Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... Ver más
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Consulta las opiniones de los clientes
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Ver más
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Ver más
We just moved to Longford Tas. I found Samantha very helpful to change our address and answer ing a few questions about changes of tariffs. Thank you 👍
Información sobre la empresa
Escrito por la empresa
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Información de contacto
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Muy bueno
454 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 6% de las opiniones negativas
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The comparison provided was fair and…
The comparison provided was fair and very practical
21 de octubre de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks for taking time to provide a review Manjesh.
Ash was very helpful and also very…
Ash was very helpful and also very knowledgeable. He was courteous and professional and did a great job explaining everything to me.
1 de octubre de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Karen. Great to hear the feedback.
Quick way of changing energy suppliers
Quick way of changing energy suppliers, yes. Nonetheless, I would have preferred to have a review of my current account before switching. I frankly will not know if I am now with a supplier and paying less.
7 de octubre de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide feedback Paul. We would be happy to do a comparison for you. Please email a copy of a recent invoice to sarah.landry@1stenergy.com.au and I will organise that for you. Many thanks Sarah
The sign up was quick and very easy
The sign up was quick and very easy. All questions answered to my satisfaction. I am satisfied and happy to recommend them.
18 de septiembre de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Pat. Great to hear the feedback.
excellent Marketing
excellent Marketing
He explained very clearly and politely how the current Electricity Market and found the cheapest solution for us.
21 de septiembre de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Carmen. Much appreciated.
Friendly and patience with answering…
Friendly and patience with answering all my questions. Gave me all the information I needed
2 de septiembre de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Great to hear the feedback Lydia. Thank you very much for taking time to provide a review.
Easy to deal with and friendly.
22 de agosto de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks for taking time to provide a review Mark. Great to hear the feedback.
Easy peasy
Dealing with Hannah and other representatives from the company was such a stress free, easy experience. The power was connected on our move in date and all has been going smoothly since.
26 de julio de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks for taking time to provide a review Benjamin. Hannah will be delighted with the feedback.
1st Energy is great
1st Energy is great. They've always been helpful when I've called with questions or concerns. I was a bit sceptical at first, when I joined years ago. But I've never had an issue. Which is exactly what you want 😅😅
23 de julio de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Cassandra. Great to hear the feedback.
Excellent service
Will was very helpful, and explained everything very clearly. I'm from the UK, and this would have taken several hours to set up via telephone there, being transferred between multiple departments. Here it was straightforward, simple, and friendly.
8 de julio de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Alex. Will will be delighted with the feedback. :-)
EASY PEASY
My ph rep was friendly and changed my account to my new home easily
28 de junio de 2024
Opinión espontánea
Everything explained in great detail…
Everything explained in great detail and very responsive to queries
29 de junio de 2024
Opinión espontánea
Efficient and friendly and resolved my…
Efficient and friendly and resolved my issues. Good work
4 de junio de 2024
Opinión espontánea
Great communication easy process
Jayden is a great communicator he is personable, clear and helpful. He walked me through the entire process and made it dead easy.
31 de mayo de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks for taking time to provide a view Alison. Jayden will be thrilled with the feedback.
Not impressed
Deceased estate went from three people to one. I was paying around $600-$800 per quarterly for a one-person Houshold, living in the dark. This seemed fishy so I changed to another provider. Low and behold, it was $250 per quarterly, twice now. I saw the meter reader attend, but I suspect they just go by estimates.
24 de noviembre de 2023
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks for taking time to provide a review Cee Jay. I've had a look on the system and we don't have an account in your name so unfortunately I can't offer any explanation here but I am certain there is one. We are absolutely not in the game of overcharging our customers so I would really love to investigate this further. Please message me with your customer number or name and address and I will be able to assist further. Kind regards Sarah
Ash was very helpful and professional
Ash was very helpful and professional. Great product knowledge.Answered all questions
17 de mayo de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks for taking time to provide a review Karen. Great to hear the feedback. :-)
all about their bill
they were easy to talk to and explained every thing
19 de abril de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Iceman. Much appreciated.
Very helpful and concise
Very helpful and concise. As this was my first experience with 1st Energy it went like a breeze. Happy with the end result.
16 de abril de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thank you for taking time to provide a review Joe. Much appreciated.
Good service
23 de abril de 2024
Opinión espontánea
Respuesta de 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Bao. :-)
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