Called a few times so chase progress on my claim, eventually spoke to a chap named Graham (Engineer), I couldn't be more pleased at the service, Quick and easy, fair value for my bike which is stolen... Ver más
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Consulta las opiniones de los clientes
So far so good,, well impressed with Lionel so far he's very informative, polite, knowledgeable, friendly, has kept me informed on everything that's happening with my bike know complaints so far, keep... Ver más
I spoke to 3 different people (Rory, Camilla and Caroline) and all were really helpful and informative. Camilla in particular was very empathetic to my situation. Caroline was very clear about the... Ver más
Kept in touch through out the process. Answered every question professionally and quickly. Got to speak to like minded person who understood the position my accident had put me in. Great service.
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Good communication
Good communication. Nothing too much just information. Oli was my handler and very helpful. The driver Jay was really helpful too and the team on the office phones picked up quick and knew what they were talking about. Top place
Very good experience
The team was very friendly and precise for what I needed, response quickly not waste time by phone. Thank you all for the support.
Dean was amazing and listened to my…
Dean was amazing and listened to my experience. Very professional and explained each step of the process.
Good service
Dean was excellent exchanged the bikes quickly and at the arranged time slot. Full explained all I need to know - thank you
Dean collectes my pride and joy
Dean collectes my pride and joy. Abosute gentleman. I was in no state to move the bike, He made everyrhing look easy. Thankyou 4th Dimension and thanks to Dean 5 stars.
Dean was brilliant
Dean was brilliant, got the bike no problem, unfortunately I couldn't help as I have a broken leg. He managed it no problem.
Dean was very nice and very good service
Dean was very nice and very good service
Dean was brilliant
Dean was brilliant, really put me at ease eith handing over the bike.
Great support great spread friendly
Great support great spread friendly, Dean is very friendly and make me feel comfortable
Clear information provided
Camilla was very pleasant and clear with information provided. Happy with how she dealt with the call and procided me with the information I needed. Thank you.
Paul was very understanding and helpful
Paul was very understanding and helpful
Professional and efficient throughout
Professional and efficient throughout
The delivery driver Graham was prompt and kept me updated on his delivery time, made for a good experience all round.
Jrahan nice guy explains everything good
Agents are excellent, once you get past the automated phone system…
Once you get past the automated phone system which sometimes can be difficult and speak to a person the experience is very good. The agents really care and will help you get the job done. I spoke with an agent called Anita and she was very good, spoke clearly and with great courtesy and was very helpful and showed concern for my call. I left the call feeling relieved and that Anita would take care of my claim.
Graham
Graham, the gentleman who collected my bike was very polite, pleasant and helpful.
Very well mannered.
4th Dimension have dealt with my bike recovery brilliantly. 5 star.⭐
Dean done a fantastic job once again
Dean done a fantastic job once again. Swapped my hired bikes over. Very pleased with the whole experience thank you 4th Dimension.
Rob was brilliant!
Rob was absolutely brilliant in organising getting my bike delivered back to me at a time that was convenient for me. Very friendly as well
Repeated pressure and lack of assistance
I had an accident with my Harley-Davidson, and liability was admitted by the other driver. The repair service (Fourth Dimension) repeatedly pressured me to sign a time-sensitive storage/credit agreement, avoided answering my questions, and continued calling and emailing me while I was recovering from serious pelvic injuries. When I finally tried to contact them again, they did not answer. I had to go through my insurer, Ageas, to try to get assistance. Overall, the process was stressful and unprofessional, and I would caution others to be aware of the poor communication and handling.
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