3dmakerpro.com Opiniones 

Consider this a strong warning to prospective buyers. This company operates with zero transparency—they refuse to provide tracking numbers, falsely log shipments as completed, and leave you holding the bill for merchandise you never received. Do not trust them with your hard-earned cash.

A horrible experience; in the 30 years I’ve been buying products online, I have never had to request a refund through PayPal. It is absurd that the manufacturer itself has such poor customer service and logistics. The shipping times stated on the website do not match reality. They provide a tracking number for a package that was never actually sent.

They will claim they delivered the item and say it was signed for but the item never showed up and they wont say who signed for it. Dont throw your money away with these shady people.

Absolut mieser Support, schlechte Dokumentation für die 3D Lidar Scanner. Die Raystudio Software ist nicht gut programmiert und schlecht erklärt. Der gekaufte Scanner, der angeblich für Innenräume gut geeignet sein soll, verliert beim Scannen ständig die Orientierung und der Support hilft nicht wirklich, antwortet mit Standard Floskeln. Das Forum bzw, die Community - ich glaube ich habe noch nie eine so schlecht programmierte Forenseite gesehen.
Grundsätzlich ist die Hardware und die Technik in Ordnung - da habe ich nichts zu meckern - aber die Unterstützung beim Nutzen der Geräte in Bezug auf die mitgelieferte Software und das Arbeiten damit - das ist absolut unterirdisch.

Made an order 3 months ago and even after repeated messages to make delivery or refund. NOTHING.

It's just an awful product, with bad UI and poor hardware.

They write, we ship between 4 to 7 open days, but it's about a mounth the only answer they have is, we ship next week. Anny real answer or tracking number. They really bad. I really thing they don't have stock an it's not a good way to keep customer.

They never answer or call back when you call them. Fake phone support. They advertised an Easter special on Facebook which I emailed them on and they responded that they made a mistake on the ad and didn't honor it. if you have support issue they are gonna tell you to take numerous pictures and videos with the purpose to frustrate you (Rhoni). I spent alot of money on their toucan scanner which arrived with a scratch on the back and the battery was completely drained. they offered me $50 dollar compensation for a 2000 dollar scanner. Emails take 12 hours minimum response time and their excuse it the time zone difference. Must be the China time zone difference? By the way the scanner is not as friendly as their videos that show people just scanning away seamlessly without issues, their is constant loss which you have to refocus and your hands will be killing you after a full scan is completed from all the back and forth readjustments needed cause the scanner keeps loosing track. The customer service is horrendous and think they are doing you a favor rather then providing customer service of their products they sold you.

Ich würde keinen Stern geben, wenn das möglich wäre. Bestellung aufgegeben am 15.02. - Ware kommt laut Shop aus dem deutschen Lager und wird innerhalb von 5 Tagen verschickt. Mittlerweile sind 30 Tage vergangen, die Ware wird aus China verschickt, hat aber bis heute das Lager nicht verlassen. Es mag ja sein dass die Produkte gut sind. Der Service ist allerdings nicht vorhanden. Mehrere Nachfragen brachten viele ausreden, aber keine Lösung. Wenn ich der Meinung wäre es würde etwas bringen, würde ich das Unternehmen klagen. Weil sie Dinge versprechen, die sie in keinster Weise einhalten. Weil sie Geld kassieren und nicht liefern. Würde ich das als Kleinunternehmen machen, wäre ich schon bankrott. Wenn möglich bezieht deren Produkte von einheimischen Händlern, aber nicht direkt - sofern ihr euch Stress und Ärger sparen wollt.

Kein Kundenservice. Bestellung wird nicht losgeschickt. Man redet gefühlt nur mit einer KI und es kann kein Lieferdatum genannt werden!

Ordered a toucan scanner. Mid October emailed got told mine would be sent to me by the end of October. Emailed on the 31st to get update was told Europe customers won't get theirs until hopefully end of December but more like January. So far the customer service has been terrible you kind of feel like the think they are doing you a favour by responding. Seriously considering cancelling my order.

Web site is locked to a chat page.

Order tracking points to Google Shop, but there is nothing showing this month on my purchase.

Reaction from the locked chat page is useless.