Having finished my 24-month contract for the 500M FTTP broadband service, I can confirm that the underlying network infrastructure is highly reliable. Automated NMS monitoring showed consistent t... Ver más
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Consulta las opiniones de los clientes
So far so good after 1 month. Good communications/notifications. Switch went smoothly. Fast fibre works well (same high speeds as my old BT). Router tracking & delivery ok - despite package being lett... Ver más
Moving house tried chat said be back in minute, never came back. Next session you cannot take internet with you to new house you have to cancel and open new account ring number, tried 30 times no ans... Ver más
Switching over from BT was a breeze as router arrived 3 days before and occured at midnight. Since the switch 17 days ago the service is as good as the previous provider but slightly improved wi-fi si... Ver más
Información sobre la empresa
Escrito por la empresa
Our aim is to provide the UK's best value fibre broadband service with cheap calls, NO PRICE HIKES and great customer service - so you'll never need to switch again!
Información de contacto
Equinox House, 6 Oriel Court, Omega Business Park, GU34 2YT, Alton, Reino Unido
- 03330 165185
- penny@1pbroadband.com
- 1pbroadband.com
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From The Start!
From The Start! Best signal I've ever had from a broadband supplier. Router is the best and service is great- No problems with signal strength in all parts of home.
Super Great.
Slow alot slower than advertised (a quarter of the speed), intermittant coneection
Not a reliable connection (devices keep disconnecting), very slow, this is meant to be fast broadband 64Mbs, in reality it is only 15Mbs, not worth the money. Higher download speed on older slow broadband.
Enormous cancellation fee
Cancellation fee is 80% of the outstanding amount and no options less than 18 months, though my rental agreement is just 6 month. This effectively makes me pay 2,5 time more for the period. Extremely greedy and unfriendly. Beware this "cheap" internet provider that might cost you more than any other
good quick response to problems
Very good service and very fast
Was paying£35 with sky broadband only…
Was paying£35 with sky broadband only and was sick of having to call up and get a discount every 18months. No need now even after the contract period I will still paying less
No problems at all,apart from my old laptop running Linux crashes the WiFi but that's down to my laptop, everything else works fine,TV mobiles iPads .
Thankyou.
All done smoothly and good value.
Move to 1pbroadband a great success.
We use 1pMobile and that has been very good. We were looking for another broadband supplier and my wife spotted 1pbroadband. So we signed up for an 18 month contract. So we now have double the speed at £10 less than our previous supplier. So for now all good.
No parental controls.
Broadband speeds are very good hence the two stars. No parental controls included or available to add. Very poor in this day and age.
The change to 1p Broadband was completely stress free
The change to 1p Broadband was straightforward and easy to set up. The price is very good and I am finding the system very quick. I would thoroughly recommend 1p Broadband. I also have my mobile phone with 1p and again excellent.
Happy - with service provided.
Nobody gets 5 but not far off.
- simple straightforward- can use old BT sockets (copper) for connections- no hassle with holes and new wires.
- delivered reliable speed as stated up and down over the year or so i have been with them.
- router box, ok but large, software ok,- i use another box.
- no hassle with contracts.
- bit of extra speed for longstanding customers would be a nice touch, but not essential for me.
- very little interaction needed with customer support so that's good. the website easy enough.
So far so good
So far so good, been with them about a month, change over was flawless and speeds consistently 80mbs and 20mbs. Had a couple of outages but only tempary. Not sure if it's my end, openreach or 1p?
Have been using 1p mobile sims for a while and found them very good, I hope Broadband will be the same.
Prompt service and answered quick
Prompt service and answered quick and solved by good speaking people that you can understand not multiple questions that send you round and round in pointless circles ie automated services many thanks Les.
Improve the customer service response.
Improve the customer service response.
It took a couple of weeks to get the internet connection working, phoned repeatedly until a competent operative solved the problem.
Not had a phone line since beginning of contract.
CS repeatedly did a line check - no problem found.
Could have told them that since internet connection perfect. Gave up speaking to them.
Noce to deal with
No robot call and answer pretty quickly. And their also very helpful too.
I shall stay with them for my broadband.
I have been a customer for years and I…
I have been a customer for years and I kept getting messages about thanks for joining. Then every month, they weren't able to process my Direct Debit for no reason. When I emailed them to cancel my service, they claimed not to have gotten the email. Their pay-as-you-go mobile service is great, but there are clearly admin problems with the broadband.
Best package going.
It's been a while since I moved from Talk Talk and it was the best move ever. My service from 1pbroadband has ben consitently excellent, without interruption and at a great price. Long may it continue.
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