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Mark,
We’re thrilled to hear you’re happy with both the product and the value—it means a lot to us. We’ll be sure to pass your kind words along to Sarah, she’ll be delighted to know she made a difference in sorting out your sizing!
Your recommendation truly means everything. Thank you again for your support—we look forward to serving you again soon!
Kind regards,
The 19thLABGOLF Team
Happy to deal with them
Happy to deal with them, good feedback and replies. The size was not right, but they were willing to compensate and send a different size of shorts.
Will deal with them again in future
6 de abril de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Ron,
Thank you for your kind feedback!
We’re glad to hear you were happy with our communication and support. While we’re sorry the initial size wasn’t quite right, we’re pleased we could help resolve it and get you a better fit.
We truly appreciate your understanding and support, and we look forward to assisting you again in the future!
Kind regards,
The 19thLABGOLF Team
Ordered two pairs of shorts
Ordered two pairs of shorts. Arrived on time. Fantastic quality and intend to wear them on and off the fairways. Very stylish and comfortable and true to size. Will be my place to go for future orders.
2 de abril de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Mark,
Thank you for your amazing feedback!
We’re so glad to hear your shorts arrived on time and that you’re enjoying the quality, style, and comfort—both on and off the fairways!
It’s great to know the fit was spot on as well. We truly appreciate your support and look forward to being your go-to for future orders!
Kind regards,
The 19thLABGOLF Team
I ordered pair of shirts and pants they…
I ordered pair of shirts and pants they are very comfortable customer service are brilliant and delivery very good highly recommend these items, I will purchase more in the future
4 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Shane,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re loving the comfort of your shirts and pants, and that you had a great experience with our customer service and delivery.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Kind regards,
The 19thLABGOLF Team
Order a size up
Order a size up, was taken care of by Sarah. Great product, so comfortable.
5 de abril de 2026
Opinión espontánea
Respuesta de 19thlab
Hi David,
Thank you for your great feedback!
We’re glad to hear the sizing advice worked well and that you’re enjoying the comfort of the product. Sarah will be happy to know she could assist you!
We truly appreciate your support and hope you continue loving your purchase!
Kind regards,
The 19thLABGOLF Team
Very good customer service
Very good customer service. I write them to change the size of my plants and they made it really easy. I will buy again for sure
1 de abril de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Jf,
Thank you so much for your kind words!
We’re really glad to hear that the size change was handled smoothly and that you had a great experience with our customer service. Making things easy and hassle-free for our customers is always our goal.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The 19thLABGOLF Team
Respuesta de 19thlab
Hi C,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Absolute effing garbage
Absolute effing garbage. Cheap product made with cheap fabric CLAIMING to be Australian through their Ai advertising when they clearly aren’t. Customer service was abysmal in letting me return a product that was the wrong size even though I’d bought multiple sizes to try on. Your typical social media scam type business. Don’t waste your money.
4 de abril de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Tom,
Thank you for sharing your feedback with us! We apologize for the inconvenience.
We have sent you an email, please check your inbox as well as your spam folder.
Kind regards,
The 19thLABGOLF Team
Shorts are great fit and comfortable.
Shorts are great fit and comfortable.
Delivery was on time
Value for money
3 de abril de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Kevin,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Not Happy 19thlabgolf
this company still have not sent the 3 pair of shorts we have paid for . a few emails with excuses. we paid for these items in December & want them but not looking good 😕
10 de diciembre de 2025
Opinión espontánea
Respuesta de 19thlab
Hi Sue,
This is not acceptable!
Could you please share your order number or name/email address used when purchasing the item so we can look into this?
You can also reach us at support@19thlabgolf.com.
We want to solve this! Thank you, looking forward to your response!
Kind regards,
The 19thLABGOLF Team
excellent service and correspondence
excellent service and correspondence, but size is a major challenge as each purchase online seems to differ, and one tends to size up, which is not always correct.
27 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Ron,
Thank you so much for your kind words about our service and communication—we really appreciate it!
Your feedback is very valuable, and we’re continuously working on improving our size guides and product consistency to make this easier for our customers.
Thanks again for your support, and we hope to serve you even better next time.
