Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... Ver más
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Consulta las opiniones de los clientes
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Ver más
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Ver más
We just moved to Longford Tas. I found Samantha very helpful to change our address and answer ing a few questions about changes of tariffs. Thank you 👍
Información sobre la empresa
Escrito por la empresa
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Información de contacto
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Muy bueno
454 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 6% de las opiniones negativas
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Respuesta de 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
customer care were very helpful when I…
customer care were very helpful when I need to transfer to another address.
2 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Niroj. Much appreciated.
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Shireen. Much appreciated.
Responsive and helpful
Responsive and helpful
The person who took my call was local to Australia and had a lot of patience with me on the phone as I was changing providers and moving to a new place.
25 de enero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback Lu su. Thank you very much for taking time to provide feedback.
Speaking to a English speaking operator…
Speaking to a English speaking operator very helpful
13 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear Barry. Thank you for taking time to provide a review.
Fast and Easy.
Fast, factual, we have an unsual mix of Trustee and Op Co owner, he got that correct.
4 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback David. Thank you very much for taking time to provide a review.
Installation work done properly
Installation work done properly
10 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Fantastic to hear Neil. Thank you very much for taking time to provide a review.
Fast process
The whole phone call was 7 minutes, fast, efficient and easy.
8 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback Nikki. Thank you very much for taking time to provide a review.
User friendly sign up
User friendly sign up. Answered all my questions. Very happy
11 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide feedback. Much appreciated.
Quick easy and helpful
Quick easy and helpful rather than blocking, many hoops and judgements of status and viability to pay
18 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
Fast efficient and knowledgeable…
Fast efficient and knowledgeable customer support who made switching providers a breeze.
10 de marzo de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback Ed. Thank you very much for taking time to provide a review.
I was confused by process
I thought the product was good. Jessica, the cold caller was lovely but then when I had to hang up and wait for a call from the product manager it became very messy.
I think what happened was a different power company called me in between times. Then I was unsure if I was talking to the correct company as I didn't hear properly what they were called in the first place.
Then it took 3 more phone calls from Jessica and Ash before things went smoothly. I thought by the end of it that I had been scammed. It was like the follow-up system had broken down and no-one knew what the other one was doing.
Fingers crossed that it has all gone well.
26 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide feedback Lyndi. I would like to look into this further and check everything is good at our end. I will need to know either your address or account number to find you on the system. Please email sarah.landry@1stenergy.com.au when you get a minute. Thank you very much
Respuesta de 1st Energy Pty Ltd
Thank you very much for taking time to provide a review John. Much appreciated.
Nicole was very helpful and patient…
Nicole was very helpful and patient with me
19 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
A very relaxed conversation
A very relaxed conversation that provided enough info that really surprised me in the amount of money I was losing from being faithful to my previous provider.
20 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Fred. Much appreciated.
Richard was knowledgeable
Richard was knowledgeable and the whole process was easy and timely.
17 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback Bill. Thank you very much for taking time to provide a review.
Richard was very helpful.
17 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Larraine. Much appreciated.
Knew his product was pleasant helpful…
Knew his product was pleasant helpful and explained all options
18 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback Ret. Thank you very much for taking time to provide a review.
Respuesta de 1st Energy Pty Ltd
Great to hear Jim. Thank you very much for taking time to provide a review.
Very quick wait time on phone
Very quick wait time on phone. Helpful and polite.
6 de febrero de 2025
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Melissa. Much appreciated.
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