Abbotts Countrywide Opiniones 

When you have a serious issue and have no water for 2 days after being out of the property for 6 weeks now. Nobody can wash especially an 18month old child and adults after being at work all day

Really appreciated all the help Zita provided my husband and I on renting our apartment. She was always prompt on responding to any questions we had. Love her personality and how kind she is!

Very helpful, polite and knowledgeable staff with an extremely proactive Lettings Manager.

I would give a 0 if I could.
This is the worst company I have ever been involved with.
I rented my property in January 2021,
First time so I required guidance so had them manage the property.
I paid £90 amonth, for nothing.
I could never get hold of anyone they failed to support with any emergency or maintenance work.
They did not inspect the property , they said they did but I do not believe this was done.
Then the day the Tennant's vacated no one spoke to me about check out
I had no report.
I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.
The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.
Worst service ever, emotionally draining.
Avoid at all cost.
My house will be pulled from there service tomorrow.

I am writing to confirm the withdrawal of our offer for the purchase of the above premises.
From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!
Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.
You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.
In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!

We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.

There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.

Stay away and save yourself time and stress not dealing with them.

By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Put our house on the market with two agents, one being the Rayleigh branch of Abbotts. Was viewed by someone then lockdown kicked-in. Abbotts disappeared off the face of the planet, viewer wanted a second viewing. They couldn’t get in touch with Abbott’s (neither could we for that matter) so they went via the other agent. They ended-up buying the house through the other agent, Abbotts we’re still sitting on their backsides at home and not answering the phones or emails. Then A YEAR AFTER COMPLETION Abbotts had the audacity to come to us demanding their fee and threatened court action! We had no choice but to pay it. Under normal circumstances they would have a point but when you don’t do your job and answer the phones what choice do people have? We’re we supposed to wait 12 months for them to bother going back to work? Absolutely terrible people.

Also used their Chelmsford branch for another property. They disappeared into a black hole when lockdown kicked-in and called me a year later to see if I was still selling! Great communication guys! Plus, they didn’t even manage one viewing.

Abbotts Estate Agents, over 160 years experience in the East of England is what it says at the bottom of this reviews page, so you would think they know what they were doing by now and be professional, quite frankly from personal experience I wonder how they have lasted 160 years.

I needed to move closer to work and found a property in Sheringham that looked really nice, I contacted Abbotts Countrywide (Cromer office) and Christopher Fulcher (seemingly the only person who really cares about anyone or anything) arranged to meet me at the property for a viewing.
First impressions of the property were great, a little over priced for a 1 bedroom flat, but affordable, I noticed that the property was dirty and could do with a good clean, and though it stated part furnished there wasn't a cooker in the kitchen but there were exposed wires where it should be, seemingly the landlord/lady thought a cupboard full of old mops, a rusty ironing board and a vacuum cleaner that had seen better days was far more useful than something to cook a meal on. The Estate Agent said that I could have the cupboard taken out and a cooker put in, but this never happened.
However, I needed to move and agreed to clean the place myself.
Once I moved in to start the cleaning process, I realised just how bad it was, the built in wardrobes still had a few bits and pieces in them from the previous tenant, the shower head was so caked in scale that it could not be cleaned and had to be replaced because water couldn't get through the limescale, so this was replaced at my expense.
At some stage the flush had broken on the toilet cistern, and had been given a bodge repair making it difficult to flush.
Within a month of moving in, the tap on the bathroom sink could not be turned off and was running continuously, not dripping, running. Having reported this via the app and getting no response I tried calling Abbotts but got no answer, eventually a week later a plumber called to arrange to come and repair the issue, by this time it had been running for so long that my next metered water bill was just under £100 more expensive.

Then one evening I arrived home from work to find water leaking through the bedroom ceiling, I reported it via the app which clearly states:

"At this time, we ask that you only report repairs that are essential and we will prioritise emergency and urgent jobs."

Water leaking through the bedroom ceiling of a one bedroom flat is obviously not classed as essential or urgent because 6 months and numerous phone calls and emails later it was still leaking, because the property has no garage or shed, there was nowhere to move any goods or bedroom furniture and ultimately the water damaged my king size bed and memory foam mattress beyond use and it had to be disposed of along with some clothes that had gone mouldy because the room was now damp, meanwhile I had purchased a sofa-bed and was sleeping in the lounge because the bedroom was uninhabitable, and the ceiling looked like it could fall at any moment.

