Hi Sabrina, thank you for your review.
We have reviewed our communication with you, your initial enquiry was on 16th march, after which we spoke to you on the phone and you sent files over by we transfer, and we then provided you an estimate the next day.
You then emailed again on the 21st of March asking to change the specification. We replied a matter of minutes later saying the change was fine and would not affect the cost.
Your next email to us was on the 28th of March stating that you had finally decided on a size for the print and you provided and image. The next day (29th), we replied saying the image was too small to print at the required size.
You then replied with another image on the 30th a conversation was had over the phone that the image was still too small.
You then sent another image on the Friday the 31st of March, we replied on the following Monday the 3rd of April showing how the print looked when scaled up and it was still not sufficient to print from. You replied the same day saying that you would see what you could sort.
The next communication with us was on the 6th of April with an indesign file and a PDF file asking if we could do anything with the files, we replied the same day stating it would need to be saved in EPS or pdf format file (as we don’t work with indesign).
The next time we heard form you was on the 24th of April. With a new larger file. At this point, the person you had been dealing with was off ill. You were replied to saying it would look at it when he was back in the office.
Unfortunately it would seem you email was missed upon his return, while I would like to apologies for the missed email; I feel the 1 star review and the incorrect statement about slow responses are unfair. Unfortunately, we would not have been able to edit the image for you here, as it is not something we do.
We are glad you managed to get your item organised.
Regards
A1deSIGNS
