Abbotts Countrywide Opiniones 

If you choose to rent through abbotts, I have a warning for you... DON'T DO IT unless your happy to be scammed out of your deposit. If I could give no stars I would!
My landlord decided to cut ties with them mid 2023 and wanted me to have my deposit back.
8 months later and Abbotts still have not released my deposit even after providing the appropriate forms. Me and my landlord have gone backwards and forwards for months trying to get it with no luck.
Whats erked me the most is all the false promises they make to keep you on side, well I'm not on side anymore, I have had enough. Abbotts still have my money and I want it back. You should not be holding on to someone else's money when you hold no contract with my landlord of me. Shocking service

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.
Im including their communications
I seriously won’t entertain these kinds of behaviours from an agency like Abbotts.
I have left the property at February 28th and till now they are claiming the landlady haven’t responded to them.
It’s so frustrating to experience such kind of poor professionalism from them
I have lost almost £1800 pounds and in debts

I really dint want to spend even a minute of my time for a review with such an incompetent property agent but I am doing it to save others from wasting their time and money.

They would do everything to get the business ( promise higher rental more than anyone else) and once they get the business you can keep calling, messaging, emailing there will be little or no response.

They don’t care about their customers and only if you get the whole management services will they give you some importance.

They have a lot of customers and don’t really care if a couple get upset with their services.

This place is all talks and a waste of time.

Abbotts were always helpful and professional, nothing was too much trouble for them. Janette, John and all the Staff at Watton were great. I would recommend Abbots to anyone looking for good service.

We have used Abbotts estate agents and countrywide for renting a property and purchasing a property and found all the staff very helpful and reliable.Lately Danielle and Mackenzie assisted us to let the property prior to the tenancy end and obtaining a refund of the overpayment of rent. All our dealings from February 2022 to date in initial renting, purchase of our current property and ending the rental have been without any problems and are extremely grateful for all assistance from Abbotts at Cromer and Norwich. As well as Anna Le Blanc our conveyancer from Countrywide.

Had a very poor experience trying to collect keys to my first house with the Downham Market branch. We were due to complete on a Friday but called ahead to let them know we'd be over Saturday afternoon to collect keys. When called on completion day I alerted a 2nd member of staff we'd be coming Saturday afternoon and not right away. We'd be driving from Oxford (3 hours away) so wanted to make sure they were definitely expecting us.

We arrive 2:30pm Saturday to an empty branch, wait 90 mins before calling around to see if anyone from other branches can get in touch with the DM agents as they close at 4. The Norwich branch managed to call the DM agent who confirmed out on a Valuation but back soon as only 10-15 mins away and coming back to branch before finishing for the day. An hour then passes so it's 5pm and still no agent.

We waited 2.5 hours on an afternoon when they knew we were coming to collect keys and nothing. Lied to the Norwich branch that they would be coming soon. Thankfully no chain so we hadn't arranged removal vans for that day as I have no idea what we'd have done if all our belongings were packed up.

To top it all off while waiting the extra hour between 4-5pm my car was driven into in the nearby car park.

6 hours of driving, a wasted day, a wasted tank of fuel & a damaged car later I get a call from Ollie the branch manager basically saying "yeah, sorry about that, see you next week"

Happy to prioritise new business over fulfilling remaining obligations from a previous sale.

Dreadful.

I am so impressed with Abbotts Countrywide in Cambridge, My house went on the rental website on Wednesday afternoon and by Thursday less than twenty four hours later the tenancy was agreed, I can’t praise Zita and Holly enough, they have answered all my questions given me advice and help, nothing is too much trouble.
They are really professional and I feel confident that they will manage everything in a positive and professional way.
Thank you so much Zita and Holly.