Five months after the first report of the leaking ceiling, Abbotts eventually arranged for a builder and one of their representatives to come and give a report on the damage, the builder told me that he could see evidence that the ceiling had been leaking for a long time possibly before I moved in, and that is when I discovered that the property had been empty for 6 - 12 months before I moved in.

I have asked for copies of the reports and have been told that they don't hold them, eventually 6 months after the first report of the issue and nothing having been done about it, I moved in with a family member and am fighting to get my deposit back. Abbotts Countrywide and the landlord/lady claiming that I owe outstanding rent and the property had to be cleaned after I left it, ironically the property was cleaner when I moved out than it was when I moved in, and I can prove that my rent had been paid by direct debit every month and was not in arrears, during all email communications with Abbotts Countrywide they have completely ignored the fact that I am over £2000 out of pocket because of damage to my property caused by the leak and the damp condition of the flat, on the 3rd June 2021 I emailed again to get an update because I hadn't had a response to my last email sent on 27th April 2021, and have been told that I will not be getting my deposit back and that if I take the matter to a small claims court, I will lose and have to pay court costs as well.
From the beginning I have told Abbotts that I am not interested in claiming for my loses purely because of their incompetence I feel it would be a futile experience, but I do want my £590.00 deposit returned.

Never again will I use Abbotts Countrywide Estate Agents, neither will I recommend them to anyone. In my opinion Abbotts Countrywide are cowboys who will keep your deposit.

I have a good experience, even if I am not in the UK, Christopher Fulcher, he provides professional assistance and completes all leasing processes without any problem. I am very happy to have him to complete a house in the UK for the first time.

Abbotts is a very professional company. Their knowledge of the law is exceptional. My main dealings were with Pat Case and Jack Bidwell who were very supportive and helpful. I would have no hesitation in recommending Abbots to anyone to sell their home.

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

We moved to Cambridge, UK and used Abbotts Countrywide. I should have gone with my gut after speaking to them a few times and walked away. However we needed a place to stay ASAP.

The first property they showed us online was beautiful and in perfect shape. They told us we couldnt see the property in person because of covid and we had to put down our full deposit and first months rent before seeing the property.

We told them we would not do that and agreed to pay a 1 week holding deposit. Im glad I did, when we got to the property it was so overgrown you couldnt even get to the front door. Once we removed all the bushes and got in the house there were holes in the walls, carpets ripped, cabinet doors falling off. It was a nightmare. Needless to say we did not move forward on the property and they would not give us the deposit back unless we signed on a different house with them.

So we found another house and moved in. This house was in beautiful shape. We had multiple issues with the landlord showing up and letting herself into our backyard and peeking in the windows. The landlord got very angry when we asked her not to do this and it was a invasion of our privacy. We tried to get in contact with Abbotts to see if they could offer some assistance.

For an entire year, we called multiple times. They never once replied to anything. One of the few times we would get someone on the phone. They would put us on hold and leave us there for hours at a time.

Now that we moved out. The landlord is trying hold our security deposit and will not answer any of our emails or phone calls, just like abbotts. My wife and I are not from the UK and were not familiar with the deposit scheme and did not realize we were supposed to be given documentation on this when we paid it. This was not a small deposit. It was 2,800 pounds.

We have been dealing with this for 2 months and dont know what to do. Please, for the love of god, do not go anywhere near this company. As soon as they get your money they will disappear and you will never hear from them again.

Attleborough ,we had the good fortune to use them to sell a property. We thought the valuation was a bit high but they had a purchaser come forward in a few days after a couple of viewings and it was sold. Very happy indeed we chose this firm

Downham Market - this is the second time we have had an extremely positive experience of Abbotts Countrywide Lettings Department. A special mention for Lisa Clayton whose attention to detail was outstanding.