Kind regards,
The 19thLABGOLF Team
Great shorts
Great shorts
Communication could be better
Postage could be better
12 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Brendan,
Thank you for your feedback!
We’re really glad to hear you love the shorts—that means a lot to us. We also appreciate your honest comments about communication and postage, as this helps us identify where we can improve.
Thanks again for your support!
Kind regards,
The 19thLABGOLF Team
The pants are shocking
The pants are shocking. I ordered 1 shorts and 2 long pants. The shorts just don’t fit right. Bad workmanship. The long pants were so badly made that I couldn’t even get them on. Same measurements as the shorts too. So I contacted Sarah to return them and get a refund. She said just keep them and we will send you 2 more shorts. So all in all I have 1 pair of very average fitting shorts and that’s it. The replacement shorts never came, a refund never came and I spent $140
Very bad experience with this useless Company who promise and deliver rubbish. DONT BUY FROM THEM !! Paul
25 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Paul,
That's completely unacceptable.
I want to make this right for you. I have sent you a message, kindly please check your email as well as your spam.
Again, we apologize for the inconvenienced this has caused.
Kind regards,
The 19thLABGOLF Team
After ordering
After ordering, delivery was good. The sizing was not correct, so i contacted the customer service. they responded in a timely fashion and rectified the issue without any problems.
Will recommend 19th Lab to others. Very good to deal with.
Thank You again for the prompt action.
23 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Rob,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
The perfect fit and top-tier service
The perfect fit and top-tier service! ⭐⭐⭐⭐⭐
Hands down one of my best shopping experiences. I needed a size swap and Sarah from the 19thlab team handled it perfectly, getting it sorted in just two days.
The pants themselves are "crazily comfortable." The material feels premium—sturdier than silk but just as soft on the skin. I’ll be living in these! Can’t wait to see what new trousers they drop next.
24 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Weihan,
Thanks so much for your kind review on Trustpilot! We’re so glad to hear you had a great experience with us.
We really appreciate your support, and we’re always here if you need anything.
Kind regards,
The 19thLABGOLF Team
Customer service was excellent
Customer service was excellent when I enquired about my package.
The shorts fit perfectly and the material looks and feels quality. I am now ready for summer golf here in Spain.
18 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Roy,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Happy customer
Hi, like many other people I had not heard of this company. Saw advertising on social media. Confirmed they were a local Australian company and thought I would give them a go. I ordered two pairs of shorts for my husband for Christmas in the size he normally buys for his golf clothes. They arrived quite quickly in time for Christmas. When he tried them, they were a little tight (maybe all the Turkey and trifle)
I messaged and advised and the issue was resolved quickly and efficiently. New size on their way. The quality is very good and definitely comparable to the other high end golf brands. Will definitely use them again
19 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Sue,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Exchanging Sizes
Purchased these shorts for Golf and I must admit they are exceptional, exactly as the website details. Soft stretchy and comfortable for those warm golf days.
I needed to change the size and Sarah in the customer service team couldn't have be more helpful. This process was seamless and she was so efficient and diligent in her follow ups.
Well worth dealing with the team at 19th Lab Golf
19 de marzo de 2026
Opinión espontánea
Respuesta de 19thlab
Hi Neil,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Poorly manufactured
Poorly manufactured. Quality control is nil.
I bought 4 pair, never again. Holes in the pockets and no holes where they should be (ie button holes).
I would definately NOT recommend these golf shorts.
29 de enero de 2026
Opinión espontánea
Respuesta de 19thlab
Hi David,
Thanks for your feedback! This definitely isn’t the experience we want you to have, and we’d love to make it right.
We’ve sent you a private message—could you please check your inbox (and spam just in case) and send us a photo of the shorts?
Really sorry again for the inconvenience, and we’ll take care of this for you!
Kind regards,
The 19THLAB Team
I mistakenly ordered the wrong size…
I mistakenly ordered the wrong size shorts. The 19th Lab (Sarah) customer service supported me immediately, and provided the correct shorts free of charge. Exceptional customer service.
13 de noviembre de 2025
Opinión espontánea
Respuesta de 19thlab
Hi Noel,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
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