We used Abbotts to manage our flat. We originally signed up with the manager Dan and things were running well for almost 2 years, but when he left things really went pear shaped.
Like the previous reviews, we also had difficulty contacting Abbotts letting department Norwich, always getting the answering machine, long delays with every enquiry, shortage of staff. We constantly had to chase them to get anything done as no-one seemed to know what to do.
The manager from Cambridge Zita Goldie was not helpful and very unprofessional with all her communication - not the behaviour you would expect from a manager, and tried to make everything even more difficult.
To sum things up:
The fully managed service is NOT recommend. You would have to do all the work yourself as mentioned above no one is trained adequately. And once you had enough and ready to terminate the service you must pay for further 6 months from your notice date. THIS IS NOT TRANSPARENT IN THE TERMS AND CONDITIONS!!! We had negotiated a reduced special price of 6% including VAT with the previous manager, but with the current staff it is not worth all the aggravation, unless you have nerves of steel!

My property was completely run down at the end of the tenancy. Abbotts is siding with the Tennant. I will not use them again.

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored!

Is this really the service we deserved?

..,………………………………………

Good afternoon Suzie,

I hope you are well.

It’s not been going so great this end I’m afraid.

We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.

Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!

In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.

We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.

It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.

On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.

Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.

Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.

You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.

We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.

Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?

In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.

Kindest regards,

………………………………………………

To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

I just want to give a shout out to an amazing lettings agent Cleo Walters (Abbott countrywide Ipswich)🫶🏼.

She made finding a house to rent and settling in a new environment hustle free for my family. She was very nice , kind and professional☺️🤝. She offered us a virtual tour, which was really helpful because we lived 4hours away and had a baby. When it came to moving in and settling ,she went above and beyond for us, gave us a mini tour of Ipswich town followed by a customised list of things to do in and around Ipswich….where to find what and not forgetting an Abbott house warming gift🎁.

To say the least , my spouse and I were impressed. Keep up the great work Cleo 👏🤝.

do not give them your email address. they'll never stop sending you spam.

. Applied for tenancy for property in Cambridge, in March 2023. I have had to cancel move once. May happen again. Linked with Goodlord/Complete RPI. I have provided information requested. Today, two days before proposed move, they are changing the info required from me. Is this allowed? Currently, renting and my landlord wishes to sell. How do I respond?

We been dealing with Jenna Vincenza Allen, the biggest lier! Our offer was never passed to the seller, she decided that offer was to low, but after two weeks we contact Abbotts again to find out if property is still available, different agent told us that seller accepting our offer, so we arrange a second viewing. On day of viewing Jenna called to tell me that she cancel the viewing! How is that even possible!? Absolutely unprofessional ignorants and liers!

Found them very helpful with find me a property to rent I would like to thank kerry and niki

We recently purchased a property through Abbotts Countrywide with Nicola Weeds from the Kings Lynn branch acting as our agent.

Our experience of working with Nicola from our first contact right through to completion has been overwhelmingly positive. Nicola was knowledgeable about all aspects of the sale and explained everything clearly. Where appropriate she advocated on our behalf under quite complicated circumstances often going above and beyond our expectations.

It's been a pleasure working with Nicola, and Abbotts Countrywide, and would recommend them to anyone looking to purchase a property in the Norfolk area.

Here’s a list of the issues I’ve had since renting with Abbotts:

1) Took 5 months to fix a leaking bath.
2) Still haven’t fixed my flush plate on my toilet.
3) Took 5 months to make my downstairs window ‘functional’ (a proper handle still hasn’t been put on)
4) Only supplied me with 1 of the 2 keys necessary to lock both locks on my front door.
5) Left me without access to my mail for 1.5 months while they were trying to get the letterbox key off the old tenant.
6) Let me move in when they were aware the bath was leaking.
7) Their staff shift the blame on to the contractors. And they use substandard contractors.
8) Removed my legitimate Google review

Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.

We would like to thank Sam, Olly & everyone @ Abbortts Downham Market, they went above and beyond their call of duty with making sure everyone had the right information, they communicated on our behalf with everyone involved in the sale, we were truly impressed with how Efficient they were.
We would without doubt use Abborts Downham Market again, we’d like to wish all the team a very merry Christmas. Ruth & Martin

Do not use Colchester Branch of Abbotts under any circumstances.
I have been waiting for the return of a tenancy deposit for over 35 days now.
Maximum time should be up to ten days.
The landlady has continually requested for the funds to be released as well as myself.
The incompetence of this branch is unbelievable.
Failing to respond or return correspondence and calls throughout.
I am now seeking legal advice and starting official complaints procedures.