Rude, unhelpful and useless.
Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

If only you could give a minus star review, as this is lower than zero!!
During this lockdown its difficult to get to viewings, so video viewing are the new way. They mentioned that there some items that would need attentions because the prior tenants had left the property in a bad state. Video looked OK (taken at night), so took the reps word, and gave them a chance (what a fool), signed up, paid deposit, and arrived with my removal van and moved in to the Needingworth property.
This is when I realised my mistake!!
The cooker and extractor was still caked in grease and baked on food waste, the oven and grill pan wasnt any cleaner, fridge, worktops, cupboards, drawers, floors, windows, were supposedly cleaned professionally, really, I dont think so, everything had to be cleaned.
The next day Abbots said they would get the same cleaners back, which I declined, as I had thoroughly cleaned most of what the hadnt, and organised a professional oven cleaner to come in.
I was asked to give evidence of how bad the cooker was, and how dirty the windows were, so copious amounts of photos were sent, with no reply on the true state.
The upstairs shower didnt have hot water, and the shower screen bottom strip that should prevent water from escaping outside of the shower was missing, and the seal around the bath was black with mold.
Heating doesnt work unless you keep on pushing the reset button on the boiler but thats getting less effective, all gutters and downpipes are overflowing with moss, garden and shed full to the brim with all sorts of rubbish, including sharp items in the grass, broken paint tins and buckets with paint still in, fence treatment in punctured containers, used sanatory towels, and thrush treatments, treble fishing hooks in the grass, on shed floor, in bags and other places, so difficult to see.
Kitchen sink tap that drips continuously, a fireplace surround in the lounge thats barely secured to the wall, and a polythene sheet covering the hole where the fire was meant to be, so the chimney draws all the air out of the house, and any heat within it.
Upstairs had been redecorated, over what looks like the the existing dirt, condensation inside the double glazed sealed units, bent hanging rails, blinds with holes in, botched wall repairs, and in the kitchen an old extractor had been taken down at some stage but the damage caused in doing so had not been repaired. Weather strip missing on the front door, with a PIR outside light that had seen better days and obviously broken. Blocked drain so any fluid from the dishwasher, kitchen sink or washing machine flooded the side entrance and rolled down the drive and across the public footpath. This took 10 days for the agent to send anyone out to check, their rods could not unblock it, so another week to get the local professionals out, who removed a fatburge, and found that the drain had collapsed, which was clearly evident on the video and photos that they took and supplied back to the agent but the cost of repair was too high for the landlord, and as the blockage was now only an occasional blockage the landlord had decided not to do anything about this issue just yet, he want to recoup so money first.
Exposed garage electrics, which were checked and found to be dangerous and requested by the landlord not to use the garage or its electrics, so how did they manage to get an electrical safety cert?.
All issues reported on the Abbots automated online portal but as I was producing so many tickets which the office apparently collates and deletes the tickets as soon as they get them, so they cant track the time it takes to fix the problem, they asked me to just send them an email with the items by bullet point.
I have cleaned up the garden, and shed and tidily and safely collected all the rubbish to a single location.
Have been told that the landlord would be happy for me to do any repairs but that would be at my own volition so would not be paid back.
House is basically uninhabitable and the landlord has agreed to release me from the contract.
Property was back on Rightmove on the 2nd March 2021, with today being the 4th, and several people have already stopped and looked at the property from the street.
I have asked for compensations for their lack of honesty, duress, and lack of full disclosure, and basically told that the landlord or Agent is not obliged and will not give anything.
Yet they are soon to lecture me on how I should exit, and that if the keys are not returned on the day I vacate then its my responsibility to pay for each and every day until the keys are received back in their hands at the Cambridge Office...BUT WHAT ABOUT THE MANY RESPONSIBILITIES THEY HAVE CONTINUOUSLY IGNORED, AND ARE GOING TO FOOL ANOTHER UNSUSPECTING TENANT.

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.
They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.
I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.
They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.
I am a disabled person extremely vulnerable in my own home.
No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

We used Abbotts in Wymondham and they found us a buyer quite quickly.
But unfortunately it was a long drawn out process which lasted nearly 8months.But happy to say with there help we sold to the same buyers.

Downham Market Lisa is my absolute star
she goes above and beyond to help me with all my rental properties