1pbroadband Opiniones 

344
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Having finished my 24-month contract for the 500M FTTP broadband service, I can confirm that the underlying network infrastructure is highly reliable. Automated NMS monitoring showed consistent t... Ver más

Valorada con 4 estrellas sobre 5

So far so good after 1 month. Good communications/notifications. Switch went smoothly. Fast fibre works well (same high speeds as my old BT). Router tracking & delivery ok - despite package being lett... Ver más

Valorada con 1 estrellas sobre 5

Moving house tried chat said be back in minute, never came back. Next session you cannot take internet with you to new house you have to cancel and open new account ring number, tried 30 times no ans... Ver más

Valorada con 4 estrellas sobre 5

Switching over from BT was a breeze as router arrived 3 days before and occured at midnight. Since the switch 17 days ago the service is as good as the previous provider but slightly improved wi-fi si... Ver más

Información sobre la empresa

  1. Proveedor de servicios de Internet

Escrito por la empresa

Our aim is to provide the UK's best value fibre broadband service with cheap calls, NO PRICE HIKES and great customer service - so you'll never need to switch again!


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

344 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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3,4

Todas las opiniones

(344)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

From The Start!

From The Start! Best signal I've ever had from a broadband supplier. Router is the best and service is great- No problems with signal strength in all parts of home.
Super Great.

27 de febrero de 2023
Valorada con 1 estrellas sobre 5

Enormous cancellation fee

Cancellation fee is 80% of the outstanding amount and no options less than 18 months, though my rental agreement is just 6 month. This effectively makes me pay 2,5 time more for the period. Extremely greedy and unfriendly. Beware this "cheap" internet provider that might cost you more than any other

14 de marzo de 2023
Valorada con 5 estrellas sobre 5

Was paying£35 with sky broadband only…

Was paying£35 with sky broadband only and was sick of having to call up and get a discount every 18months. No need now even after the contract period I will still paying less
No problems at all,apart from my old laptop running Linux crashes the WiFi but that's down to my laptop, everything else works fine,TV mobiles iPads .
Thankyou.

30 de enero de 2023
Valorada con 5 estrellas sobre 5

Move to 1pbroadband a great success.

We use 1pMobile and that has been very good. We were looking for another broadband supplier and my wife spotted 1pbroadband. So we signed up for an 18 month contract. So we now have double the speed at £10 less than our previous supplier. So for now all good.

28 de diciembre de 2022
Valorada con 4 estrellas sobre 5

Happy - with service provided.

Nobody gets 5 but not far off.
- simple straightforward- can use old BT sockets (copper) for connections- no hassle with holes and new wires.
- delivered reliable speed as stated up and down over the year or so i have been with them.
- router box, ok but large, software ok,- i use another box.
- no hassle with contracts.
- bit of extra speed for longstanding customers would be a nice touch, but not essential for me.
- very little interaction needed with customer support so that's good. the website easy enough.

30 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far so good

So far so good, been with them about a month, change over was flawless and speeds consistently 80mbs and 20mbs. Had a couple of outages but only tempary. Not sure if it's my end, openreach or 1p?
Have been using 1p mobile sims for a while and found them very good, I hope Broadband will be the same.

20 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Prompt service and answered quick

Prompt service and answered quick and solved by good speaking people that you can understand not multiple questions that send you round and round in pointless circles ie automated services many thanks Les.

3 de diciembre de 2022
Valorada con 2 estrellas sobre 5

Improve the customer service response.

Improve the customer service response.

It took a couple of weeks to get the internet connection working, phoned repeatedly until a competent operative solved the problem.

Not had a phone line since beginning of contract.
CS repeatedly did a line check - no problem found.
Could have told them that since internet connection perfect. Gave up speaking to them.

11 de octubre de 2022
Valorada con 2 estrellas sobre 5

I have been a customer for years and I…

I have been a customer for years and I kept getting messages about thanks for joining. Then every month, they weren't able to process my Direct Debit for no reason. When I emailed them to cancel my service, they claimed not to have gotten the email. Their pay-as-you-go mobile service is great, but there are clearly admin problems with the broadband.

7 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Best package going.

It's been a while since I moved from Talk Talk and it was the best move ever. My service from 1pbroadband has ben consitently excellent, without interruption and at a great price. Long may it continue.

28 de noviembre de 2022

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